Customer Ratings & Reviews
- Model:
- PFEL55920
- SKU:
- 6411641
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 3.8 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers appreciate the quality and ease of use of the Carbon EL Elliptical, citing its smooth operation and straightforward assembly as key positives. However, some users experienced issues with the machine's stability and noise levels during workouts, while others found the assembly process time-consuming and the resistance levels challenging to adjust. The incline feature and iFit integration were also highlighted as positive aspects by some users. A few customers also noted the machine's size and weight as factors to consider.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Resistance
Bleu
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this machine. For some reason after a mile and a half into the work out the resistant level increase itself.
I would recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .Bleu
Thanks for reaching out and giving us a star rating. Let’s look into the reason for your resistance increasing itself automatically. Is this while using manual mode or an automated workout?
For further assistance, email us at ce@ProForm.com with the case number, 1-R102244, and we will get with you as soon as possible. We ask for patience during this busy season. Please know that we are confident that a solution will be provided as soon as possible.
Thanks - ProForm
- Cons mentioned:Noise, Stability
Save your $$
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do NOT purchase! I haven't had my product for 6 months as it squeaks uncontrollably and does not feel secure. I've lubricated it over and over and still no resolution. I would suggest saving your money or investing in another product. I regret not purchasing a spin bike.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .Curtty2021
We are sorry this unit has been squeaking and we would like to help you improve your experience with our product.
Contact us at ce@ProForm.com with your case number, 1-R102133, so we can offer more detailed assistance. Include footage of the problem you are experiencing so we can better assist you.
Thanks - ProForm
- Cons mentioned:Assembly, Noise
Think twice before you buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buyers beware! I received the machine from BestBuy last week. spent over 3 hours installing it, had three 45 min sessions before it started to squeak. Now it won't stop squeaking from one of roller arms, what a disappointment! Think twice before you buy!
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .Cindy
Please contact us so we can troubleshoot and rectify this squeaking noise you are experiencing. This is not usual for this elliptical.
Email ce@ProForm.com with your case number, 1-R102321, in the subject line and we will return your request as soon as possible. Please include all necessary information about your unit so we can offer assistance quickly. We ask for patience during our busiest season of the year and assure you that we will respond as soon as possible.
Thanks - ProForm
- Cons mentioned:Resistance
Flywheel on brand new Proform elliptical
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Upon assembling my Proform model PFEL55921.1 elliptical, I tested out the product. Within one minute there was a horrible grinding noise coming from the flywheel area. Also, even on the lowest resistance, I could barely move the pedals. So I disassembled the unit and returned it to Best Buy for a refund. I’ll never buy another Proform product.
No, I would not recommend this to a friend - Cons mentioned:Resistance
A sruggle even at resistance level 1
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I found the one that got sent to me extremely hard to do a long period of cardio on because of the resistance even at level 1. I go to the gym often and have done elliptical cardio for years at levels that is workable, but the elliptical sent to me is disappointing and im barely using it. Wish there was a way to bring the resistance tension down.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .Manuel
We are sorry that the resistance is more challenging than you expected. However, when correctly assembled, this should not be an issue.
Please allow us to help you troubleshoot this unit to find solutions to make the machine more enjoyable for you.
Contact us at ce@ProForm.com with Case ID #1-R102562 in the email's subject line. Please include your order number, model number, and any other information about your purchase in the email.
Thanks! - ProForm
ProForm service is unreachable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only about a couple month of purchase, the power supply adapter stopped working. I tried buying a replacement from Amazon but unfortunately it didn't work. I then contacted ProForm service portal and submitted ticket several times but never heard back. I also tried calling them several times but was put on hold for more than 30min every time without any luck getting connected to a rep.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .Anonymous
We apologize that this unit may need a new power supply and are here to make sure you get one as soon as possible.
Our equipment includes a warranty that covers these sorts of rare issues. Your warranty details can be found in your owner's manual or at https://www.iconservice.com/.
Don't hesitate to get in touch with us at ce@ProForm.com with Case ID#1-R102509 in your subject line. Please include your order number, model number, and any other information about your purchase in the email so we can find your account details as quickly as possible.
We ask for your patience during our busy season and assure you that we will answer your email as quickly as possible once received.
Thanks! - ProForm