Customer Ratings & Reviews
- Model:
- 601/7150
- SKU:
- 6560291
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers love the Wayfarer (Gen 1) glasses with Meta AI for their video quality, overall performance, ease of use, and iconic design. The fit of the glasses is also a plus for many users. However, some customers have expressed concerns about the battery life and connectivity. Additionally, a few users find the glasses a little heavy and are not satisfied with the Meta AI performance.
This summary was generated by AI based on customer reviews.
Warranty service sucks, they won't stand behind it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good until the arm just separates from normal usage and you send it for warranty and they tell you it's not covered and it should be as it is within the time frame, then they try to sell you another pair and you have spent hundreds of dollars additional for prescription transitions lens. I was an advocate for the device showing all my friends and colleagues but not anymore, these are more than sunglasses and the company treats them as just some sun glasses. Not cool.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hi DaveH
We hate to hear instances of customer dissatisfaction with our warranty service, and thus, would like to know more about this.
Please contact us at Meta Store support here: https://www.meta.com/help/support/ to help us understand and assist you with your issue.
Be careful
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 6 months. The worst part was that I wanted the same ones because I had gotten the prescription lenses, and then they tell me that they don’t have them anymore, and another worst part was that I paid extra for the protection
No, I would not recommend this to a friendNot quite there yet
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only 1 minute record and overheating...good but not great
I would recommend this to a friend- Cons mentioned:Battery life, Connectivity
A lot of issues with this
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A lot of issues from connectivity to battery life. I would like to wait for the upgrade.
No, I would not recommend this to a friend ar would be nice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.awsome glasses just wish they had ar functionality
I would recommend this to a friendCool but not functional
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very cool concept but unfortunately if you have a lot of hair on your head the mic gets covered and you can’t talk to them.
No, I would not recommend this to a friendMusic feature
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot listen to music while recording- the intention behind the product is to use them while being active. Who doesn’t listen to music while doing a workout. Fix this feature
No, I would not recommend this to a friendRay Ban Meta
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works pretty good, audio could be a little better.
I would recommend this to a friendNot happy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible service I was told they had a certain product left work to get them got there was not there then I was sent to another store and was told they didn’t have the product there either so they were gonna leave me empty handed with no glasses. I ended up getting the Oakley metas I love them.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Meta glasses
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The glasses honestly were cool at first but they do not stay connected to the phone and only work once in a while.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hi there Danielle,
Thanks for leaving your feedback, we would love to lend a hand to troubleshoot this with you.
So please come have a chat with us over at the Meta AI Glasses Help Center, our team is always available and more than willing to help!
Disaster
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible! I don't know what to do with them. I tried selling them at ebay. I got a return. Best is offering $90 only.
No, I would not recommend this to a friend- Cons mentioned:Battery life
broken meta ray bans after 1 year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On the one year mark, they stopped working... to the day ! I have one year to return them and on the one year mark, the battery on the glasses stopped working, the case wouldnt connect or reset, and the glasses are now a brick.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hi there,
We understand that you're having a frustrating experience due to the problem, and we're keen to see what we can do to help.
We understand you've tried to reset your glasses, however, we recommend getting in touch with our team at the 'Meta Help-Centre,' and we can certainly look into this further.
2 Glasses 2 issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 2 glasses. One of them was defected with the frame and they change it the replaced one working with my phone and not working with my wife phone. It is very strange
No, I would not recommend this to a friendOverrated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No a fan of having to download an app for the product to work
No, I would not recommend this to a friendWait for the next version....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes for the Meta AI Ray-Ban sunglasses, but unfortunately, my experience has been quite frustrating. The software is very buggy and crashes frequently, making it hard to rely on the device. One of the biggest annoyances is the voice dictation feature—it doesn’t stop when I want it to, causing constant interruptions and confusion. Overall, the device feels unfinished and needs a lot of improvement before it can be considered user-friendly or dependable.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hello Jasonv,
Thank you for your review and feedback. We understand that your experience with the glasses hasn't been ideal so far. We'd love the opportunity to speak with you and explore how we can improve your experience. Please feel free to contact our Support Team via our website.
Happy customer... Pi
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love shopping with best buy. They have amazing service
I would recommend this to a friendMicrophone barely picks up your voice
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are pretty cool, but the phone call feature nobody on the other end of the call can hear me, also it barely responds to “Hey Meta” you have to keep repeating yourself or almost yell for it to respond! I don’t like that at all, also they scratch easily.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hi there, David! Thanks for reaching out and providing your feedback. We really appreciate it.
There are a few steps we recommend taking in order to hopefully resolve this for you:
- Make sure you are on the latest software and app version (App version needs to be 143 or above)
- Check if the glasses are up to date by navigating to Settings > "Device Name" > Updates
Turn the Microphone Adjustment Toggle to "On"
- Open the Meta View App and navigate to Settings > "Device Name" > Microphone Troubleshooting
- Retest the microphone to see if the issue is fixed
Note: Toggling the Microphone Adjustment Toggle mid-call creates issues with audio quality. You can turn the toggle on and keep it on permanently if it resolves the issue.
If this issue still persists, we highly recommend reaching out to our Support Team so they can work with you more directly and request a few more details to help resolve the microphone issue on your glasses. You can find them on the Meta Quest Help Center on our website and they'll be more than happy to help!
- Cons mentioned:Connectivity
Don’t work do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They don’t work at all will not stay connected I will never recommend these to anyone
No, I would not recommend this to a friend Microphone died in the first 30 days!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the concept of just saying “hey Meta, take a picture”. But the microphone stopped functioning within the first 30 days of use. Went through all the troubleshooting steps including a factory reset and it still doesn’t work. I can still take pictures but not using the “hey Meta” function. The glasses only have one camera versus 3 for example on your iPhone so the focal length is not as good which means when you take a photo and then try to zoom in it doesn’t have the same quality as your phone’s camera. Overall nice concept but the quality is not good considering the price you pay for these. I would not recommend.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hi Robert,
We want to do what we can to make your experience with our glasses better.
Please contact our support directly and we can see what we can do to come to a good resolution with you!
Glasses
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They broke in 7 days , the seal from kne of the arms I bought it before my 2 month trip and was able to use it only 7 days
I would recommend this to a friendBrand response from Meta Store Support
Posted .Hello AndreaA,
Thank you so much for sharing your feedback, we truly appreciate it. We're really sorry to hear that your experience with the glasses was limited to just 7 days, especially when you were counting on them for your two-month trip. That’s definitely not the kind of experience we aim to provide, and we understand how disappointing that must feel.
We’d love the opportunity to talk this through and explore how we can make things right. Please feel free to reach out to our Support Team via our website, they’re here to help and would be more than happy to look into this with you.