Customer Ratings & Reviews
- Model:
- 899-00598-01
- SKU:
- 6560291
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers love the Wayfarer (Gen 1) glasses with Meta AI for their video quality, overall performance, ease of use, and iconic design. The fit of the glasses is also a plus for many users. However, some customers have expressed concerns about the battery life and connectivity. Additionally, a few users find the glasses a little heavy and are not satisfied with the Meta AI performance.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Meta ai
Waste of money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im sure these would be great if they work. They've disconnected during calls, meta AI doesn't work all the time and the sound isn't always loud. Ive has to reset these glasses 4 times so far and haven't even had them a month yet.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hey Curtis,
Thank you for bringing this to our attention! This is definitely not the experience we would like you to have, and we would love to look into this for you.
We encourage you to reach out to our brilliant support team via our website, or our community forums, who will be able to assist you further!
We hope to hear from you soon.
Disappointed!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very disappointed presently because the volume is horrible on the glasses and no one can hear me clearly on phone calls, everyone says I sound so muffled, I literally have to call them back with another bluetooth device or put my call on speaker on my phone. This defeats the whole purpose of not having to use glasses and a separate bluetooth device. These glasses are too expensive for this lack of quality.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hey there!
Thank you enough for taking the time to leave us a review for your new Meta Ray-Bans, we understand that you've had a frustrating experience, but your feedback is incredibly helpful, and we appreciate it a lot.
We're glad to have you as part of the Metaverse, and we hope you enjoy the other innovative features we have as part of our glasses.
Warranty service sucks, they won't stand behind it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good until the arm just separates from normal usage and you send it for warranty and they tell you it's not covered and it should be as it is within the time frame, then they try to sell you another pair and you have spent hundreds of dollars additional for prescription transitions lens. I was an advocate for the device showing all my friends and colleagues but not anymore, these are more than sunglasses and the company treats them as just some sun glasses. Not cool.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hi DaveH
We hate to hear instances of customer dissatisfaction with our warranty service, and thus, would like to know more about this.
Please contact us at Meta Store support here: https://www.meta.com/help/support/ to help us understand and assist you with your issue.
Not quite there yet
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only 1 minute record and overheating...good but not great
I would recommend this to a friend- Cons mentioned:Battery life
Poppycock Service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service is horrible, 18 days and they would not cover, or exchange , you have to spend 60 dollars more on a extended warranty through best buy. After the glasses have started burning me and drain battery in second and mics don't work anymore.
No, I would not recommend this to a friend Battery life sucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery would last for 2 hours. Everything else was fine but had to return it because of the battery
No, I would not recommend this to a friend- Cons mentioned:Battery life, Connectivity
A lot of issues with this
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A lot of issues from connectivity to battery life. I would like to wait for the upgrade.
No, I would not recommend this to a friend - Cons mentioned:Connectivity
Rayban Smart Glasses
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely hated them. It is very difficult to navigate the features. The instructions are vague. The music connect would randomly stop connecting. The voice app is weak. I ended up returning them.
No, I would not recommend this to a friend ar would be nice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.awsome glasses just wish they had ar functionality
I would recommend this to a friendSkip the gen 1 go to the gen 2.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great at 1st. But then the sound started to cut out and crackle. Ended up returning for the gen2.
No, I would not recommend this to a friendRay Ban Meta
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works pretty good, audio could be a little better.
I would recommend this to a friendDon't waste your money ! They are poor quality!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved these glasses at first .... but they are cheap quality this is the second pair I bought because the screw fell out of the first pair ... a screw .... don't even think for a moment that Best Buy extra warranty and protection will help ... they won't even replace the screw that holds the arm on it ..... not even if I paid them ..... worthless protection plans at Best Buy ( best butt) so I bought another pair - 6 months later ... screw fell out of these ! Never EVER again!
No, I would not recommend this to a friendNot the great thing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very limited on options is like cell on your eyes..
No, I would not recommend this to a friendCool but not functional
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very cool concept but unfortunately if you have a lot of hair on your head the mic gets covered and you can’t talk to them.
No, I would not recommend this to a friend2 Glasses 2 issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 2 glasses. One of them was defected with the frame and they change it the replaced one working with my phone and not working with my wife phone. It is very strange
No, I would not recommend this to a friend- Cons mentioned:Battery life
broken meta ray bans after 1 year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On the one year mark, they stopped working... to the day ! I have one year to return them and on the one year mark, the battery on the glasses stopped working, the case wouldnt connect or reset, and the glasses are now a brick.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hi there,
We understand that you're having a frustrating experience due to the problem, and we're keen to see what we can do to help.
We understand you've tried to reset your glasses, however, we recommend getting in touch with our team at the 'Meta Help-Centre,' and we can certainly look into this further.
Be careful
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 6 months. The worst part was that I wanted the same ones because I had gotten the prescription lenses, and then they tell me that they don’t have them anymore, and another worst part was that I paid extra for the protection
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Meta glasses
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The glasses honestly were cool at first but they do not stay connected to the phone and only work once in a while.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hi there Danielle,
Thanks for leaving your feedback, we would love to lend a hand to troubleshoot this with you.
So please come have a chat with us over at the Meta AI Glasses Help Center, our team is always available and more than willing to help!
Don’t recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Glasses are too large, even at the smallest size. Best Buy’s only option is return it and go directly to Ray Ban to purchase.
No, I would not recommend this to a friendHappy customer... Pi
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love shopping with best buy. They have amazing service
I would recommend this to a friend