Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 13175 reviews
(13,175 customer reviews)Rating by feature
- Service4.7
Rating 4.7 out of 5 stars
- Professionalism4.7
Rating 4.7 out of 5 stars
- Expertise4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the overall performance, portability, and speed of this service. Many appreciate the carefulness and damage prevention during the process, as well as the professional handling of items. Some customers have noted issues with installation, size constraints, weight of items, and completeness of the service.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great customer service
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great customer service and removed dryer quickly with no issues.
I would recommend this to a friend Rated 5 out of 5 stars
Haul away
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing work! Done with ease and no hassle at all !
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Worth it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great experience all around! The delivery and the haul away of the old machines was so worth it!
I would recommend this to a friend - Pros mentioned:Carefulness
Rated 5 out of 5 stars
What you would expect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They removed the refrigerator quickly and carefully.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Nice Job!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The two delivery guys were very efficient. They carefully brought the fridge into the house and quickly set it up.
I would recommend this to a friend Rated 5 out of 5 stars
super crew
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.took away our broken unit quickly and effeciently.
I would recommend this to a friend- Pros mentioned:Portability
Rated 5 out of 5 stars
Great option!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the ability to have old units removed. So much less hassle than storing to await heavy trash pickup.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service and quite helpful! Well worth it and the extra reasonable charge.
I would recommend this to a friend - Pros mentioned:Portability
Rated 5 out of 5 stars
Great service
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our old refrigerator was taken out from our house without any issues. I could have done it myself, but the level of care that was taken getting it out of our house was worth having Best Buy take it away for us. Would use again.
I would recommend this to a friend - Cons mentioned:Weight
Rated 5 out of 5 stars
Haul away of old TV - no issues
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My old 42 inch rear projection TV was very heavy, and the two Best Buy guys that came easily hauled it down a flight of stairs and out my front door, something I was not thrilled to try to do. Well worth the minimal cost !
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great service
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service, convenient and fast. The team was quick and polite
I would recommend this to a friend - Pros mentioned:Portability
Rated 5 out of 5 stars
Fast and great service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These guys unplugged and moved my tv so fast I did not even know they were ready to move it. Being that it was a 10 year old plasma that was being moved to my basement they were right on point. Definitely worth my $20 versus me trying to move it.
I would recommend this to a friend - Pros mentioned:Portability
Rated 5 out of 5 stars
No wall dings = WIN
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haul away saved us the hassle (and honestly the dings in the walls that always happen whenever I have tried to do this myself in the past). Do yourself a favor (and your back) by taking advantage of this service!
I would recommend this to a friend - Pros mentioned:Carefulness
Rated 5 out of 5 stars
Helpful Haul Away
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The men who came to remove were very nice. They were considerate of my floors and made sure there were no walls touched.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Inpuyallup
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They removed the old and that was very refreshing. I have bought 4 appliances from and was glad to have the old one taken away. They were careful taking things in and out f the house.
I would recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
Easy and fast
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very fast. Everyone was great and the service was professional
I would recommend this to a friend Rated 5 out of 5 stars
Haul away
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What to do with old, non-working appliances is an issue for me. We are fortunate enough to have a county solid-waste program where we can drop off items for free. But the hassle of dolly-ing the device to the truck/trailer and driving it there is a chore. Having Best Buy pick the old up when delivering the new is quick, easy and painless (especially on my back). P.S. And it gets recycled.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Yes!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great service, and I'd sign up again as needed.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Clean
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smooth and very clean. Hauled away my old one without any problems.
I would recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
Removed fast and easy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The guys installing our new dishwasher and range removed the old items very quickly and professionally. Very satisfied with the experience.
I would recommend this to a friend