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Customer Ratings & Reviews

Your price for this item is $49.99

Customer reviews

Rating 4.4 out of 5 stars with 3380 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers are pleased with the Kraken X Wired 7.1 Surround Sound Gaming Headset's exceptional sound quality and comfortable design, even after extended use. Many appreciate its affordability and lightweight nature, finding it compatible with various gaming platforms. However, some users have noted issues with the microphone's reliability and occasional low volume levels.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 163 Showing 3,241-3,260 of 3,380 reviews
  • Rated 1 out of 5 stars

    Garbage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broken out of the box and returned to the store within the day. Headphones were bad quality and the mic was busted. Exchanged for corsair and had no issues.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Pick something else

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friends constantly complained about how my voice sounded and when they fell off my desk they split in half. Would never buy again. Hyper x is what o have now and o love it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Mic started acting up after 3 weeks

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After about 3 weeks it started cutting in and out and the headset itself feels cheap like a $15 headset I do not recommend this stay away from this mic and get Astro a10s they lasted me 3 years

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While playing games, you can hardly hear anything even at max volume. The microphone also doesn’t pick up enough and my friends could not hear me in any of the games we played.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Will not last

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lasted a whole month without issues. Then started to cutoff periodically. And thanks to Best Buy's horrible return policy, no longer returnable.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never buying again!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headset didn't last 6 months before the speakers started acting up and the adjustable plastic connecter to the ear speakers broke. Worst purchase ever!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The adjustable slides broke instantly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this less than a month ago and have only used it about 5 times and suddenly noticed the whole headphone dangling by a wire because the plastic straps inside just fully broke off...

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not a good purchase. Best Buy not allowing a retur

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t work as it was suppose to. Not all features available. Best Buy would not allow me to return it so I’m stuck with it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn’t work, I purchase one and though it was defective since it stopped working, I exchange it for another one of the same and it stopped working after two day, don’t waste your money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Awful Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely awful quality. The entire right earpiece is starting to break off after just 2 months of use. This is my second replacement. DO NOT PURCHASE THIS EXCUSE FOR A HEADSET.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broke in about 3 months

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had them for about three months before the band around the head where you adjust the size broke and the company won’t help despite it being a flaw with the headphones

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t get this headset!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t get it. Definitely not worth it as it breaks constantly. Second time i bought the same headset and it broke on me again. Razer has some terrible build quality.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Exploded on ear

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This exploded on my sons ear. It is now hanging by a cord. We have never had a set do this before. He’s had it about 2 months. I am so upset with the quality.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought it was going to be good, but it ended up breaking within 3 days. The top of the headset snapped.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    It’s ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lady that gave me the headset was nice but the headset had some problems the mic is very low and it doesn’t mute when you press the mute button the lady’s name is (Alex)

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    ITS A RIP OFF

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The band that goes over top of your head on the headphones is WEAK!!!! It started cracking just little by little as months went by. I would not recommend this to ANYBODY!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    PC compatibility and Mic only picked up scratches

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked this mic up, not realizing that it is a complete pain in the backside to connect with realtek on PC, and once i got it the microphone wouldn’t even pick up my voice.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely garbage headset. Sound is awful, microphone quality is trash. Earcups are too shallow

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad mic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Device stopped working for no reason and I can’t any help on it. Thought I fixed it but then it stopped. Try to a return and the website deals out on me.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Crap.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible. If you don’t sit them down on something soft, they immediately quit working. Will never buy or recommend. Completely horrible waste of money.

    No, I would not recommend this to a friend