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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13141 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers highly value the overall performance, portability, and speed of this service. Many appreciate the carefulness and damage prevention during the process, as well as the professional handling of items. Some customers have noted issues with installation, size constraints, weight of items, and completeness of the service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 77 Showing 1,521-1,540 of 13,141 reviews
  • Pros mentioned:
    Carefulness

    Rated 5 out of 5 stars

    Geek Squad to the Rescue

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Installation was awesome. But the meticulous care the guys took to set my old Plasma TV aside was much appreciated. My friend is happy, too, as the Plasma is still a good TV. I just had issues with the 4 verticle lines and the fact it wasn't a Smart TV. But he's loving it. Thanks guys!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Recommended

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Halled away our old appliance with no issue. Saved us the time and hassle

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth it. They were professional, did not damage walls while moving out.

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took away my old fridge. Very professional. No issues. They were careful in the house.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Take it away

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have you ever had to find a place to get rid of a large appliance? It's annoying just have best buy do it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    In and out - no fuss.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great team. Used the latest tools to haul an old dryer up the basement steps and install the new dryer. Swift. Efficient. No problems. Called ahead of time. Called when down the street. Even wore covered over their shoes. Great job.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good staff

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took my old one no issues! Friendly gentleman, cared for the old item as well.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Happy to be rid of dead washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I appreciate so much the option of having the old appliance removed. There is a charge but we were glad to pay to have the washer hauled away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took away the old fridge without hesitation! Was fast and easy was in and out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent delivery and haul away services

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over the past 4 years, I’ve bought several large kitchen appliances from Best Buy—a fridge, a gas stove, a dishwasher, a built-in microwave. Each time, I’ve been very impressed with both the delivery and the hauling away of the old appliances. The guys that Best Buy uses do an admirable job. The new appliances have been delivered without damage to either the appliances or to my home, and likewise the old appliances have been removed without damage to my home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took the old fridge away. It was a very wide fridge and they managed to get it out of doorways and paths without bumping any walls

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Very professional crew

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crew did an extremely great job in hauling away my old washer. Washer was located in the basement and traversing the stairways from basement to main level is not an easy thing. They however got the old washer up the stairways with much ease, that actually surprised me. Great Job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend the small fee for this

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a life saver. The fee was quite reasonable in my opinion. They took the old TV away when they delivered my new TV. Made my life easier not having to haul it somewhere.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast and efficient.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professionals and gentle people. Fast and efficient with time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy's Haul Away is Tops!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old refrigerator was hauled away by the most courteous service I've ever experienced. Thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Easy installation and hauling of old one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed the new fridge and hauled away the old one quickly

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fast and easy experience

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery was fast and easy. In a matter of minutes they unpacked the new appliance, installed, and hauled away the old appliance. The price was totally worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    fine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a fine job of hauling away my old dishwasher....

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Happy with service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and delivery guys were great. Hauled the old washer downstairs and brought the new one upstairs, then installed new one. Another positive experience with Best Buy home delivery.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Would definitely use this service again

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Both installers were friendly, careful and professional. The were respectful of our property, quick to take away the old unit, including giving me time to clean before they brought in the new unit.

    I would recommend this to a friend