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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1394 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are pleased with the Kraken Tournament Edition headphones' exceptional sound quality and comfortable design. Many appreciate the microphone's convenient placement and the headset's compatibility with various gaming systems. However, some users experienced issues with the volume control and found the software somewhat problematic. A few also noted the headset's size and weight as potential drawbacks for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 1,394 reviews
  • Rated 5 out of 5 stars

    Awesome sound and very comfortable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with these headphones. I play FPS games and the spacial audio is amazing. I can hear foot steps and know exactly where they are. The frequency response is off the charts too. Overall super happy with these.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The light inside the controller went out within the first week. And every now and then the headset has to be reconnected to the computer as if it’s a new device. But other than that it’s good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good for the price, I haven’t been using it for fps but they r good but I feel that there are better and more specific options for directional sound

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome headset

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the weight and feel of this headset. I gave 4 stars because while it is compatible with Xbox the thx 7.1 surround sound is a downloadable application only on windows computers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product [FITS BIG HEADS]

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this because I wanted to invest in a good headset for the game and chat audio. I wasn't sure if it'd fit my head, but it did. My head is about 29" and it fits on the highest setting with more room. Awesome product.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average - The USB Dongle & Standard jack is nice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The USB dongle & standard headphone jack is nice to have. I swap this between my xbox, work and personal computers. The downside is that the noise stopped in one ear within 6 months of use. The adjustment switch on the side also broke off. I was able to get a replacement but had to pay for the warranty again. Overall stil like them, but would be careful about giving this to any kids or rough users. Sound quality is decent. I wouldn't get these if you are looking for really good noise cancellation.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not bad

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice for the price the controller is a joke though if using on a pc my motherboard pushed out better sound to the drivers but if its on console its probably fine

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Headphones are great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great headphones. I use them for my Xbox and they work fine. Only issue is the mix amp doesn’t work but that’s because if Xbox. They don’t support usb audio

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good value for the price the only thing you should

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just as I said above the headset is a great value but all the available option should be able to be used while playing Xbox One and not just the PC I would recommend it highly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really good

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise canceling is to good cant hear anythiing, the pizza guy had to call me to get me to answer the door , lucky i had the light on for my phone ringer or i wouldnt of heard it . sound is on point too

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Razor Headset

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although this says it is compatible with Xbox One, it is not ... had to return them, but Best Buy gave me no problem returning them & getting a pair that was compatible!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Huge Disappointment

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointing. I have been troubleshooting for hours and hours, and my computer will NOT recognize the microphone, which renders this headset completely pointless. I have uninstalled and reinstalled Razer Synapse, uninstalled and reinstalled all recognized audio devices and recording devices, updated the drivers on everything, and nothing has worked. I also keep seeing 2 icons for the headset in my Sound Control Panel no matter how many times I remove and uninstall.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Software

    Rated 3 out of 5 stars

    Hate this mic tbh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t like this mic the software is terrible and the connection to the computer has adhesive no where does it say it’s adhesive...

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Almost

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, a very good buy but missed the 5th star due it not having removable cables from the headset itself. You can use with or without the USB control unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound and price.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headset is used by my kids and my self for pc gaming and so far it is a great member of our headset collection. The controller for volume and chat control is great to have as well.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    All features not for Xbox!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for Xbox, but the extension only works on PC or PlayStation. Sound is great on PC. Better options for console.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Definitely buy this!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great head set wihe usb sound card! I have iwned this for 2 years now and it just finally broke! But no big deal because i have the awsome bestbuy protection plan!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great spacial clarity, muddled sound quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset for playing FPS games with excellent spacial awareness. Not the best at everything else with sound quality that’s just meh. Solid for a sale price

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only comment is that it advertises ps4 compatibility’s but not with the THX adapter so I could of just gotten the cheeper kraken and it would of been the same product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not for xbox

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Built for PC.. not xbox friendly. All options and reasons for purchase could not be used with xbox otherwise great value solid headset.

    I would recommend this to a friend