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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13140 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers highly value the overall performance, portability, and speed of this service. Many appreciate the carefulness and damage prevention during the process, as well as the professional handling of items. Some customers have noted issues with installation, size constraints, weight of items, and completeness of the service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 13,140 reviews
  • Rated 4 out of 5 stars

    Haul away and save your back!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service is a real lifesaver when you're upgrading to a new fridge and need to get rid of the old one. Best Buy's team will come to your place and take away the old fridge for you, so you don't have to worry about figuring out how to dispose of it yourself. The best part is that they take care of everything for you. No heavy lifting or trying to fit the fridge into your car - they handle it all. You just have to make sure the fridge is empty, unplugged, and defrosted before they arrive. The team is pretty quick and professional. They'll be in and out without causing any fuss. And they'll make sure to follow proper disposal procedures, so you can feel good about doing the right thing for the environment. Now, keep in mind that this service might cost you a little extra on top of your new fridge purchase, but it's worth it for the convenience and peace of mind. Plus, it saves you the hassle of dealing with the old fridge on your own. All in all, if you're getting a new fridge from Best Buy, I'd say go for their Appliance Haul Away Service. It's straightforward, stress-free, and a good way to handle that old fridge without breaking a sweat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The haul away was efficient and the service people were professional.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    All in One

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 gentlemen were great at delivery and install, as well as haul away. Courteous and knowledgeable, the install and demo went without a hitch. The haul away was easy and straight forward, leaving my life back to normal…well, as normal as it gets. I really appreciated this option.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    FRAUD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gentlemen were amazing said they would help me with my refund for the damaged washer sold to me by BestBuy. CREDIT double as It was paid through my Citi bank card, or I will file a FRAUD against Corona BestBuy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well done!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was prompt, friendly, professional, and done in record time. I couldn't ask for more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love my washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the best washer I have ever purchased I’ll give it 1000 starts

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I replaced my fridge I had the option of getting it getting professionally removed but the technician that came in to install my new appliances for a low amount and I’m glad I did. They brought in the new fridge and got rid of the old for me. Highly recommend. I had nor the time nor the means to transport that old fridge and dispose of it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So glad…

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad I didn’t have to carry my old one out. Crew was fast and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Would reccomend

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hauled it away as needed, would recommend this.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    LG Dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hauled away my old dryer without issue. Pleasant and efficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick efficient service. Friendly staff. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good worker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and timely. No hastle or issues for me

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great was great to get rid of the old part love this

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Gone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation guys hauled our old microwave away. No muss no fuss.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the washer is gone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the old washer is gone so I guess they did a great job

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service. They hauled away my old washer when they were done hooking up my new washer. Fast too.

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Very professional

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took out the other one that went bad very quickly very professional didn’t scratch anything. Everything was fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All i can say is the is the whole process was smooth they just were so professional.

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Good job, neat

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job getting the old fridge out of the house and off the property without damaging any walls on our narrow stairs. Don't know if I needed to, but I removed some handles and does to ensure it would fit in the way out; didn't want to find out after they arrived that they would only take it out as is, and didn't know if they would disassemble to get it out. They took away all the parts I'd removed to get it to for as well.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Appliances hauled away

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bb hauled away my old range and dishwasher without issue. Was super easy, no issues. Pleasant guys.

    I would recommend this to a friend