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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13640 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 90 Showing 1,781-1,800 of 13,640 reviews
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Professional Haul-Away

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The professional haul away went as expected as the crew took care of everything we needed. No dents in the door!! LOL!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Wash

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really am happy the took my old washer. Great service

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sleek design.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dishwasher is beautiful. So quiet you don't even know its on.Cleans well .For certain pans or pots put on storm wash cycle .

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This made it easy to deal with the old dryer. I would have had to rent a vehicle to haul the dryer, otherwise.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Professional and efficient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were professional and efficient. Everything went smoothly and they made sure everything worked.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just wanted to give kudos to the two individuals who delivered the refrigerator to our house. Being an older home with very narrow doorways and very narrow walkways, they were patience and carefully in navigating in very tight space.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and quite helpful! Well worth it and the extra reasonable charge.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They had it packed up and out of here very quickly, and it was nice not to worry about it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ivory and Stanford were great! They were very friendly and helpful. They quickly removed the old range before installing the new one. They worked great together and seemed happy to eager to help!

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness

    Rated 5 out of 5 stars

    No problems with removing the old washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When they came to install the new washer, they picked up the old one and carefully removed it from the house. I'm assuming it gets taken to a recycling center.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Ronnie

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was friendly, knowledgeable, answered all my questions, and installed my TV and sound bar beautiful. I would use these guys in the future without question.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great delivery!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew that showed up to deliver our fridge was professional and came on time. They adhered to all the safety protocols wearing a mask and taking off shoes. They did a fast and prompt job.

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness

    Rated 5 out of 5 stars

    Courteous & Careful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew who removed my old appliances were thoughtful to ask where would be most convenient to store them until the new owners could retrieve them. And they were extremely careful while moving them to not scratch or bump them or anything in my home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional team

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional team. They wore shoe covers to protect my floor from dirty shoes. They also hauled away my old appliance very carefully as to not damage my walls or door. Great team.

    I would recommend this to a friend
  • Pros mentioned:
    Carefulness

    Rated 5 out of 5 stars

    Quick Deinstall of Old Unit and Removal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Removed the old washer quickly and with minimal fuss. Got it out to the truck without dinging the walls. super easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haul away

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What to do with old, non-working appliances is an issue for me. We are fortunate enough to have a county solid-waste program where we can drop off items for free. But the hassle of dolly-ing the device to the truck/trailer and driving it there is a chore. Having Best Buy pick the old up when delivering the new is quick, easy and painless (especially on my back). P.S. And it gets recycled.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Haul Away

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They had to remove previous TV (geek squad) they had sent 1 person I offered to help the installation man said he would call for help another installation man showed up so professional

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A must! Worth every penny

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great option! I did not want to be stuck with the old appliance and having to find - and pay - someone to take it to the transfer dump. The Best Buy guys came in and hauled it away in a breeze!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Haul away

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Old dryer was taken out and new dryer installed quickly and they gave me time to clean behind dryer before they brought in new one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth the fee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great friendly smart people installation and removal were both perfect

    I would recommend this to a friend