Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 3113 reviews
(3,113 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers love the Wayfarer (Gen 1) glasses with Meta AI for their video quality, overall performance, ease of use, and iconic design. The fit of the glasses is also a plus for many users. However, some customers have expressed concerns about the battery life and connectivity. Additionally, a few users find the glasses a little heavy and are not satisfied with the Meta AI performance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Rated 2 out of 5 stars
Very bad be careful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is stuck with blinking lights no connection to mobile phone lost all my photos and videos from las vegas trip Quality is good but you never know when it’s gonna break on you
This review is from Ray-Ban Meta - Wayfarer (Gen 1) glasses with Meta AI, Audio, Photo, Video Compatibility - Clear to Green Transitions Lenses - Matte Black
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hey Chetan!
We appreciate your feedback regarding this matter. We also would love to check this out with you so don't hesitate to contact our amazing Support Team here - https://store.facebook.com/help/support/!
See you in VR!
Rated 2 out of 5 stars
Disappointed!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very disappointed presently because the volume is horrible on the glasses and no one can hear me clearly on phone calls, everyone says I sound so muffled, I literally have to call them back with another bluetooth device or put my call on speaker on my phone. This defeats the whole purpose of not having to use glasses and a separate bluetooth device. These glasses are too expensive for this lack of quality.
This review is from Ray-Ban Meta - Wayfarer — Polarized Gradient Graphite Lenses — 12 MP camera — Open Ear Speakers — Meta AI - Matte Black
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hey there!
Thank you enough for taking the time to leave us a review for your new Meta Ray-Bans, we understand that you've had a frustrating experience, but your feedback is incredibly helpful, and we appreciate it a lot.
We're glad to have you as part of the Metaverse, and we hope you enjoy the other innovative features we have as part of our glasses.
Rated 3 out of 5 stars
Not the great thing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very limited on options is like cell on your eyes..
This review is from Ray-Ban Meta - Wayfarer (Gen 1) glasses with Meta AI, Audio, Photo, Video Compatibility - Clear to Green Transitions Lenses - Matte Black
No, I would not recommend this to a friendRated 4 out of 5 stars
Nice glasses
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a gift for my history but I do live theme they look nice
This review is from Ray-Ban Meta - Wayfarer — Green Lenses — Capture photos & video — Listen to music — Ask Meta AI for answers - Shiny Black
I would recommend this to a friendRated 1 out of 5 stars
Not happy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible service I was told they had a certain product left work to get them got there was not there then I was sent to another store and was told they didn’t have the product there either so they were gonna leave me empty handed with no glasses. I ended up getting the Oakley metas I love them.
This review is from Ray-Ban Meta - Ray-Ban Meta, Wayfarer — Clear Lenses — 12 MP camera — Open Ear Speakers — Meta AI — 32GB storage - Shiny Black
No, I would not recommend this to a friend- Cons mentioned:Meta ai
Rated 1 out of 5 stars
Waste of money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im sure these would be great if they work. They've disconnected during calls, meta AI doesn't work all the time and the sound isn't always loud. Ive has to reset these glasses 4 times so far and haven't even had them a month yet.
This review is from Ray-Ban Meta - Wayfarer — Polarized Gradient Graphite Lenses — 12 MP camera — Open Ear Speakers — Meta AI - Matte Black
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hey Curtis,
Thank you for bringing this to our attention! This is definitely not the experience we would like you to have, and we would love to look into this for you.
We encourage you to reach out to our brilliant support team via our website, or our community forums, who will be able to assist you further!
We hope to hear from you soon.
Rated 2 out of 5 stars
Warranty service sucks, they won't stand behind it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good until the arm just separates from normal usage and you send it for warranty and they tell you it's not covered and it should be as it is within the time frame, then they try to sell you another pair and you have spent hundreds of dollars additional for prescription transitions lens. I was an advocate for the device showing all my friends and colleagues but not anymore, these are more than sunglasses and the company treats them as just some sun glasses. Not cool.
This review is from Ray-Ban Meta - Wayfarer — Green Lenses — Capture photos & video — Listen to music — Ask Meta AI for answers - Shiny Black
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hi DaveH
We hate to hear instances of customer dissatisfaction with our warranty service, and thus, would like to know more about this.
Please contact us at Meta Store support here: https://www.meta.com/help/support/ to help us understand and assist you with your issue.
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Meta glasses
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The glasses honestly were cool at first but they do not stay connected to the phone and only work once in a while.
This review is from Ray-Ban Meta - Ray-Ban Meta, Wayfarer — Clear Lenses — 12 MP camera — Open Ear Speakers — Meta AI — 32GB storage - Shiny Black
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hi there Danielle,
Thanks for leaving your feedback, we would love to lend a hand to troubleshoot this with you.
So please come have a chat with us over at the Meta AI Glasses Help Center, our team is always available and more than willing to help!
Rated 2 out of 5 stars
Overrated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No a fan of having to download an app for the product to work
This review is from Ray-Ban Meta - Ray-Ban Meta, Wayfarer — Clear Lenses — 12 MP camera — Open Ear Speakers — Meta AI — 32GB storage - Shiny Black
No, I would not recommend this to a friendRated 4 out of 5 stars
Not quite there yet
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only 1 minute record and overheating...good but not great
This review is from Ray-Ban Meta - Wayfarer (Gen 1) glasses with Meta AI, Audio, Photo, Video Compatibility - Clear to Green Transitions Lenses - Matte Black
I would recommend this to a friendRated 3 out of 5 stars
Cool but not functional
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very cool concept but unfortunately if you have a lot of hair on your head the mic gets covered and you can’t talk to them.
This review is from Ray-Ban Meta - Wayfarer (Gen 1) glasses with Meta AI, Audio, Photo, Video Compatibility - Clear to Green Transitions Lenses - Matte Black
No, I would not recommend this to a friend- Cons mentioned:Battery life, Connectivity
Rated 1 out of 5 stars
A lot of issues with this
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A lot of issues from connectivity to battery life. I would like to wait for the upgrade.
This review is from Ray-Ban Meta - Wayfarer (Gen 1) glasses with Meta AI, Audio, Photo, Video Compatibility - Clear to Green Transitions Lenses - Matte Black
No, I would not recommend this to a friend Rated 1 out of 5 stars
Be careful
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 6 months. The worst part was that I wanted the same ones because I had gotten the prescription lenses, and then they tell me that they don’t have them anymore, and another worst part was that I paid extra for the protection
No, I would not recommend this to a friendRated 4 out of 5 stars
ar would be nice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.awsome glasses just wish they had ar functionality
This review is from Ray-Ban Meta - Wayfarer — Green Lenses — Capture photos & video — Listen to music — Ask Meta AI for answers - Shiny Black
I would recommend this to a friend- Cons mentioned:Battery life
Rated 1 out of 5 stars
broken meta ray bans after 1 year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On the one year mark, they stopped working... to the day ! I have one year to return them and on the one year mark, the battery on the glasses stopped working, the case wouldnt connect or reset, and the glasses are now a brick.
This review is from Ray-Ban Meta - Wayfarer — Green Lenses — Capture photos & video — Listen to music — Ask Meta AI for answers - Shiny Black
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hi there,
We understand that you're having a frustrating experience due to the problem, and we're keen to see what we can do to help.
We understand you've tried to reset your glasses, however, we recommend getting in touch with our team at the 'Meta Help-Centre,' and we can certainly look into this further.
Rated 4 out of 5 stars
Ray Ban Meta
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works pretty good, audio could be a little better.
This review is from Ray-Ban Meta - Wayfarer — Polarized Gradient Graphite Lenses — 12 MP camera — Open Ear Speakers — Meta AI - Matte Black
I would recommend this to a friendRated 1 out of 5 stars
Music feature
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot listen to music while recording- the intention behind the product is to use them while being active. Who doesn’t listen to music while doing a workout. Fix this feature
This review is from Ray-Ban Meta - Ray-Ban Meta, Wayfarer — Clear Lenses — 12 MP camera — Open Ear Speakers — Meta AI — 32GB storage - Shiny Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Wait for the next version....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes for the Meta AI Ray-Ban sunglasses, but unfortunately, my experience has been quite frustrating. The software is very buggy and crashes frequently, making it hard to rely on the device. One of the biggest annoyances is the voice dictation feature—it doesn’t stop when I want it to, causing constant interruptions and confusion. Overall, the device feels unfinished and needs a lot of improvement before it can be considered user-friendly or dependable.
This review is from Ray-Ban Meta - Wayfarer (Gen 1) glasses with Meta AI, Audio, Photo, Video Compatibility - Clear to Green Transitions Lenses - Matte Black
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hello Jasonv,
Thank you for your review and feedback. We understand that your experience with the glasses hasn't been ideal so far. We'd love the opportunity to speak with you and explore how we can improve your experience. Please feel free to contact our Support Team via our website.
Rated 3 out of 5 stars
2 Glasses 2 issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 2 glasses. One of them was defected with the frame and they change it the replaced one working with my phone and not working with my wife phone. It is very strange
This review is from Ray-Ban Meta - Wayfarer — Polarized Gradient Graphite Lenses — 12 MP camera — Open Ear Speakers — Meta AI - Matte Black
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Don’t work do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They don’t work at all will not stay connected I will never recommend these to anyone
This review is from Ray-Ban Meta - Ray-Ban Meta, Wayfarer — Clear Lenses — 12 MP camera — Open Ear Speakers — Meta AI — 32GB storage - Shiny Black
No, I would not recommend this to a friend




















