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Customer reviews

Rating 4.7 out of 5 stars with 3113 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers love the Wayfarer (Gen 1) glasses with Meta AI for their video quality, overall performance, ease of use, and iconic design. The fit of the glasses is also a plus for many users. However, some customers have expressed concerns about the battery life and connectivity. Additionally, a few users find the glasses a little heavy and are not satisfied with the Meta AI performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 147 Showing 2,921-2,940 of 3,110 reviews
  • Pros mentioned:
    Overall performance

    Rated 2 out of 5 stars

    Very bad be careful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is stuck with blinking lights no connection to mobile phone lost all my photos and videos from las vegas trip Quality is good but you never know when it’s gonna break on you

    No, I would not recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hey Chetan!

      We appreciate your feedback regarding this matter. We also would love to check this out with you so don't hesitate to contact our amazing Support Team here - https://store.facebook.com/help/support/!

      See you in VR! RaybanStories

  • Rated 2 out of 5 stars

    Disappointed!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very disappointed presently because the volume is horrible on the glasses and no one can hear me clearly on phone calls, everyone says I sound so muffled, I literally have to call them back with another bluetooth device or put my call on speaker on my phone. This defeats the whole purpose of not having to use glasses and a separate bluetooth device. These glasses are too expensive for this lack of quality.

    No, I would not recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hey there!

      Thank you enough for taking the time to leave us a review for your new Meta Ray-Bans, we understand that you've had a frustrating experience, but your feedback is incredibly helpful, and we appreciate it a lot.

      We're glad to have you as part of the Metaverse, and we hope you enjoy the other innovative features we have as part of our glasses. RaybanStories

  • Rated 3 out of 5 stars

    Not the great thing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very limited on options is like cell on your eyes..

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice glasses

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a gift for my history but I do live theme they look nice

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not happy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible service I was told they had a certain product left work to get them got there was not there then I was sent to another store and was told they didn’t have the product there either so they were gonna leave me empty handed with no glasses. I ended up getting the Oakley metas I love them.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Meta ai

    Rated 1 out of 5 stars

    Waste of money

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im sure these would be great if they work. They've disconnected during calls, meta AI doesn't work all the time and the sound isn't always loud. Ive has to reset these glasses 4 times so far and haven't even had them a month yet.

    No, I would not recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hey Curtis,

      Thank you for bringing this to our attention! This is definitely not the experience we would like you to have, and we would love to look into this for you.

      We encourage you to reach out to our brilliant support team via our website, or our community forums, who will be able to assist you further!

      We hope to hear from you soon. RaybanStories

  • Rated 2 out of 5 stars

    Warranty service sucks, they won't stand behind it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good until the arm just separates from normal usage and you send it for warranty and they tell you it's not covered and it should be as it is within the time frame, then they try to sell you another pair and you have spent hundreds of dollars additional for prescription transitions lens. I was an advocate for the device showing all my friends and colleagues but not anymore, these are more than sunglasses and the company treats them as just some sun glasses. Not cool.

    No, I would not recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hi DaveH

      We hate to hear instances of customer dissatisfaction with our warranty service, and thus, would like to know more about this.

      Please contact us at Meta Store support here: https://www.meta.com/help/support/ to help us understand and assist you with your issue.
      RaybanStories

  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Meta glasses

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The glasses honestly were cool at first but they do not stay connected to the phone and only work once in a while.

    No, I would not recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hi there Danielle,

      Thanks for leaving your feedback, we would love to lend a hand to troubleshoot this with you.

      So please come have a chat with us over at the Meta AI Glasses Help Center, our team is always available and more than willing to help! RaybanStories

  • Rated 2 out of 5 stars

    Overrated

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No a fan of having to download an app for the product to work

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Not quite there yet

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only 1 minute record and overheating...good but not great

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Cool but not functional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very cool concept but unfortunately if you have a lot of hair on your head the mic gets covered and you can’t talk to them.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life, Connectivity

    Rated 1 out of 5 stars

    A lot of issues with this

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A lot of issues from connectivity to battery life. I would like to wait for the upgrade.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Be careful

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working after 6 months. The worst part was that I wanted the same ones because I had gotten the prescription lenses, and then they tell me that they don’t have them anymore, and another worst part was that I paid extra for the protection

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    ar would be nice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awsome glasses just wish they had ar functionality

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    broken meta ray bans after 1 year

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On the one year mark, they stopped working... to the day ! I have one year to return them and on the one year mark, the battery on the glasses stopped working, the case wouldnt connect or reset, and the glasses are now a brick.

    No, I would not recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hi there,

      We understand that you're having a frustrating experience due to the problem, and we're keen to see what we can do to help.

      We understand you've tried to reset your glasses, however, we recommend getting in touch with our team at the 'Meta Help-Centre,' and we can certainly look into this further. RaybanStories

  • Rated 4 out of 5 stars

    Ray Ban Meta

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works pretty good, audio could be a little better.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Music feature

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot listen to music while recording- the intention behind the product is to use them while being active. Who doesn’t listen to music while doing a workout. Fix this feature

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wait for the next version....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had high hopes for the Meta AI Ray-Ban sunglasses, but unfortunately, my experience has been quite frustrating. The software is very buggy and crashes frequently, making it hard to rely on the device. One of the biggest annoyances is the voice dictation feature—it doesn’t stop when I want it to, causing constant interruptions and confusion. Overall, the device feels unfinished and needs a lot of improvement before it can be considered user-friendly or dependable.

    No, I would not recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hello Jasonv,

      Thank you for your review and feedback. We understand that your experience with the glasses hasn't been ideal so far. We'd love the opportunity to speak with you and explore how we can improve your experience. Please feel free to contact our Support Team via our website. RaybanStories

  • Rated 3 out of 5 stars

    2 Glasses 2 issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 2 glasses. One of them was defected with the frame and they change it the replaced one working with my phone and not working with my wife phone. It is very strange

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Don’t work do not buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They don’t work at all will not stay connected I will never recommend these to anyone

    No, I would not recommend this to a friend