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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 3085 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers love the Wayfarer (Gen 1) glasses with Meta AI for their video quality, overall performance, ease of use, and iconic design. The fit of the glasses is also a plus for many users. However, some customers have expressed concerns about the battery life and connectivity. Additionally, a few users find the glasses a little heavy and are not satisfied with the Meta AI performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 3,085 reviews
  • Rated 5 out of 5 stars

    Love love

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new version ,longer battery life and better features.the charging case it’s beautiful just like the originals love love

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Business improver streaming online

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These glasses have been a game changer for my business doing facebook and instagram lives, people can easily see what I am doing without me moving the phone to every angle as before.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ray bans

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great glasses recommend the transition to clear to wear at night

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A glass u should never miss

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am loving it ! U will never regret. Planning to get the regular glass for the normal usage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Meta raybans MZ the man

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There great and awesome works perfect and with accuracy when it comes to answering questions so good i purchase 3 pairs to match when im dressin up

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    “Temple Arm Came Loose After Minimal Use”

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these Ray-Ban glasses from Best Buy just a couple of months ago and wore them only a few times. Unfortunately, the temple arm came loose from the main frame hinge (photo attached). For such a premium brand, I expected much better quality and durability. The warranty process also turned out to be very slow, with Ray-Ban informing me it could take at least 25–30 days for a replacement. That’s a long time to wait when the product has only been used lightly. Overall, I’m very disappointed with the durability and the support timeline. Customers paying a premium deserve both reliable quality and a quicker resolution. While this is clearly a Ray-Ban issue, it would have been much easier if Best Buy allowed warranty claims or exchanges directly in-store for products purchased through them. That would make the whole experience much smoother for customers.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Cool tech

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the way they look and the meta ai makes things you do on your phone hands free!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Limited Support Outside the U.S.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Ray-Ban Meta and unfortunately received it with a defect on the left temple. While Best Buy allows returns within 15 days, I was outside the U.S. at the time and couldn’t send it back in time. When I contacted Best Buy support, I was informed that returns are only accepted within the U.S. or in person at a store, which made it impossible for me to resolve the issue. To make things worse, the Ray-Ban Meta is not yet available in Brazil, which means Meta and Ray-Ban do not offer technical support or warranty coverage here. As a result, I was left with a defective product and no official solution. The device itself may have potential, but customers outside the U.S. should be aware that support and warranty options are extremely limited.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    I love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it definitely worth the money. I love it definitely worth the money.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Haven’t opened or used yet.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks good i guess but came late. I haven’t opened it yet so don’t really know if it works well or not and haven’t seen the physical appearance yet.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Manufacturing quality was not worth the price-- cheap feeling plastic and poorly put together-- perks were not as useful. Overall not worth it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    rayban meta

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    glasses work amazing! definitely recommend getting these.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best glasses

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how I can record hands free without holding anything!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rayban meta glasses

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a phenomenal product.. everything is to the nines.. would highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic, only way ive managed to get a view quite like it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sunglasses are just exceptional and excellent...I love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Meta Ray Bans

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like them more than I thought I would. Go buy a pair.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Fit, Overall performance
    Tech Insider Network Member

    Rated 4 out of 5 stars

    The evolution of sunglasses is here

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ray-Ban Meta Smart Wayfarer Bluetooth Audio Glasses – Matte Black/Polarized Gradient Graphite My Overall Impression Game changing sunglasses with some room for improvement. Fun product to use with lots of features. The evolution of sunglasses is here. What Worked Well *Look – These look just like a normal pair of Ray-Ban sunglasses with a polarized lens. The only thing that stands out to me are the LED and camera circles at the frame corners. *Variety – These sunglasses are offered with different lens colors and frame colors. If you want to get prescription lenses, that is an option as well through an optician’s office. *Fit – I have a narrow face, so I was concerned about how these would fit me. Would they be too big (wide)? The standard size worked really well for me, so I was pleasantly surprised. If you have a wider head, you may consider the Large Wayfarer size. You cannot adjust the frames like a normal pair of glasses. Bending the plastic will likely damage the frame or its internal components. *Charging Case – The sunglasses charge like your earbuds. Charge the carry case, and the case will charge the glass while inside. The case has a USB-C port in the bottom and a stand at the nose-piece that make contact with the glasses. It’s a slick looking case, and the case has a LED light to indicate the charge level. *Picture Quality – The camera is a 12 megapixel, so the pictures look crisp and have a lot of detail. I did notice that even when I was fairly close to an object (3-4 feet), the object still looked further away. You’ll want to be aware of your position in relation to the subject. Video footage is clear and has some stabilization built-in, so you don’t record a Blair Witch movie every time you use them. *Audio Quality – Outstanding. This was the biggest surprise for me. I do not like the feel of earbuds, so the open ear audio was a great alternative. The 5-speaker setup in these glasses is amazing. I think that they sound as good as my expensive earbuds, but they don’t have the awkward uncomfortable feeling. The spatial quality of the recorded video audio is astounding. It sounds exactly like what I hear while recording. Also, I assumed that everyone around me would hear the very adequate volume of my open ear speakers. Somehow that doesn’t happen. You may hear it a little while being in close proximity of the wearer, but it sounds like audio bleed from a headphone, and not a full-on concert. *Manual Controls – The right side arm has controls to pause/start music and adjust the volume. It’s a touch to pause/start. Volume adjustment is a touch and slide of the finger forward or backward to adjust the volume. I have some Sony over-the-ear headphones that use a similar control mechanism. *Voice Control – These sunglasses have their own AI, Hey Meta. You can use the AI to take pictures, take video, ask questions, send messages, and make phone calls. Using “Hey Meta”, you can trigger the voice command of your choice. It does respond to the trigger phrase well. *Charge Capacity – The battery life seems to be really good. Of course, these will last longer with music at lower levels, less video recording or picture taking, and fewer imports, so it’s hard to say what the single charge allowance is. I know that I used these for several days on and off, and the one charge of the case was adequate to make it through. The glasses tell you the battery level when you put them on. *Easy Setup – I had these sunglasses up and running in minutes. There’s a Meta View app to place on your phone, and you’ll connect them through Bluetooth. When you take photos and videos, you have to import them manually in the app. This can be a pain to have to do, but it also extends the battery life to not do it as you go. What Could Have Been Better *Charging Case – Sometimes it’s a little difficult to pull the sunglasses off of the charge stand in the case. Also, it doesn’t come with a USB cord, so you’ll have to provide that on your own. *Photo Lag – The sunglasses will make a sound when you take a photo. You need to remain still until the sound is complete before moving. Otherwise, you get a blurry photo. This makes it harder to take pictures while walking. *No Picture Adjustments – There’s no way to adjust how you take your picture. There’s no zoom or app feature, so you get whatever you actually see in its wide format. *Bass Level – These speakers sound like earbuds, not a ton of base. When you turn the volume up to the highest levels is when this is the most noticeable. It’s kind of expected since these have such tiny speakers. *LED Light – The LED light on the front of the sunglasses pulses when you take a picture. It also pulses the entire time you are videoing. I know that this is for transparency to show others that you are filming or taking a picture, but at the same time it’s pretty noticeable and kind of takes some of the coolness away from the product. There’s also no setting to adjust the outer LED. *AI is Underdeveloped – Hey Meta does not control 3rd party apps, so you have to get your phone out to change the song on Spotify. You can’t ask it to play some James Brown. Just doesn’t work like that. This should be one of the first things that gets upgraded through a firmware update. It’s a substantial miss for me. Also, the questions that Hey Meta can answer are limited. What’s on at the movie theater? I can’t answer that. At one point I asked it a question, and it said that it didn’t have that kind of information loaded after the year 2022. I found that response specific and very odd. Luckily, this is all stuff that can be upgraded if Meta wanted to put in the effort. *Video Recording Length – When I first got these, I wanted to watch and record my daughter’s entire soccer game. What I found out is that the glasses only record in up to one minute segments. Not what I had planned. This is another miss in my opinion. I’m not using these to make a TikTok video. I am trying to catch real life moments without living behind the camera on my phone. This should be upgraded. The glasses will upload a live feed through specific apps, but I am personally not interested in this particular feature. Final Conclusion I am giving the Ray-Ban Meta Smart Wayfarer Bluetooth Audio Glasses 4.5 stars officially. Best Buy’s rating scale won’t do half stars, so I have to bump down to 4. These sunglasses look nice, and are feature packed. It’s exciting to see all of this being worked into a pair of sunglasses. The AI development and video recording length limitation are my biggest complaints. Even with that these are fun to use, and I found them surprisingly cool.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cool eye!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a cool item i bought… i love using it on my live stream

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Meta

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Different color for glass and battery ends in less than half an hour

    I would recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hello there, thank you for your review.

      We can see that you are having some issues with your Meta Ray-Ban glasses. Could you please get in contact with us via our help center online. One of our advisors would be more than happy to help you. RaybanStories