Customer Ratings & Reviews
- Model:
- PFEL55921
- |
- SKU:
- 6486757
User rating, 3.5 out of 5 stars with 60 reviews.
3.5(60 Reviews)- 19 Answered Questions
Customer reviews
Rating 3.5 out of 5 stars with 60 reviews
(60 customer reviews)Rating by feature
- Value3.9
Rating 3.9 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.9
Rating 3.9 out of 5 stars
to a friend
Rated 3 out of 5 stars
Not so satisfied ...
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine itself is a simple but decent elliptical. As I am writing this I am on hold with support because for the second time the screw mounting the left roller arm to the crank. The first time the screw broke off without me using it and left enough of the screw for me remove it from the crank. This second time it broke with me on in, bruising my foot, and it broke inside the crank making it impossible for me to remove. The support reps have been great and when working the product is good but given it has broken twice in 8 months and physically hurt me I do not recommend it.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .AaronF
We would like to sincerely apologize for the experience you have had with this machine. The situation you have described is uncommon, but your safety while using our products is very important to us. If you are still in need of assistance with your elliptical, we’ll be happy to help. As always, you can contact us at (833) 680-4348 or email us at Service@iFIT.com.
Thanks! – ProForm – Powered by iFIT
Rated 3 out of 5 stars
Pro form
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does anybody know how to unlock my machine because it says I have to sign in in ifit to activate my machine but they want me to pay $15 each month does anybody know if I can just unlock it or is there another way?
I would recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .Janet
Thank you for your feedback regarding our ProForm Carbon EL Elliptical. An iFIT Membership is not required in order to use this unit. We encourage you to try iFIT using the free iFIT Membership included with your purchase but we understand that everyone has different preferences.
If you prefer not to use the free iFIT Membership, simply follow the prompts on your machine to use manual mode.
Unlocking this machine is not bypassing iFIT, it’s simply unlocking the machine for use. Press and hold the iFIT button for 45 seconds until a beep is heard and zeros show on the screen (this unlocks the machine). This only needs to be done once. Visit ifit.zendesk.com and search for the helpful article “Activate Your Treadmill, Bike, or Elliptical” for more help.
As always we are here to help if you have further questions. We can contacted at (833) 680-4348 or by emailing support@iFIT.com.
Thanks! - ProForm - Powered by iFIT
Rated 1 out of 5 stars
Foot Pedal Hinge Bolts Loose
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used the elliptical after assembly and the bolts on the two pedal hinges starting losing; it was coming out that I had to tighten it. Is there anything wrong with this? Because I shouldn't have to do this every time I use it.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .OTai
You are correct, you shouldn’t have to tighten the bolts on your pedals after each use. We are sorry that you are experiencing this. We want to look into this for you and get your elliptical working as it is designed to as soon as possible.
Please contact us directly by calling (833) 680-4348 or by visiting my.iFIT.com so we can make this right for you.
Thanks! - ProForm - Powered by iFIT
Rated 3 out of 5 stars
Good in Manual mode; Watch assembly power cords
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced a ProForm elliptical with the newer ProForm Carbon EL. Great price at Best Buy. Heavy to haul home. Assembly needs 2 people. Instructions okay except …. Connecting power to console was easy to insert backwards. Service call ordered new motor; didn’t fix; ordered new console. Finally fixed after 9 weeks of 3 visits and 2 parts. Using manually w/o IFIT and now happy with the purchase. Maint tech said he had another buyer have same connection error during assembly — seems instructions could be updated by now.
I would recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .DouglasB
We are glad to hear that you are happy with your elliptical, although we are sorry for the experience you have had getting your machine working properly. We are glad that our Member Care team was able to assist you with this and hope you continue to enjoy your unit.
Know that if you have any questions with your machine, we’ll be happy to help. You can call us at (833) 680-4348 or by emailing Support@iFIT.com.
Thanks! – ProForm – Powered by iFIT
Rated 4 out of 5 stars
Sturdy, reliable, easy to set up.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was pretty easy to set up. Would like smaller steps and more gliding, but overall it works well. Good for cardio but maybe not the best for someone with knee problems.
I would recommend this to a friendRated 5 out of 5 stars
A Stylish, High-Tech Home Fitness Game-Change
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ProForm Carbon EL in Black is a game-changer for home workouts! Its sleek design and sturdy build instantly caught my eye. With adjustable features for comfort, it offers various resistance levels and pre-programmed workouts, catering to all fitness levels. The interactive touchscreen is user-friendly, providing access to fitness apps and live workouts. Its quiet operation and smooth pedaling make it perfect for home use. Easy assembly and a compact design suit smaller spaces. This bike has exceeded my expectations, motivating me to stay consistent with my workouts. Highly recommended for anyone seeking a stylish, high-tech exercise bike for home fitness!
I would recommend this to a friendRated 4 out of 5 stars
Not bad
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish thus came with pre installed programs. Can use it in manual but I enjoy thr elliptical changing resistance for me. It does make a noise that is slightly annoying.
I would recommend this to a friendRated 4 out of 5 stars
Great Home Gym Equipment
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great elliptical machine. Yes it does not have all of the full automated functionality such as the elevation adjustment is manual but that really doesn't matter for home gym equipment. Easy to assemble and so far its worked great. If anything changes a year from now, I will update this review.
I would recommend this to a friendRated 4 out of 5 stars
Good value for money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Elliptical itself is a good value for money (best one I could find for $600). Giving only 4 stars because it forced me to spend 2 hours with the iFit 800 phone number trying to get the elliptical to start without paying for iFit membership. Also, the display controls are extremely minimal. There is no place to input person's weight for example.
I would recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .Basanth
Thank you for your feedback regarding getting your elliptical up and running. We are glad to hear that you find this unit to be a good value, although we are sorry for the time it took to use your machine without iFIT. This elliptical can be used in the manual mode without an iFIT subscription by pressing and holding the iFIT logo on the console.
Your feedback is appreciated regarding the features on this machine and will be passed on to the appropriate teams. If you need further assistance, please don’t hesitate to contact us at (833) 680-4348 or by emailing us at Service@iFIT.com.
Thanks! – ProForm – Powered by iFIT
Rated 3 out of 5 stars
Some quality control issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this item to replace an older Proform elliptical. Had a few mismatched plastic panels that wouldn't go together, used a dremel tool to make it fit. And, unlike the older models there are no built-in programs, which is very disappointing. Your options are, to manually adjust the load or to pay iFit subscription. I really wish they could have loaded some basic programs to adjust the load at regular intervals.
I would recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .sankar80
Thank you for your feedback. We are sorry for the difficulties you experienced while assembling your machine and that there aren’t onboard workouts on this unit. This elliptical is not designed to have onboard workouts and is not advertised to include them. We are sorry for any misunderstanding.
There are free iFIT workouts that can be accessed without a paid iFIT Membership. If you need assistance with your unit at any time, we are happy to help at my.iFIT.com or by calling (833) 680-4348.
Thanks! - ProForm - Powered by iFIT
Rated 4 out of 5 stars
Music can fix most things
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes loud clunking noise when the resistance is up. Really annoying but after a while I have become acclimated to the noise. I will also play my music louder to drown it out.
I would recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .AshJay
We’re sorry to hear that you are experiencing a clunking noise when the resistance is up on your elliptical. We’ll be happy to look into this for you and assist further. Please call us at (833) 680-4348 or email us at Support@iFIT.com so we can help you.
Thanks! – ProForm – Powered by iFIT
Rated 4 out of 5 stars
Great product at great price!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best purchases i have made! Easy purchase with the store and customer service was exceptional!!
I would recommend this to a friendRated 5 out of 5 stars
Easy To Use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to assemble and very smooth while being utilized. Appreciate the manufacturer supplying additional grease inside the packaging materials. Highly recommend this product.
I would recommend this to a friendRated 3 out of 5 stars
Wont start in Manuel mode
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So i figured out how to bypass into manual mode, but the machine wont start the work out. Just keeps everything at zero even. Pressed everything, HELP! JUST WANT TO START MY WORKOUTS!
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .dmwr
We are sorry to hear that your workouts aren’t starting correctly. In order to assist further, we will need more information from you. You can reach out to us on social media, call us at (833) 680-4348, or visit my.iFIT.com. We look forward to hearing from you.
Thanks! - ProForm - Powered by iFIT
Rated 1 out of 5 stars
It works, but at what cost…
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took me almost a month to get this delivered to my house, fine. It took me almost a week to put it together, and two hardware store trips, because an adjustable wrench WILL NOT adequately help you tighten the bolts, and one socket also cracked, fine. But, to finally get to use it and have one of the arm bolts (the column and the arm handles will be loose, no matter how you try to tighten them) loosen and then fall out onto the floor 3-4 times in an hour, is very disappointing for a not inexpensive machine. Yikes.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .BiancaR
We are very sorry for the experience you had with assembling this elliptical and that one of the bolts continues to come loose. We would like to address this and get your unit fully assembled so you can safely use your machine.
Please reach out to us by calling (833) 680-4348 or you can email us at Support@iFIT.com so we can assist you.
Thanks! – ProForm – Powered by iFIT
Rated 3 out of 5 stars
An Average
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An average. Not value for money. we hope that we do not come across any problem
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .PMNP
Thank you for taking time to review this machine. We are sorry you feel our Carbon EL unit is average. We do our best to design products to meet everyone’s needs but we understand that everyone has different preferences.
We consider a three-star rating to be unsatisfactory. Please contact us by calling (833) 680-4348 or email us at Support@iFIT.com if we can answer any questions you have about this unit.
Thanks! – ProForm – Powered by iFIT
Rated 5 out of 5 stars
Best elliptical machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After my research, finally I bought preform elliptical machine. Quality of the product is very good and no noise or vibration. It’s easy to install with instructions provided in booklet.
I would recommend this to a friendRated 2 out of 5 stars
Broken out of the box
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The electronic screen and monitor were broken right out of the box. The machine cannot operate without it. Aster 5 days, I still cannot get a hold of Proforms customer support. Very poor service, i world recommend a different brand.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .Remote
We want to sincerely apologize that this unit arrived with a broken monitor and that you haven’t received the help you are needing. We stand behind our products and the quality provided to our customers.
We want to make this right for you as soon as possible. Please call us at (833) 680-4348, email us at Support@iFIT.com, or send us a direct message on social media so we can speak with you.
Thanks! – ProForm – Powered by iFIT
Rated 1 out of 5 stars
Machine doesn’t work
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this machine in November 2023 and now it’s February 2024 and I have yet to be able to use my machine. The resistance doesn’t work, I have contacted the company they sent someone out, the guy changed the part and it still doesn’t work
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .Loveli
We are sorry to hear that you haven’t been able to use your machine yet. The experience you have shared is uncommon but we understand how this can be frustrating. We would like to make this right for you and get things working as they are designed to.
Please call us at (833) 680-4384 or email us at Support@iFIT.com so we can get your elliptical working as it should.
Thanks! – ProForm – Powered by iFIT
Rated 4 out of 5 stars
Workout data blocked by paywall
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The equipment feels solid. I am happy with the quality of the parts and the smooth movement of the elliptical. However iFIT membership is required to be able to share your data to anything. You must set up an account wit iFIT just to unlock the machine so it can be used. In 2022 you own workout data should not be blocked by a pay wall for a machine you purchased. It’s not a deal breaker because I can get around this with a wearable tracker but if it is important to you I would look around for a better option.
I would recommend this to a friend