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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13141 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers highly value the overall performance, portability, and speed of this service. Many appreciate the carefulness and damage prevention during the process, as well as the professional handling of items. Some customers have noted issues with installation, size constraints, weight of items, and completeness of the service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 13,141 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team whisked away the old refrigerator when they delivered the new one. They were early to the appointment. They called 30 minutes before they arrived. They were professional, efficient, careful, and neat.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New Washer/ Dryer Delivered & Installed Perfecto

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Of course I needed and wanted our old equipment removed and taken away at the same moment that the new washer/dryer were to be delivered and installed. That is exactly what occurred, it all went well. Delivery personnel were very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Early and efficient

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The drivers were extremely efficient and polite. They showed up early, dropped off the new unit and got the old one out in a matter of minutes. No mess and no worries. Great service.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The team was professional and courteous

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Old refrigerator was hauled away without issue. The team involved seemed professional and courteous.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    old tv gone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot be happier with Geek Squad. Not only they set up my new tv they also haul away my big heavy tv. This team is very professional. I would do business again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice people

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So professional, I was amazed that they carried the product rather than use dollies that pick up rocks and road dirt /grease. this happened on both of my recent deliveries and impressed I was. Being in the building business for many years it truly a pleasure to see people doing a job correctly and going the extra mile. A job well done.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went well and I didn’t need to worry about anything. Great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    my haul away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the person that came was very profesional, clean and know very well his job

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Handy service

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an over the range microwave delivered. I took down the old one and left it outside for them when they delivered the new one. There wasn't much communication from them, but they did end up taking the old one, so I can't really complain. I just wished they would have communicated better on what I needed to do with the old microwave.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy and professional. Good team to get the job completed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge Removal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job of removing and installing my fridge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cheap and convenient.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a Kenmore fridge that was probably from the 80's. It came with the house and served me for 4 years untill the shelves and drawers started breaking. Good luck getting those replaced so I went the upgrade route. I dont have a vehicle that can move something that big and i absolutely dont have the money. Thats why this service is one of those necessities for my situation. The guys who came were the same ones who were their to install and hook up the new fridge which is good.

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness

    Rated 5 out of 5 stars

    Professional Haul Away

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation team was very careful when removing and hauling our old appliances out of the house, especially through doorways. Team was efficient, knowledgable and courteous. Very impressed with the installation team.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    N/a

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job and were very professional!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Haul Away Service!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew who hauled our old appliance away today was great - fast, careful, and communicative!

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness

    Rated 5 out of 5 stars

    Away it goes !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haul away was perfect very gentle with the surrounding when taking it away !

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Time Saver

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was awesome to not have to worry for once about loading the old washer and dryer into the truck. Then driving them out to the dump and risking injury while unloading then. Not to mention all the extra time this saved it was well worth the extra dollars.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Delivery

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys did a great job delivering my refrigerator. They were fast and efficient and really nice guys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Delivery and Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best part of our purchase was the excellent delivery and installation. The guys that serviced us were excellent

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Haul away

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took my old dryer with after hooking up my new one. Delivery guys were professional, fast, and on time.

    I would recommend this to a friend