Customer Ratings & Reviews
- Model:
- 601/SB50
- SKU:
- 6560302
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the Wayfarer (Gen 1) glasses, especially the video quality and overall performance, which work far better than expected. The iconic design and ease of use are also appreciated. However, some customers have expressed concerns about the battery life, connectivity, weight, and the performance of Meta AI.
This summary was generated by AI based on customer reviews.
Expensive and seemed gimmicky.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive and seemed gimmicky. They claim to stream, but will only record up to 60 secs at a time. Also only allow music okay playback through Spotify. With many more features they could actually be cool, but not as is. I returned them.
No, I would not recommend this to a friendAudio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it sucks Audio goes in and out when im talking on the phone.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hello Octaneouso,
Thank you for your review and feedback regarding the audio issues you are experiencing with your Ray-Ban glasses and we would be more than happy to look into this with you to see how we can help resolve this. Please contact our Support Team via our website.
The microphone and meta stopped working, again.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microphone tends to stop working. This is my fourth pair. Same issue.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hello TERRANCEB,
Thanks so much for sharing your experience, we’re really sorry to hear this has been such a frustrating journey with your Ray-Ban Meta glasses. Four pairs and the same issue? That’s absolutely not the kind of consistency anyone wants.
We know how important reliable audio is, especially with smart wearables, and we appreciate you sticking with us despite the setbacks. Your feedback helps us pinpoint recurring issues and push for better performance and durability in future updates.
If you haven’t already, we’d love to help troubleshoot or explore replacement options. Please reach out to our support team so we can make this right. You deserve a product that works as brilliantly as it looks.
At least I got a pair of Ray-Bans now lol
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for 3 months of average usage than won't pair Tried everything I could find on YouTube and on message boards But hey I got a pair of Ray-Bans :-(
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hello Robert!
Thank you for the feedback!
We can see that you have issues with pairing the Ray-Ban Meta glasses. As you have already tried all the troubleshooting steps, please contact our wonderful Meta Store Support. We will be happy to help you.
Bad support
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The rayban speaker stopped to work after less than 2 months and best buy said I need to ask for support with rayban
No, I would not recommend this to a friendSucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not user friendly when it comes down to emptying the pictures from the actual glasses
No, I would not recommend this to a friendBroke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Audio and voice command stopped working after a week and a half
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hi Christopher
We would love to take a closer look at your particular situation and help out with your audio/voice command issues however possible. Please do not hesitate to contact us directly, you can do so via support on the Meta website.
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The glasses that came were not the glasses I ordered. I ordered the green lenses and I got black lenses.
I would recommend this to a friendGlasses
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t like them didn’t do what I need them to do
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hey Katrece,
Thanks for taking the time to share your experience with us regarding your Meta Ray-Ban purchase.
We certainly understand if the glasses didn't end up meeting your requirements, but we just wanted to stop by and let you know that if this was because of a hardware or software issue with the glasses themselves or the Meta AI app they pair with, we'd love it if you could reach out to us via the Meta Help Center webpage, so that we may work with you to resolve any problems you may have been having.
We look forward to hearing from you.
Stopped working after two days of use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after two days of use. Return window closed because it was a gift and not given until too late.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hey Jerry,
We can see that your glasses had stopped working after a couple days of use.
Please contact our support directly so we can look into any possible ways we can help you with this!
Delayed Again
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not let Best Buy's shipping times fool you. I ordered this 7 days ago and was supposed to get today on the 8th but delayed (the 2nd order in a row). I ordered this from Meta on Monday and got on Wednesday but still waiting on Best Buy Order, which I will be returning. Do not fall for Best Buys shipping promising like I have, order from a reputable company.
No, I would not recommend this to a friendNo great
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lights automatically come on in low light settings is really distracting sonce you cant turn them off.
No, I would not recommend this to a friendNot really worth it but it’s okay I guess
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not really to much to do with them I feel like that could’ve been more to them
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hi Nxmu,
Thank you for your review of the Ray-Ban Meta glasses. Visit our website to learn more about the glasses. If you have any questions about what else you can do with the glasses, you can also check in with our Support Team.
Speakers are the downfall
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Speakers on the side are loud. Everyone can hear your converations,music,etc.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hi there, Sarah! Thanks for reaching out and providing your review. We really appreciate the feedback that you've provided regarding the speaker volume.
The Ray-Ban Meta Glasses speakers are designed to direct sounds towards the ear, but calls, messages, or music may be audible to others depending on your volume level and the amount of noise around you. You can remove your glasses while they are playing media to check how your volume may sound to others.
Volume can be adjusted by:
- Changing volume directly on your phone
- Swiping on the touchpad on the right-side temple of your glasses (forward to turn the volume up, back to turn the volume down)
If you have any other issues or queries regarding the glasses, please don't hesitate to reach out to our Support Team. You can find them on the Meta Quest Help Center on our website and they'll be more than happy to help!
NEVER ARRIVED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It never arrived , they called me to replace the order and then it’s cancelled and I get a refund , after two months . That’s not fair .
No, I would not recommend this to a friendproduct not deliverred
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i want to cancel my order, it is taking long time for delivery
No, I would not recommend this to a friendBrand interest weakends a product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wide possibilities Limited allowed usage Meta holding this product back
No, I would not recommend this to a friendNot worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to obtain answers from any body in store or telephone. Terrible customer service. I hate to even go to Best Buy anymore.
No, I would not recommend this to a friendWrong size delivered
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recieved a wrong size. Larger size was selected and smaller delievred. Now I’m not in the country and unable to exchange as this was a gift for someone.
No, I would not recommend this to a friendRB
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive for the build quality transition lenses are a joke
No, I would not recommend this to a friend