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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 3298 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers love the Wayfarer (Gen 1) glasses with Meta AI for their video quality, overall performance, ease of use, and iconic design. The fit of the glasses is also a plus for many users. However, some customers have expressed concerns about the battery life and connectivity. Additionally, a few users find the glasses a little heavy and are not satisfied with the Meta AI performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 159 Showing 3,161-3,180 of 3,298 reviews
  • Rated 1 out of 5 stars

    Glasses

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received the wrong glasses not the ones that I wanted still in the process of doing a return

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Expensive and seemed gimmicky.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expensive and seemed gimmicky. They claim to stream, but will only record up to 60 secs at a time. Also only allow music okay playback through Spotify. With many more features they could actually be cool, but not as is. I returned them.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Look Good Glasses

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To small for my head front should be bigger not to happy with these glasses

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unfair policy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered it in May 8 and pickuped in May 15 price $379 . Now the prive dropped to $303 . I came to the store for price adjustment but they didn’t make sale price adjustment! ! Their policy is very unfair just 15 days return or price sale adjustment! !

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AI features are pretty gimmicky. The Video and Photo quality is really bad and over-processed. Overall, I just can't recommend these today for the price-point. Feel like a kids toy.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Rayban Meta

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have extra money then grab one of this. Not very useful for me and regret purchasing it!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Mikey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t need it was a waste of money here nearly wilk

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Meta al sucks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They suck i didn't like them it was weird. I hope the display are better

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Sound stop working

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Already have issues with glasses not working. Sound stop working within 1 month.

    No, I would not recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hello,

      Thank you for your feedback, this is not the experience we wish for our users.

      Please reach out to Meta.com/help/support for further assistance regarding your glasses.

      Thank you. RaybanStories

  • Rated 1 out of 5 stars

    Meta rey bans

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too bulky did not enjoy wearing them in public at all

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Audio

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it sucks Audio goes in and out when im talking on the phone.

    No, I would not recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hello Octaneouso,

      Thank you for your review and feedback regarding the audio issues you are experiencing with your Ray-Ban glasses and we would be more than happy to look into this with you to see how we can help resolve this. Please contact our Support Team via our website. RaybanStories

  • Rated 1 out of 5 stars

    Cool until they weren’t

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These glasses broke within a year of using them. Look into how the right side breaks by the button before purchasing these.

    No, I would not recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hi there Braydon907,

      We're really sorry to hear your glasses broke.

      We want all of our users to have the best experience possible with our products, therefore, we'd love to look into this for you.

      Would you mind reaching out to our Customer Support team so that one of our colleagues can investigate this for you? They can be contacted via our website.

      Let's work together to get this sorted! RaybanStories

  • Rated 1 out of 5 stars

    Needs work

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a cool piece of gear. But the only issue is i opened it and it already had scratches on the glass.

    No, I would not recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hey there!

      Thank you for the feedback!

      We'd request you to get in touch with our support team via Meta Store support page so that they could look into any hardware issues and assist you accordingly! RaybanStories

  • Rated 1 out of 5 stars

    Delayed Again

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not let Best Buy's shipping times fool you. I ordered this 7 days ago and was supposed to get today on the 8th but delayed (the 2nd order in a row). I ordered this from Meta on Monday and got on Wednesday but still waiting on Best Buy Order, which I will be returning. Do not fall for Best Buys shipping promising like I have, order from a reputable company.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad support

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The rayban speaker stopped to work after less than 2 months and best buy said I need to ask for support with rayban

    No, I would not recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    A meaningful but practical gift

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were purchased as a gift for my nephew, a dedicated baseball player, and they were exactly what I hoped for. The quality and craftsmanship is excellent, and the message is subtle yet motivating — something an athlete can interpret in their own way. He wears them regularly, both during training and everyday activities, which says a lot. They’re comfortable, durable, and thoughtfully designed. use. He’s tough on his gear and this has held up great. This is a great product and a great gift. Very happy with this purchase and would definitely recommend.

    I would recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hey there Laquanda,

      Just touching base It sounds like your nephew is a real powerhouse on the diamond, and we love that our gear is keeping up with his hustle.

      There’s no better compliment than a dedicated athlete wearing our Wayfarers both in training and off the field.

      Thank you for the high praise on the craftsmanship, That's a real home run. We’ll be sure to share your kind words with the design team!

      Good luck to your nephew this season! RaybanStories

  • Rated 1 out of 5 stars

    The microphone and meta stopped working, again.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microphone tends to stop working. This is my fourth pair. Same issue.

    No, I would not recommend this to a friend
    • Brand response from Meta Store Support
      Posted .

      Hello TERRANCEB,

      Thanks so much for sharing your experience, we’re really sorry to hear this has been such a frustrating journey with your Ray-Ban Meta glasses. Four pairs and the same issue? That’s absolutely not the kind of consistency anyone wants.

      We know how important reliable audio is, especially with smart wearables, and we appreciate you sticking with us despite the setbacks. Your feedback helps us pinpoint recurring issues and push for better performance and durability in future updates.

      If you haven’t already, we’d love to help troubleshoot or explore replacement options. Please reach out to our support team so we can make this right. You deserve a product that works as brilliantly as it looks. RaybanStories

  • Rated 1 out of 5 stars

    Sucks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s not user friendly when it comes down to emptying the pictures from the actual glasses

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The glasses that came were not the glasses I ordered. I ordered the green lenses and I got black lenses.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lights automatically come on in low light settings is really distracting sonce you cant turn them off.

    No, I would not recommend this to a friend