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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13141 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers highly value the overall performance, portability, and speed of this service. Many appreciate the carefulness and damage prevention during the process, as well as the professional handling of items. Some customers have noted issues with installation, size constraints, weight of items, and completeness of the service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 67 Showing 1,321-1,340 of 13,141 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Delivery & Instalation! Highly recommend!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a new fridge and the delivery install guys did a fantastic job!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Haul away service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These gentlemen were absolutely amazing. I cannot stop thinking about how easy they made the entire experience. They really took away the trepidation I was feeling!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Delivery Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery team was excellent. They carefully unpacked and placed the new refrigerator. Also took the old one away for recycling.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Ease and No Hassle

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ease and no hassle as well as cash Savings! My town wanted 45$ and TV on the side of the road in order to recycle my old 50" 75lb LCD tv. Purchase New from Best Buy and they offered in room recycle for only 25$ and free delivery of the new TV. Nit only did this save me money but it saved my back aswell!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Welcome home Bosch.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bye Bye old Bosch Dishwasher. Welcome in the new. Missed your cleaniness.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad came to set everything and did a great job i was asking a lot of questions and answered all the stayed until all was working Great job Thank You.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Out with the old in with the new

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took my old fridge out of the apartment, thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The hall away

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There’s not much to say for the hall away, except that everything was cleaned up. The old TV was put into the box and carried out and put onto the truck so that I didn’t have to have it laying outside until trash day.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    fantastic service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fantastic service - old tv was very old and unfortunately no longer reliable. They were great at removing the old tv along with all of the packing material for the replacement.

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was haul-away by BestBuy Geek Squad, and the service was amazing and without damaging any of my interior. Thank You !!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Dave Gallo Sr. Reviews

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY SATISFIED WITH THE PRODUCT AND THE SERVICE!!!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Haul away is very convenient

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Removed refrigerator and doors. Smooth and easy transaction and it’s so nice to not have to make that separate trip and load and haul away large items.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Given that our utility room is in basement, I included this service as a part of the installation. I made the right choice as the old washer was very heavy and still service guys did a great job of taking it away. I really appreciated their effort and even tipped them for their hard work.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Professional and thorough removal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two Best Buy staff brought our new Hisense 4K color tv and removed our old 65 inch projection tv from our basement. The old tv was very large and I really thought they would have disassemble the top from base to remove, but they measured and used safety straps to carry it out intact. The cord was cut from the tv prior to removal. It was VERY well worth the $15 removal fee to have it taken care of.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician from Certified Installers that installed and removed my old dishwasher was the best.

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Easy job for the crew

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took my old Samsung fridge away without any damage to my kitchen area or flooring. Very excellent work. Would highly recommend this service.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent delivery and set up team

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent delivery and set up team...Couldn’t have been more impressed by the team that delivered our washer dryer and refrigerator on the same day… Very curious and professional, took time to serve carbide measured… And performed their services swiftly and expertly....I hope the same team will take care of my next major delivery

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Great Service!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that removed my old fridge was great!! They showed up on time, introduced themselves with a smile, and wore masks, due to COVID restrictions. They were careful to avoid any damage to my floors, cabinets, and steps. They did a great job and I hope other customers have the same experience!

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness, Speed

    Rated 4 out of 5 stars

    Careful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was careful not to damage our freshly painted walls. They were quick and helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great investment.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm so glad that I invested in the haul away product because it's so convenient.

    I would recommend this to a friend