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Customer Ratings & Reviews

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The comparable value price is $799.99

Customer reviews

Rating 3.5 out of 5 stars with 71 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

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69%would recommend to a friend

Customers are saying

Customers have good things to say about the Carbon EL's easy-to-use interface, smooth movement, and affordable price. However, some customers have concerns about its durability, assembly process, and resistance levels.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 71 reviews
  • Rated 2 out of 5 stars

    Broken out of the box

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The electronic screen and monitor were broken right out of the box. The machine cannot operate without it. Aster 5 days, I still cannot get a hold of Proforms customer support. Very poor service, i world recommend a different brand.

    No, I would not recommend this to a friend
    • Brand response from iFIT - MANUFACTURER
      Posted .

      Remote

      We want to sincerely apologize that this unit arrived with a broken monitor and that you haven’t received the help you are needing. We stand behind our products and the quality provided to our customers.

      We want to make this right for you as soon as possible. Please call us at (833) 680-4348, email us at [email protected], or send us a direct message on social media so we can speak with you.

      Thanks! – ProForm – Powered by iFIT IconHealthandFitness

  • Rated 5 out of 5 stars

    Great option

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smooth stride, easy to use and has lots of resistance level options.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Feel the burn!!!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sturdy, works like the ones in the gyms! It’s a good investment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth It

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and sturdy elliptical. Easy to operate, I didn't need a lot of functions that were not going to be used. Fits great in my office. Would recommend purchasing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Proform

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing works great. At first i thought it would be cheap material but its infact the opposite great value.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent performance and operation. It took a bit of time to assemble, but there is a digital 3d app to help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cordless Lawn Mower

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Cordless Lawn Mower, Great Service From Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ..

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shipping was fast it’s working very well. Very happy with the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fresh New Start

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoying this equipment. Very efficient. Satisfied.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Great store horrible product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy is great but this machine works horrible. You can not just unlock and start using it. You really need to pay the monthly subscription or it will not work correctly.

    No, I would not recommend this to a friend
    • Brand response from iFIT - MANUFACTURER
      Posted .

      Brad

      We are sorry for any miscommunication regarding iFIT on your machine. Please know that this elliptical can be used in the manual mode by pressing and holding the iFIT logo on the console until the unit beeps.

      Let us know if you have any other questions so we can make sure you get the most out of your machine. You can contact us by emailing [email protected] or by calling (833) 680-4348.

      Thanks! – ProForm – Powered by iFIT IconHealthandFitness

  • Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The assembly team was tired and assembled horribly ! The machine as it is looked very weak and not sturdy !

    No, I would not recommend this to a friend
    • Brand response from iFIT - MANUFACTURER
      Posted .

      Juice

      We are very sorry to hear that your unit seems to be assembled incorrectly. Proper assembly is very important to for the elliptical to work as it is designed to and for you to safely use it. Have you reached out to Best Buy regarding your experience? If this hasn’t been addressed for you, please reach out to us directly at my.iFIT.com so we can get your unit working as it should.

      Thanks! – ProForm – Powered by iFIT IconHealthandFitness

  • Rated 5 out of 5 stars

    Getting healthy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, smooth working machine, so happy I bought it.. Already lost 17pounds.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Creaking

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine made creaking sounds from the word go - had to return it to best buy

    No, I would not recommend this to a friend
    • Brand response from iFIT - MANUFACTURER
      Posted .

      VSDe

      We are sorry to hear that this machine arrived with an unfamiliar creaking sound. It is uncommon for a new machine to make this type of sound, but we understand how it can be concerning. We appreciate this feedback and will pass it on to our teams.

      Know that we are here to help customers at any time. We can be found at [email protected] or by calling (833) 680-4348.

      Thanks! – ProForm – Powered by iFIT IconHealthandFitness

  • Rated 5 out of 5 stars

    Elliptical machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s amazing, I really enjoying, it’s very comfortable to do workout

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product works great, unbigging my back by the day!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Work out

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent machine. Works awesome. Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this machine. It definitely gets the job done.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BOTHERRRRRRR

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't bother. The settings are off and you can't use it properly unless you get the monthly membership.

    No, I would not recommend this to a friend
    • Brand response from iFIT - MANUFACTURER
      Posted .

      Cari

      We are sorry to hear that the settings seem off on your machine. It is important to know that an iFIT Membership is not required in order to use this unit. It can be used in the manual mode without a paid subscription.

      Let us know if you have any questions regarding this or your machine and we will be happy to help. You can contact us by visiting my.iFIT.com.

      Thanks! – ProForm – Powered by iFIT IconHealthandFitness

  • Rated 1 out of 5 stars

    Dissatisfied Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t get service from geek squad and I’m a member Worst experience ever,no one calls you back Set up service nobody shows up 3369721871 will you call to discuss? Let’s see

    No, I would not recommend this to a friend
    • Brand response from iFIT - MANUFACTURER
      Posted .

      King

      We are sorry to hear that you haven’t received the service you are needing. Can you tell us more about what you need assistance with? If you are needing help with your elliptical machine, please contact us at [email protected], call us at (833) 680-4348, or send us a direct message on Facebook so we can further assist you.

      Thanks! - ProForm - Powered by iFIT IconHealthandFitness

  • Rated 1 out of 5 stars

    Bad console “chip” issue

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So not purchase this machine. Product stuck in Demo Mode and Proform CS won’t respond to me. I think it is a “chip” issue and the Mfg. doesn’t want to state that they don’t have all the parts for their machines. I can’t say it’s a good or bad machine as I can’t use it.

    No, I would not recommend this to a friend
    • Brand response from iFIT - MANUFACTURER
      Posted .

      DP2281

      We are sorry you have had difficulty contacting us. We are available to assist you. Thank you for your patience as we handle requests in the order they are received.

      Please follow the directions given in your user manual for demo mode. If you still need assistance, you can visit ifit.zendesk.com and search your particular issue for helpful resources or create a request through the system.

      Emailing us at [email protected] or calling 833-680-4348 will also get you direct assistance.

      Thanks - iFIT IconHealthandFitness

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