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Customer Ratings & Reviews

Your price for this item is $299.00

Customer reviews

Rating 4.7 out of 5 stars with 2835 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are delighted by the Wayfarer (Gen 1) glasses, especially the video quality and overall performance, which work far better than expected. The iconic design and ease of use are also appreciated. However, some customers have expressed concerns about the battery life, connectivity, weight, and the performance of Meta AI.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 135 Showing 2,681-2,700 of 2,835 reviews
  • Rated 1 out of 5 stars

    Just a luxury unlike ai apps who do more for cheap

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pointless but fun if yoy got extra cash to spend its a cute cincepts but if you want to use them as perscription otepare to drop double. Its rhe same cost as a trup to mexic for a week so as nice as it sounds i think its an overates luxury. There a cheap ai apps that do way more than meta ai. Its bery basic for the proce you pay.

    No, I would not recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hi there,

      Thank you for taking the time to leave your review, we at Meta Store Support appreciate the effort and feedback, as it helps us to improve in the future.

      If you haven't already tried them, our AI glasses now have a fantastic range of new features- from remembering where you parked, translate speech in real time, voice dictation, and answering questions about things you’re seeing and more.

      Thanks RaybanStories

  • Rated 1 out of 5 stars

    Get away from meta

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To start, i was sold a plan from best buy after being told it would replace the glasses. Glasses were lost or stolen, and now best buy says no replacement. The manager in spartanburg was more than halpy to co.e out qith a huge condescending smile on his face and tell me he could refund the plan but there was nothing he could do. I recently had a pair taken before they were even shipped to me and best buy was all shoulder shrugs and smiles. All that to say, the glasses have no location feature, which is wild. Meta glasses and best buy both suck. Wait for upgrades and find another place to buy them.

    No, I would not recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hi there,

      We are sorry you had a bad experience.
      Feel free contact us directly if you require further support.
      We'll do our best to assist you accordingly.

      Thank you.
      RaybanStories

  • Rated 3 out of 5 stars

    2 Glasses 2 issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 2 glasses. One of them was defected with the frame and they change it the replaced one working with my phone and not working with my wife phone. It is very strange

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Over heating glasses

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The functionality and concept are great! The fact that you cannot wear in the sun for an extended period of time is silly. I can’t believe that the glasses over heat.

    No, I would not recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hey ArmandoG!

      We're glad you're enjoying the functionality of your new Ray-Ban Meta glasses!

      Please reach out to our brilliant Support Team and we'll take a look at your overheating issues for you.

      In the meantime, have a great day! RaybanStories

  • Rated 1 out of 5 stars

    Meta glasses

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had issues since I purchased these glasses and it has only been one month. It’s a hassle to get a service request because you can actually speak with anyone. Everything is via chat or email. Highly disappointed!

    No, I would not recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hey Jamie,

      Thanks for taking the time to share your experience with us regarding your recent Ray-Ban Meta glasses purchase.

      You are correct that our 24/7 support team is email and live chat, and we'd really like to use these contact methods to help you with anything you're having difficulties with regarding your new glasses.

      If you click contact us on the Meta website, you can either raise an email ticket or reach out to us via the live chat, and our 24/7 support team will be more than happy to work together with you to get your problem resolved.

      We look forward to hearing from you! RaybanStories

  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    Cra

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great for 2.5 months then began to glitch touch pad stppped working, and wouldn’t respond to my requests.

    No, I would not recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hey there, John

      We would love to look into these issues for you so we can see if there is anything we can do to get you back up and running on your Wayfarer AI glasses.

      Please reach out to our support directly so we can look into this further. RaybanStories

  • Rated 3 out of 5 stars

    Ok but not great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned these. While I liked them, I thought they were too big for my face.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Would not buy again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The glasses stopped working 6 months after purchase and the warranty process it’s a nightmare

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Glasses

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received the wrong glasses not the ones that I wanted still in the process of doing a return

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Ajani

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to use for travelling, unfortunately it didn't charge after first use and became useless. But due to my membership I was able to return it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Look Good Glasses

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To small for my head front should be bigger not to happy with these glasses

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Too expensive and does not fit properly.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Standard size is too tight and large size is loose. Too expensive for the features provided. When I tried to get the prescription glasses from ray ban they were around $700.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    cool but fragile

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    frame broke after 1 month. They wouldn't replace which SUCKS

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    won’t last

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On average. Good but it stopped work 2 weeks after the purchase

    I would recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hi AlissonA,

      We're sorry to hear that your Ray-Ban Meta glasses have stopped working.

      We want all of our users to have the best experience possible, therefore, we'd love to look into this for you.

      Would you mind reaching out to our fantastic Customer Support team so that one of our lovely colleagues can assist you? They're available 24/7 and can be contacted via our website.

      Hope to hear from you soon! RaybanStories

  • Rated 3 out of 5 stars

    Cool new toy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool idea but the quality of pictures isn't great.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Mikey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t need it was a waste of money here nearly wilk

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Rayban meta

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was good. Just wanted the matte black instead of the shine.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    A terrible shopping experience.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I placed an order with joy, and the system arranged the delivery. The courier did not deliver and did not contact me to explain the reason, so he returned the order to the shipper. The system informs that the refund will be received within 10 working days. As of today, it has been more than 15 working days and has not been received yet. I contacted the customer service twice at the weekend, saying that the refund would be made within 72 hours and I was waiting. In addition, I bought it from Ray-Ban's official website again. I received it in three days, and it was still sent from Guangdong, China.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Meta rey bans

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too bulky did not enjoy wearing them in public at all

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Meta al sucks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They suck i didn't like them it was weird. I hope the display are better

    No, I would not recommend this to a friend