Customer Ratings & Reviews

Good until the arm just separates from normal usage and you send it for warranty and they tell you it's not covered and it should be as it is within the time frame, then they try to sell you another pair and you have spent hundreds of dollars additional for prescription transitions lens. I was an advocate for the device showing all my friends and colleagues but not anymore, these are more than sunglasses and the company treats them as just some sun glasses. Not cool.

Stopped working after 6 months. The worst part was that I wanted the same ones because I had gotten the prescription lenses, and then they tell me that they don’t have them anymore, and another worst part was that I paid extra for the protection

They don’t work at all will not stay connected I will never recommend these to anyone

Was a gift for my history but I do live theme they look nice

They broke in 7 days , the seal from kne of the arms I bought it before my 2 month trip and was able to use it only 7 days

Customer service in your Geek Squad is horrendous . It has tainted my overall view of Bestbuy. I doubt I will be returning

On the one year mark, they stopped working... to the day ! I have one year to return them and on the one year mark, the battery on the glasses stopped working, the case wouldnt connect or reset, and the glasses are now a brick.

Very cool concept but unfortunately if you have a lot of hair on your head the mic gets covered and you can’t talk to them.

The camera failed for recording and photos after one month and half later

Went to Best Buy, it’s clear that the employees they hire don’t know anything about the product they sell. I asked the guy if these were the bigger glasses he scanned it and said yes these are the bigger 53mm ones… at the time I didn’t think I had to do research seeing as I watched him scan the barcode and looked them up for me. Well I get home and these these were the RW4006(50mm) I needed the RW4008 (53mm)

glasses have suddenly died. have tried all possible resets, confirmed it's a hardware issue and just like that they're useless.

About what you would expect. Everything works well, just low quality, as to be expected with the headphones. Transitions do not happen very fast, and they do not get very dark. Camera is cool, but a bit sensitive at times. But again, everything works!

Only 1 minute record and overheating...good but not great

I love shopping with best buy. They have amazing service

A lot of issues from connectivity to battery life. I would like to wait for the upgrade.

Love the concept of just saying “hey Meta, take a picture”. But the microphone stopped functioning within the first 30 days of use. Went through all the troubleshooting steps including a factory reset and it still doesn’t work. I can still take pictures but not using the “hey Meta” function. The glasses only have one camera versus 3 for example on your iPhone so the focal length is not as good which means when you take a photo and then try to zoom in it doesn’t have the same quality as your phone’s camera. Overall nice concept but the quality is not good considering the price you pay for these. I would not recommend.

awsome glasses just wish they had ar functionality

They are pretty cool, but the phone call feature nobody on the other end of the call can hear me, also it barely responds to “Hey Meta” you have to keep repeating yourself or almost yell for it to respond! I don’t like that at all, also they scratch easily.

Works pretty good, audio could be a little better.

Pointless but fun if yoy got extra cash to spend its a cute cincepts but if you want to use them as perscription otepare to drop double. Its rhe same cost as a trup to mexic for a week so as nice as it sounds i think its an overates luxury. There a cheap ai apps that do way more than meta ai. Its bery basic for the proce you pay.