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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 3179 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers love the Wayfarer (Gen 1) glasses with Meta AI for their video quality, overall performance, ease of use, and iconic design. The fit of the glasses is also a plus for many users. However, some customers have expressed concerns about the battery life and connectivity. Additionally, a few users find the glasses a little heavy and are not satisfied with the Meta AI performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 111 Showing 2,201-2,220 of 3,179 reviews
  • Rated 5 out of 5 stars

    No regrets! Social Media powermachine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these glasses. The standard size is just about right. The view quality is exceptional, although sometimes the colors can be overblown and overexposed. It looks good, feels good, and the AI features is improving a lot. The audio quality can use a little improvement, but at this point it is good enough. If you will use this to take a lot of photos and videos, you may need to charge it in the case, from time to time. When I don't need it, like when I am eating or driving, I usually just leave it on the case. The transition lense is perfect for me as well, although others might want it to be a little bit darker. All in all, it is an amazing product to have, and I really enjoy it a lot.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hey I wish I had these early on my business is doing very well. Hands free

    I would recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hi there, thank you for the 5-Star review!

      We are happy to hear that your Wayfarers have been helpful with your day to day work in your business.

      We hope you are able to continue to make the most out of them for a long time to come!

      Go and capture some great videos and high quality pictures! RaybanStories

  • Rated 5 out of 5 stars

    Love these!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought these were a gimmick but absolutely love them! AI assistant is great for questions onnthe fly and being able to record moments is priceless

    I would recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hi DavidV,

      Thanks for the five-star review and the positive feedback!

      We are thrilled that you are loving your Ray-Ban Meta glasses and you are finding them very useful to capture priceless moments hands-free and the AI Assistant feature has proved to be great.

      Hear from you again soon! RaybanStories

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent fit I just got a new car stereo with apple play so no need for them, there user friendly and fun to learn all the different things

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Best Buy Employee

    Rated 5 out of 5 stars

    Meta

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    Best Buy Employee
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my meta glasses almost use them everyday they work perfectly

    I would recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hey there Hugdog32!

      Thank you for providing our Ray-Ban Meta Glasses with a 5 star rating! We hope that the product delivers all the expectations you had. The Metaverse is a magical place with many places to explore!

      If you require any assistance or want further information on your device, please contact our Support Team through our website at anytime and we would be more than happy to help!

      We hope you are having a great day!
      RaybanStories

  • Rated 5 out of 5 stars

    Meta Glasses

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good service and prompt delivery. It arrived within days of the order.

    I would recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hi there!

      Thanks for the great review for your new Ray-Ban Meta Wayfarer AI glasses!

      We are thrilled to hear that you got your new glasses quickly, we are sure you will soon have a great time exploring the amazing features packed into those frames! RaybanStories

  • Rated 5 out of 5 stars

    Bre meta

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought these for my son and absolutely love them.

    I would recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hey Breanna!

      Thank you for the wonderful review!

      We hope your son continues to enjoy the Metaverse experience ahead. RaybanStories

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Meta-Ray bans history in the making

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My glasses were everything I expected and more. The customer service was incredible as well there. I would recommend everyone to purchase a pair of Meta Ray Ban glasses. Overall satisfied!

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Meta glasses review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Worth it for the video capturing quality

    I would recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hello Aesthtx,

      Thank you so much for taking the time to share your review and feedback about your Ray-Ban glasses! We're thrilled to hear that you're enjoying them and we really hope you can make lots of video memories! RaybanStories

  • Rated 5 out of 5 stars

    Best gift ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband was so happy to receive this as a Christmas gift.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good but hopefully they improve the resolution

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyghibg but the resolution is good. Dont get me wring its good but coukd be better

    I would recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hi there,

      Thank you for the five star review. We are so glad that you are finding your new purchase from Meta worthwhile and are enjoying it!

      We understand that you are having some issues with your VR resolution. We appreciate you bringing this to our attention.

      Please reach out to us at Meta Store Support, so that we can look into this issue closely and help you get sorted!

      Chat soon!



      RaybanStories

  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Ken

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them…awesome glasses…yes i would buy them again

    I would recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hi there, KenK!

      We're delighted to hear that you loved our Ray-ban Meta glasses. We truly appreciate your honest feedback especially, on recommending our Wayfarer glasses.

      Once again, thank you for taking the time to give us a five-star review!

      All you need to do is say, 'Hey, Meta!' and let the magic unfold! RaybanStories

  • Rated 5 out of 5 stars

    Great gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item! Bought for my husband and he loves them!

    I would recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hi DevinP

      Thank you for the five star review! Sounds like a fantastic gift, it's great to hear your husband loves his glasses! RaybanStories

  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Teenage absolutely loves them! Prefers sound to AirPods.

    I would recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hello Laurie, thank you for your kind review!

      We are so happy that your teen loves their new Meta Ray-Ban glasses! Discreet speakers let them enjoy rich audio quality, music and calls without losing the ambient sounds of your surroundings, so they can always be aware of what is going on around them!

      RaybanStories

  • Rated 5 out of 5 stars

    Perfect for low vision

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got the Meta ray ban glasses for a very specific use. My husband has macular degeneration and very limited vision. These have been wonderful for letting him be a little more independent.

    I would recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hi ElenaL,

      Thanks for taking the time to leave a 5 star review. We really appreciate it.

      We're sorry to hear about your husband's condition. However, we're overjoyed to hear that the Ray-Ban Meta glasses has given him some of his independence back.

      There's so much that can be done with the glasses and we're delighted that they can allow you and your husband the opportunity to capture and record precious memories whilst enjoying being in the moment.

      We wanted to draw your attention to the "Be My Eyes" feature. This is where those who have limited vision can connect to a network of volunteers who can help them with everyday tasks such as identifying or locating objects. This is something which may be particularly useful for your husband.

      For more information regarding this, feel free to head over to our website. We have a public article called "How to call a volunteer using Be My Eyes on AI glasses" which gives a step by step guide on how to connect Be My Eyes to the Meta AI app as well as how to start and end a call. Alternatively, please don't hesitate to reach out to our wonderful Customer Support team where one of our lovely colleagues would be more than happy to answer any questions you may have regarding this.

      We wish you and your husband all the best!






      RaybanStories

  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Fun lifestyle innovation!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just received these today and they are fantastic for walking, the person on the other end had no idea I was even outside! The video quality is amazing too....no need to even take your phone out of your pocket.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Blessings

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beat buy #1 custom services always go To shop with Best Buy

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    I wish I could return it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn’t always work the way it should. Majority of the time it will not hook up to the phone once you open it up and put it on your face. The Meta app can’t even hold a conversation or communicate with the app even though it says you can

    No, I would not recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hello SeanS!

      Thank you for your feedback!

      We can see that you are having some issues with your app and glasses. We would suggest you to contact Meta Store Support. We will be happy to help you.

      RaybanStories

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Meta glasses

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome glasses fun and easy to use set up on phone no problems

    I would recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hi John! Thanks for the excellent 5 star review. We're so glad to hear that you've been enjoying the glasses and have had a seamless experience with the setup process! RaybanStories

  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. The product was in perfect condition! I loved it and I recommend buying it at Best Buy

    I would recommend this to a friend