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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1394 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are pleased with the Kraken Tournament Edition headphones' exceptional sound quality and comfortable design. Many appreciate the microphone's convenient placement and the headset's compatibility with various gaming systems. However, some users experienced issues with the volume control and found the software somewhat problematic. A few also noted the headset's size and weight as potential drawbacks for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 1,394 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Son loves them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves these. They are perfect for him. Good quality.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent for gaming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headset is awesome. Clear voice and good sound.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Like better than the A40s

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pubg, fortnite, NHL. DOESNT MATTER. I love this headset

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    My son loves it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my 3 sons and they love it. So comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great design and solid build. Would purchase again.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    amazing quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best set of headphones ive gotten for my setups so far. worth

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    great headset for Fortnite play

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset for Fortnite play or teenagers and adults

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    GREAT HEADPHONES

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    does everything it says it does online. good sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Work Great!!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is very good on these and the price was right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service, Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had come in with a warranty from a Logitech G935 Artemis Spectrum and was originally reluctant to switch back to a wireless headset but one of the employees assured me it would be worth it. And now a month later it most definitely was worth it. Thanks to the guys at Best Buy for the recommendation.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality and great sound. Not much more to say.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Great sound, and easy to use.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used with XBOX elite controller and am very happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Comfy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got for quarantine. I knew I'd have to be in meetings and in calls with friends and my old headset hurt my ears after a hour or so. These fit right over and are no problem for me. Plus the sound quality is really good and the controller is convenient for muting myself and changing volume. No complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has great sound quality. Gave it 3 stars only because the advertising could have been more clear about all features not being compatible with the PS4. For PC use it would be a great buy.

    I would recommend this to a friend
  • Cons mentioned:
    Volume control

    Rated 2 out of 5 stars

    Do not buy for PC!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought on black friday and returned within a week. Comfortable for only an hour. Too many cords and dongles if using for PC, no point in having 3 different places to control the volume. Installing the right drivers and getting them to work was a headache. It installs too many different sound devices(THX, GAME, CHAT, 7.1 SURROUND SOUND, HEADPHONES/SPEAKERS, and MORE) and a pain to find out with one is going to work so sometimes I wouldn't have surround sound on my game/movie. Razer was too much of a headache, I exchanged them for a Corsair Headset that Ive used for 2 weeks now and love!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I really like this head set

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well with my pc and my ps4 such great sound

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best sounds and have phones you can buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas Gift

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a gift request. It was important that he could plug in to his PC. He asked for a set that he could use for gaming as well as video making. I am not savvy with gaming equipment or video making so this was a shot in the dark. He said it was exactly what he was wanting!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Satisfied with the product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my son and he is very pleased with them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Headset, very comfortable and loud.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent price, excellent product. Amazon didn't have this available until after Christmas, while Best Buy had it under a great price and delivered the very next day! Very impressed! Will definitely consider buying from Best Buy next time I want to buy any electronics.

    I would recommend this to a friend