Customer Ratings & Reviews

I love shopping with best buy. They have amazing service

They broke in 7 days , the seal from kne of the arms I bought it before my 2 month trip and was able to use it only 7 days

They are pretty cool, but the phone call feature nobody on the other end of the call can hear me, also it barely responds to “Hey Meta” you have to keep repeating yourself or almost yell for it to respond! I don’t like that at all, also they scratch easily.

Love the concept of just saying “hey Meta, take a picture”. But the microphone stopped functioning within the first 30 days of use. Went through all the troubleshooting steps including a factory reset and it still doesn’t work. I can still take pictures but not using the “hey Meta” function. The glasses only have one camera versus 3 for example on your iPhone so the focal length is not as good which means when you take a photo and then try to zoom in it doesn’t have the same quality as your phone’s camera. Overall nice concept but the quality is not good considering the price you pay for these. I would not recommend.

Worked for 3 months of average usage than won't pair Tried everything I could find on YouTube and on message boards But hey I got a pair of Ray-Bans :-(

Went to Best Buy, it’s clear that the employees they hire don’t know anything about the product they sell. I asked the guy if these were the bigger glasses he scanned it and said yes these are the bigger 53mm ones… at the time I didn’t think I had to do research seeing as I watched him scan the barcode and looked them up for me. Well I get home and these these were the RW4006(50mm) I needed the RW4008 (53mm)

To start, i was sold a plan from best buy after being told it would replace the glasses. Glasses were lost or stolen, and now best buy says no replacement. The manager in spartanburg was more than halpy to co.e out qith a huge condescending smile on his face and tell me he could refund the plan but there was nothing he could do. I recently had a pair taken before they were even shipped to me and best buy was all shoulder shrugs and smiles. All that to say, the glasses have no location feature, which is wild. Meta glasses and best buy both suck. Wait for upgrades and find another place to buy them.

The camera failed for recording and photos after one month and half later

Standard size is too tight and large size is loose. Too expensive for the features provided. When I tried to get the prescription glasses from ray ban they were around $700.

I returned these. While I liked them, I thought they were too big for my face.

Pointless but fun if yoy got extra cash to spend its a cute cincepts but if you want to use them as perscription otepare to drop double. Its rhe same cost as a trup to mexic for a week so as nice as it sounds i think its an overates luxury. There a cheap ai apps that do way more than meta ai. Its bery basic for the proce you pay.

The functionality and concept are great! The fact that you cannot wear in the sun for an extended period of time is silly. I can’t believe that the glasses over heat.

Worked great for 2.5 months then began to glitch touch pad stppped working, and wouldn’t respond to my requests.

Customer service in your Geek Squad is horrendous . It has tainted my overall view of Bestbuy. I doubt I will be returning

Cool idea but the quality of pictures isn't great.

Bought to use for travelling, unfortunately it didn't charge after first use and became useless. But due to my membership I was able to return it.

glasses have suddenly died. have tried all possible resets, confirmed it's a hardware issue and just like that they're useless.

It was good. Just wanted the matte black instead of the shine.

I placed an order with joy, and the system arranged the delivery. The courier did not deliver and did not contact me to explain the reason, so he returned the order to the shipper. The system informs that the refund will be received within 10 working days. As of today, it has been more than 15 working days and has not been received yet. I contacted the customer service twice at the weekend, saying that the refund would be made within 72 hours and I was waiting. In addition, I bought it from Ray-Ban's official website again. I received it in three days, and it was still sent from Guangdong, China.

I have had issues since I purchased these glasses and it has only been one month. It’s a hassle to get a service request because you can actually speak with anyone. Everything is via chat or email. Highly disappointed!