Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 13141 reviews
(13,141 customer reviews)Rating by feature
- Service4.7
Rating 4.7 out of 5 stars
- Professionalism4.7
Rating 4.7 out of 5 stars
- Expertise4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the overall performance, portability, and speed of this service. Many appreciate the carefulness and damage prevention during the process, as well as the professional handling of items. Some customers have noted issues with installation, size constraints, weight of items, and completeness of the service.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Better than going to the dump!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Same guys that did the delivery and they were polite and respectful! They communicated well and made it an easy transition!
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Fast and friendly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was worried that they wouldn’t be taking both my machines, as I was getting a combo replacement. They didn’t give me a hard time at all and took both machines.
I would recommend this to a friend Rated 4 out of 5 stars
Haul away and install were good as expected.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Install and haul away were good and handled appropriately. Happy with functioning washer, finally.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
U-Haul
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took my old unit out very professionally. Great service
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love our new tv and wall mount we had Hector as our geek squad technician he is honest and helpful he wouldn’t leave before he made sure our tv was working.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great bonus with frig purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As part of its holiday appliance promotion, BBY agreed to remove and dispose of a larger, heavier inoperable refrigerator when it delivered the new replacement frig. It's not easy to move large furniture and appliance products in or out of our home, and it was snowing like crazy, but the two installation guys worked really well together to make the delivery, installation of the new unit, and removal a quick and efficient process. Top-notch work from a top-notch team.
I would recommend this to a friend - Pros mentioned:Portability
Rated 5 out of 5 stars
Just do it!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.That’s the beauty of buying a new product…they will haul away the old one and you don’t have to figure out how to schlep it somewhere to responsibly dispose of it
I would recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
Let BestBuy take your old appliance.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They came to our house, unpacked, installed the new, and moved the old out in about 20 min. Took all the trash with them and it was great.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
I like the haul away.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to pay but the haul away is good. If you can't dispose of it yourself it saves you the trouble. The guys didn't say a word but that's ok.
I would recommend this to a friend Rated 5 out of 5 stars
Great job!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The guys knew what they were doing, they came in, hauled out my big French door refrigerator with ease and moved in the new fridge. Great job!!
I would recommend this to a friend- Pros mentioned:Carefulness, Overall performance
Rated 4 out of 5 stars
old oven removed
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best buy did haul away with no issues, they were careful on carrying old oven out
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Excellent Customer Service@
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't say enough good things about the delivery of my new freezer and removal of the old one. Communication was excellent. Staff was friendly and polite. Great group of employees.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The guys that came to drop off the fridge and pick up my old one were great!
I would recommend this to a friend Rated 5 out of 5 stars
Happy Customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great job done by the delivery team. They were very helpful.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
excellent
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they took the old away no problem. Did a great job
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great job hauling old dishwasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dishwasher installer made sure to get rid of the old dishwasher and all the trash that was generated from removing it. Was very clean, professional, knowledgeable and friendly.
I would recommend this to a friend Rated 5 out of 5 stars
Geek Squad superb!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy Geek Squad personnel were professional and efficient. There was an old TV mounted above fireplace with sound bar attachment and in no time they were able to take it down and haul it away. They had to carry it up a stairway. That ship has sailed for me for sure. Well worth the nominal charge from Best Buy. They also brought the new TV down the stairs and set it up and hauled away the boxes.
I would recommend this to a friendRated 5 out of 5 stars
Installation / delivery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No issues hauling my old fridge and installing the new ones at our new place
I would recommend this to a friendRated 5 out of 5 stars
Their already here
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was quick and easy. The people were on time and knowledgable.
I would recommend this to a friend- Pros mentioned:PortabilityCons mentioned:Weight
Rated 5 out of 5 stars
Was very worthed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The old Tv was very heavy. They had no issue with it, in a minute it was gone. Would buy again anytime
I would recommend this to a friend