Customer Ratings & Reviews

They sound really good, very comfy, it feels lightweight and the sound card come with really nice stuff for the headphones/microphone

Ended up returning due to sound cutting in & out. Possibly just got a defective pair?

Less than a month of owning, stopped working on PS5. Worked twice and then all of a sudden decided to stop working. cannot hear party voice chat nor can party hear me. Still works ok on PS4 just not very loud. Worked great on PS5 when it did. Looked up multiple ways to troubleshoot and non of them worked. returning asap.

This is more of a review for best buy and their terrible return policy. I wanted to return this today keep in mind 1 day after their return policy. In short they denied my return after one day. So as of this review I will never buy anything from best buy. I am positive they will close stores because of this.

Synapse would not recognize product. Product would upgrade. Would not work THX

Sometimes good, other times very crackly. Audio breaks up quite a bit with this headset

Sounds awful on PC, could barely hear anything and it was echoed

The Black Shark headphones are so easy to use and sound absolutely terrific. When I unboxed these I was able to be up and running in less than 2 minutes. No driver was necessary (in Windows 10) and my laptop immediately recognized the USB sound card. I like the included cloth bag accessory to aid in safe transport. The microphone detaches from the headphones for easy portability and storage. The sound quality is given a huge boost by the included USB sound card. Truly immersive gameplay for hard core gamers. Highly recommended!

This is an awesome headset. It was easy to plug and play. The headset itself is super comfortable with a nice amount of padding. I don't have to adjust this one like I do with others. The volume dial on the side is super handy. Works great for gaming or listening to music and Netflix. I've been told I sound very clear through the mic. The cord length is perfect. The only thing I would change is removing the foam cover on the mic as I personally don't like that style. Overall amazing.

Outstanding gaming product. Works as advertised. Easy set up. Seamless software download. Comfortable to wear. Easy to adjust. Solid sound with good directional effects. Transmissions reported to be clear and understandable. Replaced a Kraken headphone with a shorted cable.

Hey all, So far, I love this headset. My last headset was pretty great, but I was borrowing it from a friend. There weren't very many reviews on this headset, but it was highly reviewed online, so I took a chance. It's clean, it's attractive, and the sound is full. It's easy to use, and the directions are straight forward. I especially like how comfortable it is. That's what I was most worried about.

If I could give this no stars I would. The mic does not stay in and I’m constantly having to reconfigure it so people can hear me.

Sound quality is amazing and the way it fits on your head is great. It doesn’t squeeze your head like other headsets. Love them!

little over a year and the 3.5 mm jack for the mic went out. thanks razer.

Sound quality is good, I think. I haven't really used other headphones or headsets before so, I don't have anything to compare them to. I've read people say to leave THX Spatial Audio off, as it ruins the sound, but I feel like it sounds better with it on. The THX Spatial Audio is not that great. I can tell it sound more spatial, but it's not particularly impressive. The headset is comfortable upon putting it on initially, but after wearing it for long time it, it gets uncomfortable. Kinda makes me left ear hurt a bit. Adjusting it at this point can solve the issue. I don't know about how good the mic is, but no complaints from my friends so it's probably not bad. I did notice that after turning on THX Spatial Audio the maximum bitrate and sample rate is lower as shown by the track quality display in Amazon Music app. I'm not sure why that is. That's pretty lame. Though despite that, I feel like it's better with it on, though not sure. Maybe not for music. Overall though, I wish the sound quality was better. Also, instructions are unclear in booklet. It first tells to select Razer USB Sound Card to get started, but Razer Synapse recommends to set it to THX Spatial Audio. It asks whether you want to downoad some other Razer apps upon plugging it in. I wasn't sure what each did and what to get. I just downloaded Razer Synapse and THX Spatial Audio, though it doesn't seem like the THX Spatial Audio app does anything, I can try launching it, but it doesn't do anything.

Bought this to replace an x-cloud head set. My PS4 pro was sounding like a jet engine so reapplied paste and it was better, but still a bit loud. The noise cancellation works well. I can now hear footsteps again in c.o.d.! At first it was almost confusing as they were so loud. Couldn't be happier. Other people in party say the mic picks up great, Just be aware the mic can rotate on you and be facing the wrong way so you are speaking into the noise cancellation pickup and then the sound is garbled. I had no issues with the volume not going high enough and I'm well past 50 and worked around jet engines most of my life. Grandson used them while here the other day and he immediately put them on his Christmas list. I'm hoping they will be compatible with PS5.

Lasted almost 2 years. Great sound and many hours of gaming. Worth every penny.

The mic didn’t work on ps5/4 it has greate sound but the mic is tarrable

Comfortable and at a good price, overall good I think it's a great value

No bueno product I no recommend no thank you very much