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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13640 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 97 Showing 1,921-1,940 of 13,640 reviews
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Very happy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always have a good experience with this service, and i like not having to clean up or deal with boxes

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Haul Away

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional installers moved my old appliance right out with no issues

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Smooth removal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was able to remove the old tv out of the house and cart it away. Did a great job with the bulky old television.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Haul away

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There isn't much too say. We disconnected the old dishwasher which was very easy to do. They came and installed the new one and took away the old one. Couldn't have gone better.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upon delivery of new item, old item hauled away without any hitch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple this time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always thankful for an easy way to have items taken out of the house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Master your universe

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy guys that haul away your old appliance are great. They'll just take your beloved old washing machine - stove - refrigerator away in their truck to never be seen again. The memories of your appliance will quickly become a faded memory preserved in your mobile phone, giving your more time to oggle that shiny new appliance in your kitchen, laundry room and credit card. Feel free to pat yourself on the back for the brilliant decision you made that once again proved how manly, masterfully and efficiently you control your universe in the eyes of your family and friends. Hear the voice of your Jeeves say, "Well-done, Sir!"

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Efficient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smooth and efficient without issue or any trace of work done.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Haul away

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery drivers knew what they were doing. They didn't scratch up anything and was done in less that 10 minutes......I loved that!!!!! Will use that service again.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Best Buy Employee

    Rated 5 out of 5 stars

    Very professional

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] The delivery drivers took my old microwave away. Awesome

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a bad buy to save yourself the time and hassel of removing an old appliance

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service, on time and immediately hauled my old refrigerator and had to remove the front door to do so. Very personable service man.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two workers were nice and removed my old refrigerator and set up my new one. They installed the shelves, made sure it worked and leveled it, upon request.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    appliance removal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were quick and did a great job removing old washer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gentle

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily carried old machine out and gently delivered new machine

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth every penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The worst part of getting new home appliances is having to deal with removing the old ones. The people Best Buy sent were professional and did the removal in a timely manner. I definitely recommend purchasing this service!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Early and good delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job with delivery and set up and removing the old unit.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Heavy but they took care of it.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend it for anyone who wants to set up a washer and dryer. Way too many things to do to do it yourself with no help and they did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and Organized Haul Away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The haul away was very professional and organized.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    In and Out. No problems.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen took my old TV away as instructed. Did it quickly. Great job.

    I would recommend this to a friend