Customer Ratings & Reviews
- Model:
- 0RW4012_601/7153
- SKU:
- 6642569
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers enjoy the Wayfarer Large (Gen 2) glasses, especially the video quality and significantly improved battery life. Many find the glasses comfortable, with a design that stays true to the classic Ray-Ban look, and appreciate the overall performance. The fit is also spot-on for those with larger faces. There were no cons mentioned in the reviews.
This summary was generated by AI based on customer reviews.
HORRIBLE! They dont work!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These things suck! I purchased these glasses and they dont turn on outisde of the box. I tried everything and they dont turn on outside of the charging case. I reached out to best buy and (out of their return time) i reached out to ray-ban and they’re basically telling me the same thing. I dont know if these companies think $500+ is just some pocket change but im still trying to see whose going to help me resolve issue but as of now i would NOT RECOMMEND these high demand glasses to just be running in circles with best buy and ray-ban on how to fix a defective product. They sent instructions on how to factory reset but they must not understand that they DO NOT TURN ON outsid of the charging case so i cannot do that! Dont buy this, save your money.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hey there - this is definitely not the experience we want our customers to have, so let us see if we can help!
We can see you've reached out to Best Buy and Ray-Ban already, but we really want to see what other options there might be. If you head over to our website, our team are on hand 24/7 to assist you. Chat, WhatsApp or email - whichever is most convenient for you. We'll gather some details, look into your options and work with you as best we can. So please, reach out!
BEST BUY FULL OF IT
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT PURCHASE ANYTHING FROM ONLINE EVER THE CUSTOMER SERVICE IS TERRIBLE AND NO ONE WILL HELP YOU. I AM OUT OF $407.38 DUE TO POLITICS THEY PLAY INSTEAD OF ASSISTING THOSE WHO NEED IT. I LITERALLY CALLED OVER SEVEN TIMES AND ALL OF MY CLAIM TICKETS HAVE BEEN CLOSED. I AM GOING TO THE BBB ON THOSE bbb's!
No, I would not recommend this to a friendBUYER BEWARE - HORRIBLE CUSTOMER SERVICE!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased Meta glasses from Best Buy, and although FedEx marked the package as delivered, it was nowhere to be found. I immediately contacted Best Buy and opened a case. After their investigation, they informed me that I would not be receiving a replacement or a refund, and advised me to contact law enforcement—which I have already done. I am extremely disappointed in how little they seem to value their customers. Because of this experience, I will no longer be purchasing from Best Buy.
No, I would not recommend this to a friend
Incorrect Specifications
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product page has the lens size listed as 50mm, when they are in fact 53mm. This has caused a massive issue for me as I ordered non-refundable prescription lenses for the size listed and they are too small, leaving me out $200. Major headache and no resolution available other than to get the smaller glasses or be out several hundred dollars due to this error.
No, I would not recommend this to a friendBrand response from Meta Store Support
Posted .Hey Louis
We would love to look into this for you, please reach out to us over at Meta Support and we can try to look into this further for you.
Thanks
- Cons mentioned:Heat dissipation
Meta gen 2
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Glasses started going HOT after 2nd use & meta stop responding
No, I would not recommend this to a friend Worked for a week
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my husband for Christmas. It worked for about a week and then no longer wanted to connect to his phone. After troubleshooting, which included a trip to Geek Squad, there was nothing that could be done. We ended up returning and NOT purchasing a new one. Disappointing.
No, I would not recommend this to a friendNever again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will never order from best buy again. The company they had deliver it delivered it to the wrong house and it was stolen and they will not help me at all. No refund or replacement, nothing. I even called a made a police report like i was told too and still NOTHING!
No, I would not recommend this to a friendDead after 3 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No longer charge after 3 months and neither Meta, RayBan, or Best Buy will offer any kind of warranty assistance. Stay away from a faulty product with no support from the manufacturer.
No, I would not recommend this to a friendSuckie product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Im on my 3rd pair in under 6 months these glasses suck
No, I would not recommend this to a friendNot worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The battery is like gen 1, after using it for a month the battery drains after recording 3 videos of 3 minutes, so disappointed
No, I would not recommend this to a friendWrong item
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t rate it I ordered This item for a Christmas gift online and I was sent a headphone instead of this item. I am not a happy customer
No, I would not recommend this to a friendRefund taking too long
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refund is taking over 48 hours, what’s going on.
I would recommend this to a friend