Memorial Day SaleEnds 5/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.4 out of 5 stars with 1394 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are pleased with the Kraken Tournament Edition headphones' exceptional sound quality and comfortable design. Many appreciate the microphone's convenient placement and the headset's compatibility with various gaming systems. However, some users experienced issues with the volume control and found the software somewhat problematic. A few also noted the headset's size and weight as potential drawbacks for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 64 Showing 1,261-1,280 of 1,394 reviews
  • Pros mentioned:
    Compatibility

    Rated 2 out of 5 stars

    Best for xbox

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought 3 and had to return 2 as they did not work on alienware computers even with help from Razer. Work great on xbox

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Right ear stopped working after 8 months

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything on this headset works except the right ear piece and the USB adapter i have no use for console

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my grandson who told me in order to fully utilize the settings he has to have a gaming computer. Said he can't do it on his PS4.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Compatibility, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Good, moderate gaming headphones

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prior to having these, I knew of Razer's good reputation with computer accessories, but nothing of their headphones. I also have a large head, and most headphones can be a little snug if not "over the ear." Overall, these headphones are pretty sturdy, comfy, and the cord length when playing on console, such as an Xbox and hooked into an Xbox remote, is pretty good. Soundwise, I'd say the sound is good, almostgreat, but that was kind of expected. However, the great thing about these headphones that I did not expect was the comfort of them. I can wear these things for a couple hours and not experience any discomfort. As a bonus, they work across multiple platforms, which is something some companies don't offer nowadays. If you game on multiple platforms, I'd definitely recommend checking these out to see if they fit your need.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 1 out of 5 stars

    Mic broke 2 weeks after return window ended

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable. Sound is ok on PC. Surround sound ok on PC. However, the MIC stopped working mid sentence during gaming and its down for the count. Worst part is that the warranty/return window just ended the other week. I had this just over 2 months. No more Razer

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    not that good

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its not the best headset you can buy but if your really need it and like it go ahead the headset is a vary lose on your head

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Wired headset

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset worked well but I did have to return it due to part of the wire breaking. I opted for the same headset in the wireless model.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointing sound

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already had the A10 Astros, unfortunately my aux inline cord broke so I thought of trying/buying some new ones, I picked these Razers but the sound is horrible, they sound like they are far away, I don’t get no in depth sound. When video gaming app this is so important. The Razer’s were Nothing compared to the surround sound of the A10’s. Good this i was able to replace my aux cord on my A10’s, since it’s detachable!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not the best

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this headset and kept it for a few days. It was my fault I looked at so many I was confused by the one I should have gotten. I wanted to a wireless one. This one is NOT wireless. The audio on the head was fine however it bleeds audio as well. SO If youre listening to anything you dont want other people to hear do not get them. Also i felt the qualiity was ok but not the best. They made a lot of noise.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    good

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mic quality is ok but I had so much trouble trying to get the razer software. I still don’t have the software.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Not useable

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so i got these for my xbox as a temporary headset while I worked on fixing my astro a40s. The box says compatible with all platforms, it is not compatible with an Xbox 1. I'm not sure about ps4, but it works 100% for the computer. I am just not a pc player.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great for PC, not so great for xbox

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Subpar for Xbox. They work via the 3.5 headphone jack. They work fine, but not as many sound options, no surround sound.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 1 out of 5 stars

    Sound Quality

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    $50 for the name and $49.99 for the quality. Had the Product for only 20 mins and lost interest almost immediately. They tested poorly (for its price) on my laptop, XBox One, phone, and PC. The comfortable is fit amazing and the delivery time was spot on. Besides that, please don’t waist your time not your hard earned money.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Average headset

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset struggles on the high end if you keep the volume low it's ok. If you're a serious gamer go elsewhere.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good audio. Quality possibly lacking

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. But had it less than a year and the cord has to be fiddled with to hear from both ears

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Mediocre

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price there are much better headsets. Mic does not sound great, the clamping force is weak so they can just slide off of your head if you look down. Sound is very weak and I could not get it high enough. If you are playing a game to hear footsteps do not get these. Sounded fine for music but as a gaming headset you can get much better for the same price. Razer makes some great products this just isn't one of them!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Decent headset.

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good looking and functional headset. I’m not a huge fan of the black but a lot of people are.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    More expensive isn’t better

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It didn’t pan out and I had to exchange it. I was hoping for better sound.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Returned

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned, wasn’t my favorite.. switched to SteelSeries and was much happier.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great at first

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I iced this headset at first but the audio on the mic quickly kept cutting in and out.

    No, I would not recommend this to a friend