Customer Ratings & Reviews

Hi there!

We are thrilled to hear that our partners over at Best Buy were able to give you great customer service!

Thank you for taking the time to leave a review for your new Ray-Ban Meta Wayfarer AI glasses!

We are sure you will have a great time exploring the amazing features packed into those slick looking frames!

Hi there,

Thank you for taking the time to provide your feedback. We want all of our users to have the best experience possible, therefore, we're constantly looking to improve our products.

It would appear you have a few concerns regarding your Ray-Ban Meta glasses. Not to worry though, we'd be more than happy to address these for you.

As the Ray-Ban Meta glasses are constantly using various features such as Bluetooth connection, Meta AI and video recording, it is expected that it will cause your phone battery to drain fast.

We completely understand you're keen to record all of the precious moments, however, 3 minutes is the maximum standard video capture time. Not to worry though, if you'd like to do continuous recording, you can do so by livestreaming to Facebook or Instagram for a longer duration.

All content from the smart glasses are stored locally in the Meta AI app. There is no cloud storage for the Ray-Ban Meta glasses. Because of this, we would recommend saving all of your favorite photos and videos onto your phone's camera roll or your preferred cloud storage provider.

When faced with charging issues, we'd recommended leaving the glasses inside the case and charging for 30 minutes. After this, slide the power switch towards the lens in the 'on' position. The LED should blink white. If the glasses are not turning on, please put them back into the case and try a different outlet, cable or charger. If, after this, you are still experiencing issues, please don't hesitate to contact our wonderful Customer Support team so that one of our lovely colleagues can look into possible replacement options. They can be contacted via our website.

When using live translation on the Ray-Ban Meta glasses, it will allow you to understand speech or listen to audio in French, Italian, Spanish or English.

We hope this provides some clarity.

Feel free to reach out if you have any other queries or concerns. Our agents are available 24/7!

Hi there, thanks for taking the time to leave a 5 star review. We really appreciate it.

We're delighted to hear that you're enjoying your Ray-Ban Meta glasses and all of the fantastic features that they have to offer.

With a 12 megapixel camera and custom 5 microphone array, you can capture those precious memories whilst still being in the moment!

Hi there Melody,

Thank you so much for taking the time to leave a review on the Ray-Ban Meta Wayfarer glasses. We're over the moon to hear that you love them and we cannot wait to see what special memories you capture with them.

Wishing you a continued great time with your new glasses!

Hi JeanG

Thank you for the five star review!

Ardash

Hey LisaB,

Thanks for the feedback. We're glad to hear you love your glasses. We're always looking for ways to improve our designs, though, so your input is helpful! Have a great day

Hi there Jay!

Thanks for the amazing review on your new Ray-Ban Wayfarer AI glasses!

We are thrilled to hear that you are loving your new glasses and you have found them comfortable and easy to use!

We hope you continue to get some great use out of them and capture some amazing moments!

Hi CedricK,

We really appreciate you taking the time to provide a 5 star review.

We completely understand that you're patiently waiting to get using your new Ray-Ban Meta smart glasses. We would be too!

There's so much you can do with them; from hands free communication to content creation, the possibilities are endless!

Please don't hesitate to reach out to our wonderful Customer Support team if you have any questions or queries. One of our lovely colleagues would be more than happy to assist you.

Hope you have a lovely day!