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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 13640 reviews

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Rating by feature

  • Service

    Rating 4.7 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, portability, and speed of the service. Reviewers highlight the carefulness and professionalism in handling items, noting the prevention of damage to property. Some customers mentioned concerns about installation, size, weight, and completeness. However, the positive aspects of the service appear to outweigh the negative ones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 98 Showing 1,941-1,960 of 13,640 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, delivery guys were very professional and easily removed our old appliances.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I recommend the Professional haul away service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent service provided by Best Buy and is worth the money.

    I would recommend this to a friend
  • Cons mentioned:
    Completeness

    Rated 3 out of 5 stars

    Pretty good option if you can't dispose yourself

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They almost missed some larger pieces to carry away, and they left behind some hose pieces and various other parts disassembled from the old dishwasher. Overall, good because it would have been a pain to take care of myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding job, helpful and polite, courteous and very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Way to go.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time and quickly delivered new dryer and haul away old dryer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery Well Done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was on time and workers was professional for the most part.

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Excellent Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While taking out our old appliance, the 2 gentlemen took great care to do no damage on the way out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful experience

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery personnel took very cautious steps to make sure the removal of the existing refrigerator did not damage the floor and rest of house in the difficult navigation through the house

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fast and friendly

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast and friendly service. No mess or anything.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Take 'er Away

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took it away- Yay! Indispensable service- saves in so many ways.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Take away

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were super nice and hauled our old appliances away as advertised

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great customer service

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved that they took care of my Mom and did not have to worry about taking away the old freezer

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Out with the old

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out with the old and in with the new, moved the old without any issue, very easy to use this service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kind, professional haul away folks.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery men easily wheeled the item away and were careful not to hurt other items in my home.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Professional and courteous service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Called ahead to see if they could come earlier than appointment time. Removed my older tv without problems. Happy that Best Buy offers this service.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Straightforward and efficient process.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty straightforward during the delivery process. They take away your old fridge and bring in the new one which is a blessing. Great service and worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Damage prevention

    Rated 5 out of 5 stars

    Great help!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents removed all packaging materials and were considerate of the house during removal. In addition, they moved the old TV to another room and were very careful and courteous.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Stress free!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stress free! They came, installed the new one, and took the old appliance out with no issue.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    In n Out!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was fast and easy. The installer removed my old unit and installed my new unit within 2 hours. Took the old unit away with no hassles or mess

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HAUL AWAY BROKEN DISHWASHER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THANK YOU for removal of old broken dishwasher and Haul

    I would recommend this to a friend