Customer Ratings & Reviews

Hi Carol – We're sorry to hear the antenna didn’t work as expected. A common issue we see is that after connecting a new antenna, it’s essential to perform a full channel scan through your TV’s settings menu; otherwise, no channels will appear, even with a strong signal. This important step is outlined in the Quick Start Guide and Owner’s Manual included in the box.
Other factors like signal blockage from walls, distance from towers, or interference from metal surfaces can also impact reception. We’d be happy to help troubleshoot and determine what might be going on—we are available for free support at https://www.rcaantennas.net/ask-engineer/.

Hello AlonzoJ - Keep in mind that you will have to perform a new channel scan each and every time you connect a new antenna to your TV. You performed an "Auto Program" or "Channel Scan" when you set up your original antenna. If you did not rescan for channels after connecting the new antenna, any new and expected changes in channels/reception would not be accurate and would likely be much worse as you are reporting.

Hello KPAV - The signal strength at your location is one of the major factors on whether any antenna can receive a signal. As it mentioned, there are some locations where it is difficult to secure a watchable signal. Some other factors include things like the surrounding terrain, whether or not you have a line-of-sight to the broadcast towers and even materials used in construction of your dwelling have an impact on the signal indoors. If you can place your antenna high up, near a window, facing the direction of your local broadcast towers you may have better luck getting a signal. Always remember to rescan for channels through your TV menu settings any time you move your antenna. If you can send us an email at RCAAntennaHelp@voxxintl.com we would be glad to assist you in determining which antenna would be best for your location as not all antennas are the same.

We're sorry to read about your initial experience with the antenna. Reception issues can be due to various factors, even when in close proximity to broadcast towers. Sometimes too strong of a signal can actually be a bad thing. Some other factors that can affect reception include building materials, nearby terrain, and even electronic interference within the home. For better reception, try repositioning the antenna near a window facing the broadcast tower direction and rescan for channels. You can reach out to us at RCAAntennaHelp@voxxintl.com and we would be glad to assist you further.

Hello TerrenceA - Sorry to read that the antenna did not work as expected at your specific location. Hopefully you did run a channel scan through your TV menu settings after each and every time you moved or relocated the antenna. That is the most often over-looked required step. Keep in mind, there are several other factors that can affect your ability to receive the broadcast signal at your specific location. The biggest factors in whether any antenna can receive a signal relates to the broadcasters power & the signal strength at your specific location inside your home, the surrounding terrain, whether or not there you have a direct line of sight to the broadcast towers, meteorological conditions, large nearby structures and even the construction materials used in your dwelling. If you can send us a quick email to RCAAntennaHelp@voxxintl.com with your zip code we can take a look to see what other specific information we may be able to provide to you.

Hello Antenna - Sorry to hear that this antenna did not work at your specific location. Hopefully you did run a channel scan through your TV menu settings. That is the most often over-looked step after connecting your antenna to your TV. Keep in mind, there are several other factors that can affect your ability to receive the broadcast signal at your specific location. The biggest factors in whether an antenna can receive a signal relates to the broadcasters power and the signal strength at the your specific location, the surrounding terrain, whether or not there is an actual line of sight to the broadcast towers, meteorological conditions, large nearby structures and the construction materials used in your dwelling. If you can send us an email at RCAAntennaHelp@voxxintl.com we would be glad to assist you further.

Hello Magoo - The signal strength at your location is one of the major factors on whether an antenna can receive a signal or not. Unfortunately there are some locations where it is difficult to get a great viewing experience with any antenna. If you can send us an email at RCAAntennaHelp@voxxintl.com we would be glad to assist you in determining which antenna would be best for your location.

Hello Boyd - The signal strength at your exact location is one of the major factors on whether an any antenna can receive a signal. There are some locations where it is difficult to secure a watchable signal due to the distance from the broadcast towers or other factors. Some other factors include things like the surrounding terrain, whether or not you have a line-of-sight to the broadcast towers and even materials used in construction of your dwelling have an impact on the signal indoors. If you can place your antenna high up, near a window, facing the direction of your local broadcast towers you may have better luck getting a signal. Always remember to rescan for channels through your TV menu settings any time you move your antenna. If you can send us an email at RCAAntennaHelp@voxxintl.com we would be glad to assist you in determining which antenna would be best for your location.