Customer Ratings & Reviews

Great keyboard but wrist rest doesn’t stay attached well

Keyboard fells nice better than my last black widow keyboard and the new improvements added to the board are awesome. Like the volume wheel and playback keys.

Product is amazing. Is everything you say smooth very great. Sound low latency for single and multiple key.

I just love my Razer setup. Quality product. Looks and feels good. Love the light show.

Employees were great helped me to get the best possible keyboard for my gaming PC very knowledgeable

Gorgeous keyboard! Bright and sounds perfect!! 10/10

Worked right out of the box. Couldn't ask for much more. Performance is great. Game Changer.

Great keyboard and everything on it with the hardware so great and the Razer software smooth to customize. Great sound and lights

awesome mechanical keyboard. Lights and the pressing of the keys makes this product even much better.

I have been buying and using keyboards since the 1990s, and I have never had such a terrible experience with one until this one. I thought after 30 years of buying general keyboards, I would splurge and treat myself--I never knew it would be such a miserable experience as this. The worst part is that it's too far after my purchase date for a quick return to Best Buy. I am not even going to try with Razer's support because of all the issues I see online with them. Today was the last straw. The "w" key has been acting odd in the past week, and now it randomly registers, and sometimes will randomly repeat. I thought I was getting a keyboard that would be sturdier than my other keyboards, which I might add still work correctly. The first sign of a problem was that intermittently random keys would repeat. Just typing this review has required edits for each sentence where letters would type twice. In a few instances, a letter would not register. It's not me--I have several antique typewriters, so I can press down on keys with no problem. A bigger red flag was what I found on Razer's discussion forums: users having the same problem with no resolution. They had tried everything: software fixes, hardware cleaning and replacement. Nothing would fix the issue. The second big issue I discovered was with the Synapse software. Even now, if I restart my computer, I can open their driver software to look at my keyboard device, and it will show the animated loading icon. That will occur for about 10-15 minutes or longer. I can still use my keyboard, but I have no idea why I that takes soooo long. The third deal-breaker for me is that several random times after restarting my computer, the keyboard is not lit. When it is not lit, you basically cannot use it because the keys are not designed to show without power. Using a flashlight to type in your Windows password is a pretty ridiculous sight. The only way I can get it to work is to unplug the keyboard, wait a few moments, and reconnect it. Then, it powers up as expected. Sometimes, if I restart my computer again, the keyboard will power on correctly. I wanted to love this keyboard and enjoy all of its added features, but it doesn't even work reliably on the most basic level. The problems are systemic, and many customers on Razer's Web site express the same issues. On the plus side, it will enjoy a cherished spot on ill-fated hardware in my house, sharing a box with an ancient Atari knock-off joystick that never worked right.

I've used Razer products for most of my gaming time, and I can say that the Razer BlackWidow V4 Pro is the worst Razer keyboard I've ever owned. I've returned two for the same issue. With around a month of use, they both started double-typing keys, making using the keyboard anywhere from annoying to impossible. Razer support has been less than helpful, as well. I've followed their recommendations to no avail, so I'm left with no other option than to find a different keyboard. It's a shame Razer's QC hasn't been able to fix these problems since release, as the keyboard itself feels lovely and has many great convenience features. I can't look past a glaring issue like this.

great keyboard, although takes time to get used to the size

Christmas present for my grandson. He LOVES all the extra features on this keyboard!

The keyboard is nice but the legs to lift it up feel slightly flimsy.

Works pretty good, keys are stiff but not hard to depress and the backlighting is enough to see the rest of the keys with.

The quick response on the keyboard is beyond anything I’ve had in the past. Beyond anything I’ve dreamed of

I like the volume buttons and the side buttons on the left side of the keyboard that allows you to alt tab with one press.

Daughter picked it out. Very happy with it. Goes well with her new PC.

great keyboard, functional and worked as advertised. I would recommend this to any gamer.

Absolutely great shipping and handling great doing business with Best Buy