Customer Ratings & Reviews
- Model:
- 0RW4012_601/7153
- SKU:
- 6642569
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional audio and video quality, as well as its top-notch overall performance and long-lasting battery life. Users also appreciate the intuitive ease of use, the stylish design that mimics traditional eyewear, and the comfortable fit. However, some customers are negative about occasional connectivity issues and the weight of the device. Additionally, there are minor concerns regarding the reliability of the AI features and the tendency for the unit to heat up during use.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
Do not buy this product/beware return policy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Glasses stopped working 2 weeks after I purchased them. Joke of a return policy did not allow me to make an exchange or get a refund. Will never shop best buy again.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hi Francislene,
Thank you for your review.
We're sorry to hear that your glasses stopped working 2 weeks after purchase.
This is not the experience we want you to have and there are a few things to try to resolve this.
Try a forced restart of your glasses. Force restarting will not delete your captures or require you to pair your glasses to the app again.
To force restart your glasses:
- Slide the power button back to power the glasses off.
- Press and hold the capture button.
- While still holding the capture button, slide the power button forward to turn your glasses back on.
- Release the capture button as soon as the status LED turns red.
Please also make sure that your glasses are updated to the latest software version.
We hope this helps, however, if the issue persists, please reach out to our support team via the Meta website for further assistance.
Pictures not clear
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I feel as though they’re too heavy in the pictures is not really clear
I would recommend this to a friendBrand response from Meta Store Support
Posted .Hi there Teresa,
Thanks for taking the time to leave us a review for your new Ray-Ban Meta Wayfarer AI glasses.
If you aren't completely satisfied with the device and you are within 30 days from the purchase date, either come have a chat with us over at the Meta AI glasses Help Center or visit the store you have purchased them from for a refund.
HORRIBLE! They dont work!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These things suck! I purchased these glasses and they dont turn on outisde of the box. I tried everything and they dont turn on outside of the charging case. I reached out to best buy and (out of their return time) i reached out to ray-ban and they’re basically telling me the same thing. I dont know if these companies think $500+ is just some pocket change but im still trying to see whose going to help me resolve issue but as of now i would NOT RECOMMEND these high demand glasses to just be running in circles with best buy and ray-ban on how to fix a defective product. They sent instructions on how to factory reset but they must not understand that they DO NOT TURN ON outsid of the charging case so i cannot do that! Dont buy this, save your money.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hey there - this is definitely not the experience we want our customers to have, so let us see if we can help!
We can see you've reached out to Best Buy and Ray-Ban already, but we really want to see what other options there might be. If you head over to our website, our team are on hand 24/7 to assist you. Chat, WhatsApp or email - whichever is most convenient for you. We'll gather some details, look into your options and work with you as best we can. So please, reach out!
Returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not comfortable for me. They worked perfectly, it's just I didn't like the way the feel on my face, Kind of made hurt the bridge of my nose.
No, I would not recommend this to a friendRayban Meta Gen 2
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its Ok i had the exact same same one but Gen 1. I'm disappointed because they don't sell the one that I actually wanted with the ban. That's the only reason I stick with him. Because I wanted an upgrade, unfortunately, they don't have them in this store. In my area have the travel about one hundred and sixty miles 160 miles to upgrade to the ones I'm actually interested
No, I would not recommend this to a friendGreat video quality - NOT water proof!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using these for my runs and workouts outside, now they don't work. Sweat destroyed them.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hi MIGUEL
We’re truly sorry to hear about your experience. The Ray‑Ban Meta Wayfarer Large (Gen 2) Smart Glasses are designed to bring convenience and performance to everyday use, and it’s disappointing to know that sweat during workouts caused issues for you. We appreciate you sharing this feedback, it helps us understand how the glasses are being used in real life and where improvements are needed.
Please reach out through the official support channels so our team can assist you directly with troubleshooting or repair options. Your input is invaluable, and we’re committed to making future updates more resilient for active lifestyles.
- Cons mentioned:Connectivity
Worked for a week
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my husband for Christmas. It worked for about a week and then no longer wanted to connect to his phone. After troubleshooting, which included a trip to Geek Squad, there was nothing that could be done. We ended up returning and NOT purchasing a new one. Disappointing.
No, I would not recommend this to a friend Gen 2 Meta AI Rayban
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These glasses are ok. I wish they offered the non high bridge version in this style. Can't get a good fit. Returning.
I would recommend this to a friendHello
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the glasses but didnt like the glossy finish cause they get scratch real easily.i wouldn't recommend the glossy finish glasses instead,i would buy the matte black glasses
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Wrong item
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t rate it I ordered This item for a Christmas gift online and I was sent a headphone instead of this item. I am not a happy customer
No, I would not recommend this to a friend Bad decision
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Subpar device audio at times sucks not worth the money
No, I would not recommend this to a friendNot there yet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Uncomfortable, image quality is mediocre, and battery life is nowhere near advertised. Cool concept but a ways to go before they are good.
No, I would not recommend this to a friendBUYER BEWARE - HORRIBLE CUSTOMER SERVICE!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased Meta glasses from Best Buy, and although FedEx marked the package as delivered, it was nowhere to be found. I immediately contacted Best Buy and opened a case. After their investigation, they informed me that I would not be receiving a replacement or a refund, and advised me to contact law enforcement—which I have already done. I am extremely disappointed in how little they seem to value their customers. Because of this experience, I will no longer be purchasing from Best Buy.
No, I would not recommend this to a friendBEST BUY FULL OF IT
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT PURCHASE ANYTHING FROM ONLINE EVER THE CUSTOMER SERVICE IS TERRIBLE AND NO ONE WILL HELP YOU. I AM OUT OF $407.38 DUE TO POLITICS THEY PLAY INSTEAD OF ASSISTING THOSE WHO NEED IT. I LITERALLY CALLED OVER SEVEN TIMES AND ALL OF MY CLAIM TICKETS HAVE BEEN CLOSED. I AM GOING TO THE BBB ON THOSE bbb's!
No, I would not recommend this to a friendStretches on the frames!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the glasses less than two weeks ago and while they’re in the case, the handles get stretches all over them and on the frames. Unacceptable for the cost.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hi JOHNNYR,
I am incredibly sorry to hear about this, and I completely understand how this must be. When you invest in a premium product, you expect it to remain flawless, especially when it is being kept safe inside its own case. Discovering scratches on your new frames and temple arms after less than two weeks is completely unacceptable, and this is certainly not the experience we want you to have.
We want to make this right for you immediately. Please reach out to our dedicated support team directly through WhatsApp : https://www.meta.com/help/support/. so we can look into best possible resolution for you.
I don’t know
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought them from the store and drove to apartment got my wallet from the house came back and someone stole that along with my backpack with my work equipment sooooo i don’t know
I would recommend this to a friendGlasses are meh
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality isn't that great, especially in certain lighting. Also don't recommend you buy it from best buy.
No, I would not recommend this to a friendNot worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They keep glitching ive returned one pair already and git replacements that where just as bad if not worst
No, I would not recommend this to a friend
Incorrect Specifications
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] The product page has the lens size listed as 50mm, when they are in fact 53mm. This has caused a massive issue for me as I ordered non-refundable prescription lenses for the size listed and they are too small, leaving me out $200. Major headache and no resolution available other than to get the smaller glasses or be out several hundred dollars due to this error.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hey Louis
We would love to look into this for you, please reach out to us over at Meta Support and we can try to look into this further for you.
Thanks
- Cons mentioned:Heat dissipation
Meta gen 2
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Glasses started going HOT after 2nd use & meta stop responding
No, I would not recommend this to a friend