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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13640 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 88 Showing 1,741-1,760 of 13,640 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Dryer hauled away

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product (old dryer) hauled away as advertised without problem

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The total care service team is awesome. We have used them twice and the service is top notch. They set thing up quick and efficiently.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    great work by haul away crew

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to have this feature available when need it. Would recommend. Haul away everything that was need it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Thanks for helping out!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a 75” TV to replace my broken 55”. Best Buy had the most professional crew to drop off the new TV and haul off the broken one. They called when they were 15 minutes away. Awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    5 star service worth the extra

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The process was so fast and efficient. The guys were very helpful and professional

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness

    Rated 5 out of 5 stars

    Professional

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men were professional and made sure that they did not damage anything during removal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul away service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and without issue. The providers were excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Best Buy Employee

    Rated 5 out of 5 stars

    haul

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    Best Buy Employee
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] They unhooked my old washer, cleaned behind it and installed the new one with no problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well Done.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were excellent! In and out fast. Leveled and set up fridge.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Ken's review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We asked them to move it to our porch and they broke it down and had it moved in a very short time. Very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the fee would have to pay someone to do it anyways can’t do it myself

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good value for a lot of space

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working great. Keeps food cold and there is no frost in the freezer. Pretty happy with price and service.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent Service

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having the option to have Best Buy haul away my old TV for responsible recycling at a small fee is excellent offering. The deliverymen brought in my new TV and took away my old TV quickly and without an issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hauling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were professional and did a good job, very courteous.

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Very careful fridge delivery & haul away

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the old fridge taken away when the new one was delivered. They made it look easy, yet they were very careful not to damage any walls, floors or doorways.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Professionals!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation and haul away was done so quickly, I was amazed. The crew certainly know what they are doing. And they do it quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Let the Pros Take Care of It!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Choosing Best Buy's haul away of our old stove was a great decision---the gentlemen delivering our new stove simply took the old one out, giving me time to complete a perfunctory cleaning. I made $ 0.62 cents, and found some old menus and cat toys! Easy-peezy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Appliance recycle

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were behind schedule but did call to inform which never happens nowadays. Very polite and no damage moving out of the house.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    They took the old ones away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took the old ones away just as psid for. Not sure what more to say,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery a set up gentleman were very polite, efficient, professional and informative.

    I would recommend this to a friend