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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13141 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers highly value the overall performance, portability, and speed of this service. Many appreciate the carefulness and damage prevention during the process, as well as the professional handling of items. Some customers have noted issues with installation, size constraints, weight of items, and completeness of the service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 13,141 reviews
  • Rated 5 out of 5 stars

    Very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were kind, quick, and helpful. I would definitely use this service again.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great service.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Accomplished by the team that delivered and installed. The team communicated well, delivered on time, and installed the new microwave quickly before taking the old item with them. The team was friendly, professional, and fast. I was impressed and made me much more disposed to choose Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hauling dryer that was not working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice to have the dryer that was not working hauled away

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery, setup and haul away

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was expecting a third party delivery service. But was pleasantly surprised when the Best Buy delivery truck showed up. The two delivery people were friendly, conscience, accommodating, educational and thorough. I would recommend them very highly, for any install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent refrigerator delivery service!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We ordered a refrigerator from Best Buy and needed our old fridge hauled away. Will and his business partner did an excellent job with this service, and very carefully lifted the fridges up and down stairs. They were friendly and professional, called ahead, and were very efficient. I would definitely recommend them! Refrigerator looks great! Excited to use it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Clean and simple

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took the old unit out with ease. I wasn’t sure what I was going to have to do with it. There was no way I could move or dispose of it on my own.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Saved me back strain and were very professional

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a new GE French Door Counter Depth. Not only did the delivery staff install the new fridge but removed the old fridge. Staff was very careful placing the appliance in place without bumping into walls or doorways but verified that all connections were operational.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Job!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy. We moved the old washer out to help them out ahead of time. They had our new one in and old loaded in their truck in less than 15 minutes! Well worth the extra cost

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New TV here. Old TV gone!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service with haul away. The new TV was in and the old TV was out before I knew it!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Recommended

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took away my old range, so I didn't have to worry about what to do about it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great professional haul away. They took it away and set it up for success!

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Geek Squad Awesome

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 guys was very professional, My parents loved them, because it was smooth and easy process. I even seen on the ring while I was at work, they handled the product with care.

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness

    Rated 5 out of 5 stars

    Haul away old appliance

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery people were very good and took our old machine away without any damage.

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness

    Rated 5 out of 5 stars

    haul away

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was considering moving the old dryer from the basement out to the street by myself. I am so glad that I used their professional haul away service! The men were very careful and moved the old dryer up from the basement and out to their truck in minutes. Definitely worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness

    Rated 5 out of 5 stars

    Old fridge removal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Removed the old dead fridge taking great care not to damage the flooring or the doorway! Thanks so much!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Neat haul away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After setup they were able to move my old fridge to a neat location

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery crew did a quick and efficient removal of our old appliance. I was impressed with the method they used as it never touched the floor. They used a special strap to lift it without any hand carts being used to scratch the floors

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul Away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they did a great job taking the old fridge removed and replaced door for easy access.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Competent service

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Competent service. Delivery technicians made sure that we were happy with our new product and that the old refrigerator was taken care of.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Save your back!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had two units to dispose of and there was no problem. It was like they were never there.

    I would recommend this to a friend