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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13640 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 73 Showing 1,441-1,460 of 13,640 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When the delivery guy/technician completed setting up my new television, he promptly carried the broken television away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dryer haul

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were professional, respectful, kept to themselves. Took my dryer away without issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were efficient and professional. The process couldn't have been easier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfection!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The haul away of my old appliances went very smoothly! The guys arrived on time and were very respectful of my home. They made sure everything was removed and didn't leave any mess after themselves :)

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Buy Haul Away

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team took my old fridge and was in and out within 13 minutes. Great service that they offer compared to having to dispose of a fridge yourself.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    No Fuss

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The movers were super nice, and quickly moved out our old refrigerator with no fuss. It was irritating that we had to pay for the service, but it beats trying to figure out how to dispose of it yourself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent delivery and haul away service. The freezer was set in placed and handles assembled. The Freezer was leveled

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great seevice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did great. They removed the old refrigerator quickly

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Professionally hauled and installed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery guys were amazing and efficient. They were fast and respectful of my space. They wore a mask and hooked up my new product as well as move the old fridge to a new location without a scratch. They were amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stove

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received a new oven, it's great, it's a great look, matches my counter depth dish washer!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Delivery

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys did a great job delivering my refrigerator. They were fast and efficient and really nice guys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They deliverd my lroduct and took away my other 75in tv no fuss no problem. They were quick efficient and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    great service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    steven and his partner did a great job removing a returned tv and installing another they also removed the tv left (on my request for insurance) from the orig time and orig tv

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Refrigerator Removal

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Again great service by the gentleman that installed the fridge and they were so quick in removal the old one.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Thank you

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sergei and Chase provided great service. Greatly appreciate that Best Buy provides this service option to customers.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Worth the extra money

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took my old tv with no problem. It was worth paying a little extra to to have it hauled away since it was a 70 inch and didn’t have to figure out where to take it.

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness

    Rated 5 out of 5 stars

    Great Job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery workers did a great job in removing the old freezer. They were cautious when moving it out of our house.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Necessary Removal

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were able to remove bulky appliance without error. A much needed service.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Haul Away Service!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew who hauled our old appliance away today was great - fast, careful, and communicative!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have taken pictures of the product delivered. Before hauling in product took measurements to ensure it would fit through the entrance and also where it needs to be placed

    I would recommend this to a friend