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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1394 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are pleased with the Kraken Tournament Edition headphones' exceptional sound quality and comfortable design. Many appreciate the microphone's convenient placement and the headset's compatibility with various gaming systems. However, some users experienced issues with the volume control and found the software somewhat problematic. A few also noted the headset's size and weight as potential drawbacks for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 62 Showing 1,221-1,240 of 1,394 reviews
  • Rated 5 out of 5 stars

    Great wireless headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great over the ear wireless headphones. Perfect for gaming

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headset!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this headset. Great product at a great price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing. I’m glad that I purchased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headset!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well!!!!! Using it for work and gaming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Razer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Razer good headphone tho .........................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Itvworks great with my console game. Sound is really good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for gaming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for consoles but great for PC as it has an added PC feature

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gaming headset!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a Christmas gift and it has been a big hit!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok headphones for the price when they were on sale. But for the regular price tag, definitely not worth it. The sound is not great but not bad either. Just doesn’t have extra amount a $100 headset should have.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excelente

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellence product, my boy is happy, thanks for you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Must have! I love them And happy we kicked them Up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for median users

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves them. Very easy to set up and comfortable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We given like of present

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are good we gimen to a friend for he’s present

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An nice fit on the ears...........................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great holiday gift and especially when it's on sale.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Headset

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guy i bought it for has loved it, no issues. Great

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Good sound, comfortable and versatile

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I play games mostly on PS4, but I do own an Xbox One, Switch and gaming PC. I want and need one gaming headset to rule them all. In this particular instance, the greatest feature is versatility. From there, I look for quality build and sound. I've found a ton of gaming headsets on the market nowadays, with some working on all gaming systems. But this headset distinguishes itself IMHO. COMFORT and SIZE If you travel a lot, you will love the comfort of this headset. It has cooling gel inserts in the earpiece and whether it's that, or something else, I find these cool to wear in that my ears don't get too hot. On the flips side, if you travel a lot, you will hate having to carry these bad boys. They don't travel well; they don't fold up and are extremely bulky. I guess you can't really have it all, a tremendously well built, comfortable device, that isn't travel friendly. SOUND QUALITY Across the board on a variety of devices, this Razer headset delivers. I'm no audiophile and won't/can't get into the tuned drivers etc., but I will say that they sound is nice. Music is a bit weak, but for gaming, you get impressive surround sound. I've heard better (Astro), and I've heard worse (Plantronics) but at this price point I'd argue you're getting what you paid for. And truth be told, only the professional, hardcore or audiophile gamers can really tell the difference or care between headsets. My only REAL complaint, which could be a deal breaker for some people, is that you can't hear yourself talk when chatting with friends. This causes me to talk louder than normal. I still don't understand what this tech is called or if it's user settings I can't figure out (where you hear yourself talk in the headset) but it needs to be standard. Once you use it (my original Razer Kraken V2, plugged into PS4 via USB) you can't go back. This headset doesn't have that feature which is extremely annoying. Luckily, most of my gaming is single player so it isn't a complete dealbreaker, but it was definitely a disappointment on first use EASE OF USE So you basically get two items in the box; the headphones with a 3.5MM cable, and a USB audio controller. The headphones plug directly into the port on a PS4 controller, Xbox One S or newer (at least the newer controllers) and the Nintendo Switch. For PC gaming, you can plug in the USB audio controller and plugs into the 3.5 mm cable from the headset which allows you the ability to access the Razer synapse software. This allows use of THX spatial audio. You can also tweak the audio settings. I changed the settings on install and didn't have any issues plugging the headset it again (some people claim the software crashes, I didn't experience it) but I never touched the settings again. To me, I didn't really notice any improvement from "normal" settings, to the THX spatial audio. I don't travel with my systems, but I do rotate my systems and sometimes I play with friends online and other times I don't want to wake my house up at night. This headset is a game changer, for me, because I can use one headset to play all of my systems and that's been huge for me. CONCLUSION At the end of the day, this is a quality headset from a reputable company. Razer has been delivering on PC gaming and accessories (more recently consoles) for a while now. This is my second Razer headset (the first was USB only) and I've always been impressed and pleased. They are comfortable to wear for extended periods and the sound quality is pretty good. Plus, I like the aesthetics, I think they look cool and I dig the retractable mic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for gamer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what grandson was looking for, uses them daily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A lot of buttons

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    younger people may like the over kill on adjustments

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Wired headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are a wonderful gift if you do not mind the wire

    I would recommend this to a friend