Customer Ratings & Reviews

I placed an order with joy, and the system arranged the delivery. The courier did not deliver and did not contact me to explain the reason, so he returned the order to the shipper. The system informs that the refund will be received within 10 working days. As of today, it has been more than 15 working days and has not been received yet. I contacted the customer service twice at the weekend, saying that the refund would be made within 72 hours and I was waiting. In addition, I bought it from Ray-Ban's official website again. I received it in three days, and it was still sent from Guangdong, China.

I have had issues since I purchased these glasses and it has only been one month. It’s a hassle to get a service request because you can actually speak with anyone. Everything is via chat or email. Highly disappointed!

frame broke after 1 month. They wouldn't replace which SUCKS

On average. Good but it stopped work 2 weeks after the purchase

Glasses already don’t work. The battery on the glasses died and won’t charge in case

The battery life was subpar, the speakers were not clear, and the experience was overall disappointing.

Bluetooth connectivity stop working within a week pff purchase.

The glasses stopped working 6 months after purchase and the warranty process it’s a nightmare

Received the wrong glasses not the ones that I wanted still in the process of doing a return

Needs apps on your phone for the cool features but you can listen to music with any app.

Broke the second day I had them, clearly a manufacturing issue, considering the arm, came out out of the frame and did not snap. I was told it was not covered under warranty.

Bought these exactly 31 days ago and they stopped working but since it was 1 day over best buy’s policy they said they couldn’t do anything about it. Very Very Disappointed. Do not buy these from Best buy get them from Rayban Directly.

To small for my head front should be bigger not to happy with these glasses

Product not working. Glasses have bluetooth issues.

Don’t need it was a waste of money here nearly wilk

Still needs a lot to be good, recording time not good battery life to little

I wish these were AR glasses. it would be so much more usefull

They suck i didn't like them it was weird. I hope the display are better

I’ve had a few pairs of Ray Ban’s including the previous Ray-Ban Stories Smart Glasses. The quality has come a long way since the Ray-Ban Stories, which I was not very impressed with. These Meta glasses now have a metal hinge that works smoothly and holds their position. There are no mold parting lines that you can feel or visible. I am happy to say that the quality, look, and feel are now on par with your traditional Ray-Ban glasses. The Meta glasses look nearly identical to your classic Ray-Ban sunglasses aside from the thicker arms, which are needed for electronics, speakers, and batteries. The arms are only slightly thicker, and the glasses are slightly heavier than standard Ray-Bans. Truly amazing considering all that they do with a battery no less. The engineers and designer did a great job on these. In use, it’s liberating to go for a walk listening to music or a podcast while still being aware of the dangerous world around you. I use my ear buds at home and in the yard, but I never like feeling isolated out in public. While the Meta glasses do not have the bass punch and sound quality of my ear buds, they are very good and so much safer. I feel it’s well worth the tradeoff. Unless you have the volume turned up, no one else seems to hear them. You can also take a call with glasses. And it works well. The touch controls respond perfectly. The only time I had a problem was when my hands were very dry on a cold day. Perhaps my skin was too dry to conduct well perhaps. The voice assistant works well and makes their use easy. The microphone always heard my commands without an issue. The camera works well with surprisingly good pictures and videos from such a small lens. The video is limited to 60 seconds unless you live stream. The microphone records all the sound around you and sounds very good on playback. The case is very nice, and the clip holds the glasses in place. The integration of the charger in the case is clever, no careful placement, fiddling or extra thought needed, they just lock in. The case also has its own integrated battery so you can charge the glasses with it on the go about 7 times before you need to plug the USB-C jack into a charger. The button has a color LED to show charge status. However, it is too large to comfortably carry with you in a pocket, you need to have a purse large enough. The batteries last longer the I recall on the last version, good for 4 hours of music with some pics and still going. However, a live video stream really impacts battery life. From the bit I did, I estimate the battery will provide about 45-55 minutes of live streaming on a full charge. More battery life would always be better. But the downside is the extra size and weight for larger batteries. The case provides a quick recharge time. They will fully recharge over a leisurely lunch. I think they found a good balance here with today’s battery technology. The Meta Wayfarers are surprisingly comfortable and light considering all the tech and battery in them. The battery life was decent at 4 hours, and they fully re-charged in a bit over an hour. These are much improved over the last version called ‘Stories’ which felt very beta. But unlike the stories, the meta version looks and feels much more like a polished product. I really like these and would recommend them to anyone interested in these features. These are fascinating gadgets that I find useful and fun to have on walks or sightseeing. I can envision using these on a recorded self-guided tour like, they have at Alcatraz in San Francisco.

Too bulky did not enjoy wearing them in public at all