Customer Ratings & Reviews

Hi Katherine,

Thank you for sharing! Your feedback is greatly appreciated, we're happy to hear your son loves our product and we hope to maintain his positive experience.

Have a wonderful day!

Hi PeggyG,

Thank you very much for your review. We are happy to hear you are enjoying your new Ray-Ban Meta smart glassed.

See you in AR!

Hey there!

Thanks for your great review. We hope your grandson can continue to enjoy his new Meta AI Glasses. We appreciate your support and hope you have a lovely rest of your day!

Hi Roman,

Thank you for the 5-star review.

We are glad that you are getting some great snaps and we're sure you are looking extra cool while you do it in your Meta Ray-bans!

Hi there, Tiffany! Thanks for reaching out and providing the great review. We really appreciate the feedback and are so glad to hear that your husband has been enjoying the glasses.

We hope you have a great trip with the ability to capture all those great moments effortlessly through the glasses!

Hi there Tobi,

Thanks for leaving us a fantastic 5-Star review, we are glad you were able to find your pair of Wayfarers!

We are sure you will fall in love with your new glasses and their fantastic features, with the ability to take pictures and videos with the fantastic 3K UHD camera hands free, the discreet speakers for listening to music and the ability to interact with Meta AI all while looking slick with that classic Ray-Ban look.

We are sure your Wayfarers will become a part of your day to day life!

Hi Daniela!

Thank you so much for taking the time to leave a review!

We're so glad to hear that the person you gifted these new Ray-Ban Meta Wayfarers to has been loving them and we really appreciate your reccomendation!

We hope that you'll consider picking up a pair for yourself so you can view the world through a whole new lens!

Hello Kerry,

Thank you very much for your five stars review, we are very glad that your son is enjoying using his new Meta Ray Ban glasses.

See you in the Metaverse!

Hey there Ryan,

We're glad to hear that you've been enjoying your Ray-Ban Meta glasses so far, and it's great that our Assistant has been a great companion on your trips!

We're wishing you lots of fun ahead!

Hi there,

Thank you for taking the time to provide your feedback. We want all of our users to have the best experience possible, therefore, we're constantly looking to improve our products.

It would appear you have a few concerns regarding your Ray-Ban Meta glasses. Not to worry though, we'd be more than happy to address these for you.

As the Ray-Ban Meta glasses are constantly using various features such as Bluetooth connection, Meta AI and video recording, it is expected that it will cause your phone battery to drain fast.

We completely understand you're keen to record all of the precious moments, however, 3 minutes is the maximum standard video capture time. Not to worry though, if you'd like to do continuous recording, you can do so by livestreaming to Facebook or Instagram for a longer duration.

All content from the smart glasses are stored locally in the Meta AI app. There is no cloud storage for the Ray-Ban Meta glasses. Because of this, we would recommend saving all of your favorite photos and videos onto your phone's camera roll or your preferred cloud storage provider.

When faced with charging issues, we'd recommended leaving the glasses inside the case and charging for 30 minutes. After this, slide the power switch towards the lens in the 'on' position. The LED should blink white. If the glasses are not turning on, please put them back into the case and try a different outlet, cable or charger. If, after this, you are still experiencing issues, please don't hesitate to contact our wonderful Customer Support team so that one of our lovely colleagues can look into possible replacement options. They can be contacted via our website.

When using live translation on the Ray-Ban Meta glasses, it will allow you to understand speech or listen to audio in French, Italian, Spanish or English.

We hope this provides some clarity.

Feel free to reach out if you have any other queries or concerns. Our agents are available 24/7!

Hi AngelB

Thank you for the five star review! We're very glad to hear your mom enjoyed her pair of Ray-Ban Meta glasses, and glad to hear you enjoyed them also!

We hope you both can continue to have amazing experiences with the glasses and wish you both a fantastic day ahead.

Thanks again for the great review!

Hi Leeb, thanks for taking the time to leave a 5 star review. We really appreciate it.

We're glad to hear that you're enjoying your Ray-Ban Meta glasses and all of the fantastic features that they have to offer!

Hi there!

Thanks for the amazing review for your new Ray-Ban Meta Wayfarer AI glasses!

We are thrilled to hear that you have been getting good use out of the fantastic features packed into those slick frames!

Hi VincenzoB!

We're delighted to come across your honest review! We genuinely appreciate for those kind words about our Ray-Ban Meta Wayfarer.

Please remember, if you've any issues related to Meta products and services, we've got your back. All you need to do is, share your concern on Meta help Centre so that one of our support agents, who are available 24/7 will get back to you at the earliest.

Once again, we truly appreciate for your gesture. We'd love to hear more from you next time.

Hi Henesv

Thank you so much for the wonderful review! We're delighted that your wife loves her Ray-Ban glasses as much as we do. They have so many incredible features that make life easier, and with just one click, you can capture the best memories to cherish forever.