Customer Ratings & Reviews
- Model:
- 67068350
- SKU:
- 6560295
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers love the Wayfarer (Gen 1) glasses with Meta AI for their video quality, overall performance, ease of use, and iconic design. The fit of the glasses is also a plus for many users. However, some customers have expressed concerns about the battery life and connectivity. Additionally, a few users find the glasses a little heavy and are not satisfied with the Meta AI performance.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Battery life
Poppycock Service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service is horrible, 18 days and they would not cover, or exchange , you have to spend 60 dollars more on a extended warranty through best buy. After the glasses have started burning me and drain battery in second and mics don't work anymore.
No, I would not recommend this to a friend - Cons mentioned:Battery life, Connectivity
A lot of issues with this
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A lot of issues from connectivity to battery life. I would like to wait for the upgrade.
No, I would not recommend this to a friend - Cons mentioned:Connectivity
Rayban Smart Glasses
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely hated them. It is very difficult to navigate the features. The instructions are vague. The music connect would randomly stop connecting. The voice app is weak. I ended up returning them.
No, I would not recommend this to a friend ar would be nice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.awsome glasses just wish they had ar functionality
I would recommend this to a friendBattery life sucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery would last for 2 hours. Everything else was fine but had to return it because of the battery
No, I would not recommend this to a friendRay Ban Meta
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works pretty good, audio could be a little better.
I would recommend this to a friendSkip the gen 1 go to the gen 2.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great at 1st. But then the sound started to cut out and crackle. Ended up returning for the gen2.
No, I would not recommend this to a friendDon't waste your money ! They are poor quality!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved these glasses at first .... but they are cheap quality this is the second pair I bought because the screw fell out of the first pair ... a screw .... don't even think for a moment that Best Buy extra warranty and protection will help ... they won't even replace the screw that holds the arm on it ..... not even if I paid them ..... worthless protection plans at Best Buy ( best butt) so I bought another pair - 6 months later ... screw fell out of these ! Never EVER again!
No, I would not recommend this to a friendNot the great thing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very limited on options is like cell on your eyes..
No, I would not recommend this to a friendCool but not functional
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very cool concept but unfortunately if you have a lot of hair on your head the mic gets covered and you can’t talk to them.
No, I would not recommend this to a friend2 Glasses 2 issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 2 glasses. One of them was defected with the frame and they change it the replaced one working with my phone and not working with my wife phone. It is very strange
No, I would not recommend this to a friend- Cons mentioned:Battery life
broken meta ray bans after 1 year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On the one year mark, they stopped working... to the day ! I have one year to return them and on the one year mark, the battery on the glasses stopped working, the case wouldnt connect or reset, and the glasses are now a brick.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hi there,
We understand that you're having a frustrating experience due to the problem, and we're keen to see what we can do to help.
We understand you've tried to reset your glasses, however, we recommend getting in touch with our team at the 'Meta Help-Centre,' and we can certainly look into this further.
Be careful
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 6 months. The worst part was that I wanted the same ones because I had gotten the prescription lenses, and then they tell me that they don’t have them anymore, and another worst part was that I paid extra for the protection
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Meta glasses
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The glasses honestly were cool at first but they do not stay connected to the phone and only work once in a while.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hi there Danielle,
Thanks for leaving your feedback, we would love to lend a hand to troubleshoot this with you.
So please come have a chat with us over at the Meta AI Glasses Help Center, our team is always available and more than willing to help!
Happy customer... Pi
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love shopping with best buy. They have amazing service
I would recommend this to a friendToo expensive and does not fit properly.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Standard size is too tight and large size is loose. Too expensive for the features provided. When I tried to get the prescription glasses from ray ban they were around $700.
No, I would not recommend this to a friendDon’t recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Glasses are too large, even at the smallest size. Best Buy’s only option is return it and go directly to Ray Ban to purchase.
No, I would not recommend this to a friendMicrophone barely picks up your voice
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are pretty cool, but the phone call feature nobody on the other end of the call can hear me, also it barely responds to “Hey Meta” you have to keep repeating yourself or almost yell for it to respond! I don’t like that at all, also they scratch easily.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hi there, David! Thanks for reaching out and providing your feedback. We really appreciate it.
There are a few steps we recommend taking in order to hopefully resolve this for you:
- Make sure you are on the latest software and app version (App version needs to be 143 or above)
- Check if the glasses are up to date by navigating to Settings > "Device Name" > Updates
Turn the Microphone Adjustment Toggle to "On"
- Open the Meta View App and navigate to Settings > "Device Name" > Microphone Troubleshooting
- Retest the microphone to see if the issue is fixed
Note: Toggling the Microphone Adjustment Toggle mid-call creates issues with audio quality. You can turn the toggle on and keep it on permanently if it resolves the issue.
If this issue still persists, we highly recommend reaching out to our Support Team so they can work with you more directly and request a few more details to help resolve the microphone issue on your glasses. You can find them on the Meta Quest Help Center on our website and they'll be more than happy to help!
Mic Stopped working
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buy new Buy new Buy new Buy new Buy new Buy new Buy new Buy new
No, I would not recommend this to a friendNot happy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible service I was told they had a certain product left work to get them got there was not there then I was sent to another store and was told they didn’t have the product there either so they were gonna leave me empty handed with no glasses. I ended up getting the Oakley metas I love them.
No, I would not recommend this to a friend