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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1394 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are pleased with the Kraken Tournament Edition headphones' exceptional sound quality and comfortable design. Many appreciate the microphone's convenient placement and the headset's compatibility with various gaming systems. However, some users experienced issues with the volume control and found the software somewhat problematic. A few also noted the headset's size and weight as potential drawbacks for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 1,394 reviews
  • Pros mentioned:
    Comfort

    Rated 3 out of 5 stars

    So, so

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For gaming, I'm not impressed with the sound direction.they are comfortable but I hate the sound control in the middle of the wire. They are being used on a ps4.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    They sure are good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are some minor issues but I think that was just me and my limited knowledge of computers but they work just fine. Nothing that will make you reach nirvana but good enough where you'll say "whoah this is pretty good"

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 3 out of 5 stars

    Very little volume - what am I doing wrong?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just bought these, they are comfortable - but with the volume all the way up for my game, on my computer and on the device, I can barely hear it. What am I doing wrong?

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 13 year old has gone through so many pairs of headphones! He either breaks them or they stop working, which is costly and frustrating. He is also very picky about how they fit and feel. He absolutely loves these! They fit great and work perfectly Thank! Thank you so much!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality on a budget

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great for the price. The ear cups are comfortable for 6+ hours. The headband is soft and does not hurt after long periods of time. Razer app can be funky at times but just requires some time to sort out exactly what you want in the sound settings.

    I would recommend this to a friend
  • Cons mentioned:
    Volume control

    Rated 3 out of 5 stars

    Not user friendly

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There’s no difference between chat and gaming audio; 7.1 is difficult use. The cord alway gets tangled. The headphone should connect directly to the PC. Touchy volume control.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume control

    Rated 3 out of 5 stars

    Wouldn't Recommend for PS4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm sure they work well with XBOX/PC, but with the PS4 the volume was too low and the functionality of the clicker was highly disabled versus how I'm sure it works with XBOX/PC.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If the cups could swivel that would be a bonus and if you could detach The Wire and use any regular 3.5 Jack double male sided it would realy put value in it. And if there was a button to in/decrease the bass that would be nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a really good quality headset, it is big so you won’t look pretty using it but that’s not what it’s for right? The ear cuffs are amazing and comfortable. Can’t hear a lot outside when you’re wearing them which means they’re very good. 100% recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Head phones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My grandson reviewed for last Christmas and was so happy he uses everyday and we are happy to see that. He still has it and it’s in great condition, so we see that he takes care of it. We did great with this choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect headset for a gamer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son’s headset was literally falling apart, but kept using it cause it still worked. Bought this one as a replacement for Christmas and now the old one is in the electronic recycle box. Son is very picky and this one was a thumbs up!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My son LOVES these headphones!!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son LOVES these headphones. He says the clarity is great. No issues with his friends hearing him or him hearing them. The only problem I would say is.... My son has selective hearing when it comes to me calling his name. LOL

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So these headphones are worn by my son while gaming. They work so well he can’t hear me talking to him when I’m 2 feet away. Only downside - he can’t hear how loud he’s talking to people online so he keeps waking me up lol. Great product

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Sound quality is good..but i expected more

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very well put together and structurally sound. the mic sound quality is great but the overall bass and treble are non existent. Otherwise they'd be the ish!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 3 out of 5 stars

    Comfortable headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headset is comfortable but the sound quality is not that good people around me can hear my conversations or the music. I also can hear background noise.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Decent

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones were good but when running the synapse for them it can get buggy and lower your volume output and input but thats the program. Headphones themselves like I said are good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cool Reliable Headset

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal on this super cool, trendy, reliable head set. My brother is a big gamer and he loved receiving this for Christmas!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I like these a lot. Great sound and clear mic

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know what to say except these have been great. I had an issue with the mic on my first set, but it may have been accidental damage. Fortunately I purchased the Geek Squad protection and was able to exchange it in the store.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great Sound but weak mic

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is great, but the mic is weak. The mic sound far away, like the other guy was in a tunnel. The other guys said they had trouble under standing me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything works as it should. I purchased these because a different pair I purchased stopped working after 2 days and I’m very glad I got these instead. Much better bang for your buck!

    I would recommend this to a friend