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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13141 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers highly value the overall performance, portability, and speed of this service. Many appreciate the carefulness and damage prevention during the process, as well as the professional handling of items. Some customers have noted issues with installation, size constraints, weight of items, and completeness of the service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 79 Showing 1,561-1,580 of 13,141 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    removed old tube TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old 35" tube TV was upstairs and weighed more than my new 85" TV. It would recommend if you have an old TV , pay the few bucks to allow them to haul it away for you. Better than sitting it out at the curb and letting it rust there since no one will take these TV's anymore..

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness

    Rated 5 out of 5 stars

    Great professional crew!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew that came was VERY professional and courteous! They took great care to not come close to causing any even slight possibility of damage to our home when taking out the old refrigerator and equally careful bringing in the new one.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love having this service available for removing large appliances! We have used this service a few times and have always had good experiences.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    LG product review

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Efficient, spacious, quiet, and keeps food fresh!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick process and the two guys came in time and installed the old dish washer quickly

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Efficient

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and easy service. They came in and picked up my old tv with no issue and delivered the new one just as easily.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Value!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sure, I'm cheap and was fully planning to drag my range to the curb and hope a scrap metal scavenger would grab it, but for the price I thought - why bother? Seamless install/remove. (Don't forget to remove your oven's racks - they might come in handy).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT SERVICE!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery team were in and out so quick. They took out the old and brought in the new within a couple of minutes!

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haul away was good. Drivers carefully removed the old stove and they were careful with floors and doorways.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    2Happycustomers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery/installation techs called to let us know that they were on the way, which was very appreciated! They were courteous, and installed the new wash tower unit, as well as hauled away our old washer and dryer, quickly and efficiently.

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Nice job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were professional and careful not to scratch up our house when removing the old stove.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    recomend

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great people to deal with very fast and neat, no complaints

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast service and came in on time

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a refrigerator to replace the old one which stopped working. Bought the fridge on Friday and the team came in on Monday even it was Labor's Day. Team of two big gentlemen came in on time and able to haul away the old fridge through our narrow door. Exceed our expectation!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul away service

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a convenient option I sometimes use if I do not plan on re-selling the appliance I am replacing. Anytime I have used it through Best Buy, it has always gone smoothly. No damage to my home and the guys take it away so I don't have to worry about it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    No complaints

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they hauled our old refrigerator away. Professional, prompt, no complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Quick and painless

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was quick and didn’t damage anything. Kept me in the loop, and did exactly what i requested.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Highly recommended to make your life easier

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not much to say besides the fact that the person who arrived on time and did a great job of installing my over-the-range microwave also packed and hauled away the old microwave I had replaced. Much easier than dealing with it myself. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Non-working Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took my non-working refrigerator away and I was happy to see it go.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Lg refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gentlemen came in and moved old refrigerator out and installed new one in a few minutes. Very professional and polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    haul away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    removed old washer and hauled off in their truck with no damage or mess

    I would recommend this to a friend