Customer Ratings & Reviews
- Model:
- 0RW4012_601/1M50
- SKU:
- 6642594
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers praise the product for its exceptional video quality, reliable overall performance, and long-lasting battery life. Users also appreciate the intuitive design and ease of use, noting that it functions well in various lighting conditions. While the device is highly regarded, some users have expressed minor concerns regarding the lens tint, physical sizing options, and the stability of the AI features. Overall, the product is well-received for its core functionality and classic aesthetic.
This summary was generated by AI based on customer reviews.
Al meta
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The glasses broke within 90 day period, they are great but warranty is only limited to 60 days
I would recommend this to a friendBrand response from Meta Store Support
Posted .Hi there,
Thanks for taking the time to share your share your experience.
We'd really appreciate it if you could reach out via the Meta Help Center on the Meta website.
Once a support ticket has been raised, our 24/7 support team will work together with you to learn more about what has happened to your glasses, and look into what options you may have available to you!
Mediocre. Fun but bad quality and AI is limited
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the build quality was really bad. The right screw gets loose constantly and appeared stripped. I bought a tool to adjust it and the left hinge was great, could tighten or loosen easily, but the right one was stripped and it was difficult to tighten, then loosened very quickly. The app is also very limited. The meta AI is not very good and you can't change it to other AI models so you're currently stuck with Meta. Given that Google and other competitors have and will produce products this year, I recommend waiting to see what else is on the market soon.
No, I would not recommend this to a friendNot worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away from these glasses! I purchased on May 25 and by the end of June they where not working well they where unpairing very often. I definitely tried to reset everting in the book and nothing. Comes to show that from May to June from putting on and off the glasses a little pice had detached and was causing that when I would wear the glasses it would disconnect. Now I am stuck between BestBuy/Meta/ Raybans trying to get a replacement or refund and have not heard from no one it’s has been a very frustrating and disappointing experience with this product.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hello Laura.
We completely understand the inconvenience caused by these hardware and pairing complications, especially when you have already tried all the troubleshooting steps. Having a physical piece detach is certainly not the seamless experience we want for you.
To ensure your replacement or refund request is expedited immediately, please contact our Meta Support team directly so we can personally handle your case and coordinate a resolution.
Somewhat Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like my old ones better, they werevisually more appealing. This much money for a pair of sunglasses, i should like how they look on me. All the technology is great but at the end od the day they are still sunglasses.
No, I would not recommend this to a friendFelt cheap
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The arms on these felt cheap were they molded two pieces together - made a sharp corner and cut into my ear. I returned for the Oakley Vanguards.
No, I would not recommend this to a friendFalse advertising
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are several ads showing these glasses support Japanese translation. That is completely false and it does not support Japanese at all and this was a HUGE waste of money. The battery also only lasts about 2 hours. Awful product
No, I would not recommend this to a friendPoor design
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The arm broke the 4th time taking them out of the case. Hopefully they redesign soon cause otherwise they were awesome
No, I would not recommend this to a friendUnless you need it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it if you’re just a casual user. I’d say unless you’re an active media poster or something it’s probably worth it. But for casual use it’s not worth it.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hi JOWANG,
We are sorry to hear that these glasses haven't met your expectations or your needs. Thanks for providing your honest review!
I’ve gone through 3 of these
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They like to suddenly stop working… not sure why. Other than that the other features are pretty nice.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hey Christian, good day!
Wow, thank you so much for sharing your feedback with us! We are absolutely thrilled to hear that you find the features on our Gen 2 glasses pretty nice!
We completely understand how much you want to enjoy a continuous, reliable experience with your glasses, especially since you love the features so much. We want to ensure your pair stays performing beautifully and keeping up with your daily adventures!
To help keep everything running perfectly, here are some great, positive tips to try:
- Ensure your glasses are updated to the latest software version via the View app.
- Give the glasses a fresh restart by using the power switch on the inside arm.
- Clean the charging contact points gently to maintain a strong power connection.
If the issue still persists please contact Meta Store Support so we can look into this for you!
We see the future through your Vision!!!
Stopped working after less than a week
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Glasses stopped working. Solid or flashing red light from the case. Tried all the recommended solutions Google Gemini suggested. Eventually had to return it. Thank goodness I bought the extension to the return window. Too many reports of these just stop working. Nice idea, good looks, lots more work needed on reliability. Can't even review how well they work, c when they work, as they didn't work long enough for me to really test them
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hello there!
We are incredibly sorry to hear that your Ray-Ban Meta glasses stopped working so quickly and that you experienced a solid or flashing red light error from the case.
We completely understand your disappointment regarding product reliability, especially since you didn't get enough time to fully test them out. While we see you have already returned the item, we take hardware feedback very seriously.
If you are any issues, please feel free to reach out to our dedicated Meta Store Support team!
Ray ban
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They stop working after maybe 3 weeks of having them and i don't put them on every day.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hey there!
Thank you for sharing your feedback. We are truly sorry to hear that your glasses stopped working after just three weeks, especially since they were only being used occasionally.
Before reaching out for a replacement, you can try to force restart your glasses to see if it resolves the issue:
1. Slide the power switch on the left hinge backward to power the glasses off.
2. Press and hold the capture button on top of the right frame.
3. While continuing to hold the capture button, slide the power switch forward to turn them back on.
4. Release the capture button once the notification LED turns red, and test them.
If they still do not turn on or connect, please reach out to Meta Store Support via the Meta Store Help Hub for 24/7 technical troubleshooting through Live Chat.
Since these glasses are manufactured by EssilorLuxottica, all official manufacturer warranty claims and component repairs are handled directly by their specialized teams. You can easily file a hardware replacement claim online via the Ray-Ban Aftersales Portal on the Ray-Ban Support Page.
You can also contact Ray-Ban Customer Care directly by calling their warranty team at 1-866-472-9226 to get this sorted out quickly.
We want to ensure you get the specialized assistance you need to get your glasses working again!
Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easily got scratch and the microphone's quality is not as good
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hi Griselda,
We would love to help with the quality issues you've experienced and we would recommend reaching out to our support team through the official Meta website.
They will be happy to assess your warranty options and provide you the best next steps that can be taken.
Could be better
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life needs to be better and connection is sometimes flawed Wish there was a way to turn off the light
I would recommend this to a friendBrand response from Meta Store Support
Posted .Hi Toby, thanks for taking the time to leave a review.
We want all of our users to have the best experience possible, therefore, we really appreciate your feedback.
For the Ray-Ban Meta (Gen 2), the glasses can last up to 8 hours once they're fully charged. Please be mindful that this depends on various factors. However, this is common with moderate usage of the glasses.
With regards to the recording light, this cannot be turned off as it is a privacy feature as it allows other people to see when the glasses are recording.
We hope this provides some clarity.
If you have any other queries or concerns, please don't hesitate to reach out to our wonderful Customer Support team. They can be contacted via our website and are available 24/7.
Not worth it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a disappointing purchase. They do not work the way they should. They disconnect from Wi-Fi and blue tooth randomly and multiple times while in use. The shutter button will click and no picture or video. You can say Hey Meta until your blue in the face and nothing. They are heavy and bulky on your face. Worst 500 dollars I’ve ever spent.
No, I would not recommend this to a friendJust okay...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The glasses leave much to be desired. Weird aspect ratio. Doesn't always recognize when it's on. Can't use while wearing a hat. Better off waiting for Gen 3.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hi there,
Thanks for taking the time to share your experience with us regarding your recent Ray-Ban Meta glasses purchase.
We'd really appreciate it if you could reach out to us via the Meta Help Center on the Meta website in your own time just so our 24/7 supper team can look into your concerns with your glasses, and work together with you to get them resolved.
We look forward to hopefully hearing from you!
Returned
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did not have a power cord, so I returned it. For that price a power source should be included.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hi Watterproof
Thank you for sharing your feedback on the Ray‑Ban Meta Wayfarer (Gen 2). We’re glad to hear you appreciated the features, but we sincerely regret that the absence of a power cord led to disappointment and a return. We understand how important it is for a product at this price point to feel complete and convenient right out of the box.
Your input is valuable and helps us identify ways to improve packaging and accessories so that future experiences meet expectations. We truly appreciate you taking the time to let us know, and we’ll continue working hard to ensure Meta products deliver both cutting‑edge technology and the essentials that make them easy to use.
Depletion
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No complaints other than the quick battery depletion.
I would recommend this to a friendStopped working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After about 6 weeks and very little use, we were on vacation and discovered the glasses stopped working. They would not power on, would not charge… dead as could be. The warranty process through ray ban is anything but quick and efficient.
No, I would not recommend this to a friendExtreem disappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this item and have always bought tge extended warranty on this products. Had an issue with my new pair went back to store just to find out that the store didn't ask me to buy the new coverage for this. So they let me walk out with out buying my protection on this like I have always bought in the past for this.
No, I would not recommend this to a friendVideos out of order
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these glasses to record content for my business, but the glasses don’t import your media in chronological order and there’s no way to make them. It just leaves me with a random bunch of videos to try to figure out the order to make a video. Had I know this I definitely wouldn’t have wasted over $400.
No, I would not recommend this to a friend