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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13640 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 79 Showing 1,561-1,580 of 13,640 reviews
  • Rated 5 out of 5 stars

    Well Worth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased to not have had to worry about dealing with my old fridge after purchasing a new one. The haul away service is well worth it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tricky removal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team wasted no time in disassembling and carefully removing my unit from a somewhat difficult to negotiate area without any issue.

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness

    Rated 5 out of 5 stars

    Ash Bh

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Manadatech Delivered 22 CF Samsung Refrigerator and Hauled away 27 CF GE Profile ( 1987) without any scratch on the drywall or Door Frame

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Love that they do this!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love that they take away the old items. TVs are a huge hassle to get rid of, so it was a huge help to have them take it with them

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth it. They were professional, did not damage walls while moving out.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Old Microwave no problem

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not sure what I was going to do with my old microwave but that was a non-issue. Team hauled it away and I kept the new box which makes a great storage box.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good staff

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took my old one no issues! Friendly gentleman, cared for the old item as well.

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Haul away of old TV - no issues

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old 42 inch rear projection TV was very heavy, and the two Best Buy guys that came easily hauled it down a flight of stairs and out my front door, something I was not thrilled to try to do. Well worth the minimal cost !

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Easy haul off

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I removed my old double wall oven prior to the delivery of my new oven. The men showed up, delivered my new oven then removed old oven. Entire process was less than 20 minutes on a Saturday.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    3rd party was a nightmare HANDS OFF TO GEEK SQUAD

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had 3rd party come out twice. First to install and second to haul away and replace my new tv. It was frustrating the second time when one showed up with the tv and they couldn’t do anything because the tv was still mounted. So because of that they were unable to replace it. Hauled the new tv replacement back out and stated they couldn’t do anything and just walked out. That’s when I called the store and had to reschedule for a 3rd Appt and requested Geek Squad for services only. They did an outstanding job. I’m giving it five stars for Geek squad NOT 3rd party

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great work!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys made taking an old heavy washing machine out of our home super easy. Happy I had an option for this service. Great work!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Recommended

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Halled away our old appliance with no issue. Saved us the time and hassle

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy haul away service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took more than one try to get hauled away. Each time was because of fitment through doorways Had to remove doors and after that, was able to haul away old freezer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew was very careful with removal of our old TV and took all the pieces away. Made the process very convenient for us!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Take It Away!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took away the old machine without any issues. I certainly couldn't have done it myself!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    No wall dings = WIN

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haul away saved us the hassle (and honestly the dings in the walls that always happen whenever I have tried to do this myself in the past). Do yourself a favor (and your back) by taking advantage of this service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job and appreciated.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy guys hauled away the old washer. Great job. Very much appreciated.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    DISHWASHER...

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The representatives removed my old dishwasher and installed the new one quickly and efficiently. Great job.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Geek Squad Awesome

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] The 2 guys was very professional, My parents loved them, because it was smooth and easy process. I even seen on the ring while I was at work, they handled the product with care.

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Nice job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were professional and careful not to scratch up our house when removing the old stove.

    I would recommend this to a friend