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Customer Ratings & Reviews

Your price for this item is $159.99
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The comparable value price is $799.99

Customer reviews

Rating 3.5 out of 5 stars with 71 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

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Cons mentioned filter

69%would recommend to a friend

Customers are saying

Customers have good things to say about the Carbon EL's easy-to-use interface, smooth movement, and affordable price. However, some customers have concerns about its durability, assembly process, and resistance levels.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-71 of 71 reviews
  • Pros mentioned:
    Noise
    Cons mentioned:
    Resistance

    Rated 4 out of 5 stars

    Decent Product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced another Pro-Form. Has too much resistance even on level 1, was able to adjust with helpful support staff, but remains still too much for my liking. Not hard to install, fairly quiet - some clicks but much quieter than my old Pro-Form.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good workout machine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice Machine, fairly easy set up, though you have to allow a couple hours for this. Provides a decent work out. You have to buy a tablet holder separately and the price is a bit high, should have been provided with this unit.

    I would recommend this to a friend
  • Cons mentioned:
    Resistance

    Rated 5 out of 5 stars

    Well made!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very large piece of equipment. It is well made. It's a little hard to start using it, because of the resistance. But after you build up your strength, it's perfect.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Lasted 3 Years

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After three years a failure in the standoff's casting cause a crack to form along the cut out for routing wires in the neck of the unit. Also a weld facing the user broke, maybe why the fracture in the cast. Costs $150 for a replacement part but I'm worried I'm just gonna break it again.

    I would recommend this to a friend
    • Brand response from iFIT - MANUFACTURER
      Posted .

      Someguyontheinternet

      We’re sorry about the unexpected crack forming on this machine and invite you to contact us to look into the warranty on this unit.

      Contact us at [email protected] or call 833-680-4348.

      Thanks - iFIT IconHealthandFitness

  • Rated 1 out of 5 stars

    Cheers to Best Buy, boo to Profrom

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I guess my review that detailed all the things wrong with my Carbon EL isn't going to be published. So maybe mine was an anomaly, but it was a total piece of junk with mechanical and electrical issues. The best news though is that because of my totaltech membership, Best Buy did right by me.

    No, I would not recommend this to a friend
    • Brand response from iFIT - MANUFACTURER
      Posted .

      StevanR

      We are very sorry to hear that your Carbon EL machine didn’t meet your expectations. Please know that we stand behind our products and the quality provided to our customers.

      If you still have your machine and need assistance, please don’t hesitate to contact us directly at (833) 680-4348 or visit us at my.iFIT.com.

      Thanks! - ProForm - Powered by iFIT IconHealthandFitness

  • Rated 4 out of 5 stars

    Elliptical Review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like our elliptical, but it was not easy to configure the settings.

    I would recommend this to a friend
    • Brand response from iFIT - MANUFACTURER
      Posted .

      user365131

      Thanks for your review! We are glad to hear that you like your elliptical, although we are sorry you found it difficult to configure the settings for it. We’ll be happy to answer any questions you may have regarding your machine. You can contact us at (833) 680-4348 or email us at [email protected].

      Thanks! – ProForm – Powered by iFIT IconHealthandFitness

  • Rated 5 out of 5 stars

    Great Elliptical

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great elliptical. Very smooth movement with good fitness plans. Small footprint (doesn't take up too much room). And the guys who delivered and assembled it from the Geek Squad were great.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT PURCHASE

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst option ever and I would not recommend. They only give 15 days to return which is weird because the manufacturer gives an entire month. So this machine broke within one month from a use of possibly 2 mins. One time it was used and it broke. They must know the machine is awful because they did everything in there power to make sure you couldn’t take it back. SAVE YOUR MONEY

    No, I would not recommend this to a friend
    • Brand response from iFIT - MANUFACTURER
      Posted .

      PotentialSparks

      We are very sorry that your elliptical is no longer working correctly. It is uncommon for a new unit to break, especially within one month of use. We will be happy to address this for you and get your machine working as it is desigend to. Please contact us at [email protected] or call us at (833) 680-4348 so we can help you further.

      Thanks! - ProForm - Powered by iFIT IconHealthandFitness

  • Rated 5 out of 5 stars

    Good purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues so far. Husband got it together pretty easy. Works nice.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Broken not moving after few months

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a major piece of garbage had it a few months and it just stop moving and I can’t return because it’s over the time frame so no I’m stuck with garbage

    No, I would not recommend this to a friend
    • Brand response from iFIT - MANUFACTURER
      Posted .

      Anthony

      We’re sorry that this unit is not working properly. Please contact us so we can assess the situation and get you the assistance needed.

      Send us an email at [email protected] with your individualized case number in the subject line: 1-R102943. Include your order information.

      Thanks - ProForm IconHealthandFitness

  • Rated 1 out of 5 stars

    Garbage Do Not Buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is horrible, very horrible feels like a 200$ machine, trust the reviews

    No, I would not recommend this to a friend
    • Brand response from iFIT - MANUFACTURER
      Posted .

      Roger

      We are very sorry that the quality of this unit doesn’t meet your expectations. We care about our customers and do our best to provide high quality products for everyone to enjoy. We will be happy to speak with you further and see how best we can improve your experience. You can contact us at (833) 680-4348 or by emailing [email protected].

      Thanks! - ProForm - Powered by iFIT IconHealthandFitness

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