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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1394 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are pleased with the Kraken Tournament Edition headphones' exceptional sound quality and comfortable design. Many appreciate the microphone's convenient placement and the headset's compatibility with various gaming systems. However, some users experienced issues with the volume control and found the software somewhat problematic. A few also noted the headset's size and weight as potential drawbacks for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 1,394 reviews
  • Rated 1 out of 5 stars

    Buggy

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredibly variable in whether it works with the software needed to run it. Get something else.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not for xbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not fully compatible with xbox. Mic doesnt work properly

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Mic broke within 2 and a half months - not worth

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microphone brok within 2 and a half months this product is not worth it at all

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very difficult to get it to work. Very unreliable.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are difficult t get to work and when they do they frequently stop working.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Use on pc

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound from these are great the thx adapter though is plastic and feels cheap I at times feel like i might break it. The actual headset is comfortable to wear and i feel like i am immersed in the game or watching a movie

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Defective when I got it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headset did not work and had to return it. The refund process was smooth.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    StayAway

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn’t work called tech support and it still doesn’t work

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Heck

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t hook up!!!! To my Xbox what the heck tried and tried

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    came in the box broken had to return cord also always tangles

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mic stopped working 2 weeks after I bought it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst headset ive ever used

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This broke within 2 months of owning it. I'm mad with this.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    stopped working after 1 week of owning

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't recommend and couldn't not get refund or return

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Extremely Comfortable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After reading several reviews online of different gaming headsets I decided to go into Best Buy and try on a few. After trying out about 10 different pair I decided on the Razer Kraken Tournament Edition. The first thing you notice is how comfortable they are. The longest gaming session I have had with them so far was just over 2 hours and my ears did not sweat and really forgot I was wearing them. Sound in game is great, the THX Spatial Audio is also very good (nothing better or worse than normal 7.1 to my ears). The only concern I had with them was when listening to music. I noticed the audio was going in and out as if something was close then far away and close again. I turned off THX and adjusted every setting I could find and nothing helped until I turned the inline volume switch down from maximum. Once I did that music sounded normal again. Overall these are really good gaming headphones that are extremely comfortable, if they did not have the odd music audio issue I worked out they would have been perfect.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    amazing value, amazing sound

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'll start by saying that these are by far my favorite gaming headset of the year. The build quality is excellent and better than expected at this price point. The ear cups are very large and engulf my ears easily. they do well to isolate sound and the pads are very comfortable. I think it is faux leather and some very soft satin feeling fabric. the headband is very strong and feels like its built to last forever. The inline microphone sound crisp and has an inline volume slider and a mute switch. the headset comes with a usb plug which automatically helps you install the needed software to use it on a pc. you need to use it to get the virtual surround sound and THX sound. These are best used with a computer since you have a lot of presets to choose from with the Razer software. I love watching movies with these headphones are. They are totally immersive and the thx surround sound effect is pretty cool for movies and games. it is implemented quite nicely and you can "feel" and hear which direction sounds are coming from. Sound quality is very very good also at this price point. I think you get a lot for your hard earned dollars when buying this headset. Pros - Awesome sound THX certified! Long cord Cons - can't take advantage of added effects on a ps4 or xbox computer needed to run software

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Amazing headset

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset and sound quality. Best brand for headsets

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Great Gaming Headset

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son uses these for FortNite. They plug right into the Switch. While he has headphones from Bose and Beats, he prefers these for gaming. I wouldn't recommend them for pure music playing but the combo of the mike quality and the gaming sound handling makes these a reasonable mid-price option for gaming that shouldn't disappoint.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Amazing sound for gaming

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was blown away on how good these sound and how easy it is to set them up on PC. The fake surround sound is good better then other brands, I only used these for gaming and that’s it. So from a gamers perspective yes I would recommend these but I would recommend them even more if they were wireless.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Sounds done right

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I say sounds because there are so many. I have an adjustment for everything, particular games and movies. I have it all in this headset and for game chat the guys say they can hear me like I'm in the room with them. Pick this up today!.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Thx

    Rated 3 out of 5 stars

    thumbs down

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love razer product i currently have razor keyboard and mouse and they work great. But this ive had alot of problems with it. I've had it for 2 month. the sound keeps going in and out. The THX has never work. mic doesnt work. im actually going to return it today, im tired of it not working. it does sound good though when it works. and it does cancel out all outside noise. i really like the volume adjuster on the wire. I've alwayed like razer product. ive had good luck with the mouse and keyboard that ive had for 6 years. but there is something with the headsets i dont have luck with them. this is the 3rd razer headset ive had in 2 year gone out on me.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Aries Kraken Review - Sketchy advertisement

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones overall. I didn't like the fact that the box advertised them as having a special design to prevent pressure on your glasses. In fact that was one of the main reasons I got them, bc my previous headphones where hurting my ears when I wore them together with eye glasses. After I opened them I couldn't notice any difference at all in the material, design or layout of the cushions that would help for this. I looked info online to understand the product better and found nothing. While they are in fact comfortable to wear overall, I can't help but feel a little scammed or disappointed by this.

    No, I would not recommend this to a friend