Customer Ratings & Reviews

Hello Sally - Sorry to hear that this antenna did not work as expected at your specific location. Hopefully you did run a channel scan through your TV menu settings. That is the most often over-looked step after connecting your antenna to your TV. Keep in mind, there are several other factors that can affect your ability to receive the broadcast signal at your specific location. The biggest factors in whether an antenna can receive a signal relates to the broadcasters power and the signal strength at your specific location, the surrounding terrain, whether or not there is an actual line of sight to the broadcast towers, meteorological conditions, large nearby structures and the construction materials used in your dwelling. If you can send us a quick email to RCAAntennaHelp@voxxintl.com with your zip code we can take a look to see what other specific information we may be able to provide to help you determine a proper antenna for your location and further assist you on your path to watching free over-the-air HDTV.

Hello OscarGrouch - The signal strength from your local broadcast towers, at your exact location inside your home, is the major factor on whether an antenna can receive a signal. No antenna will receive a signal that isn't there. There are some locations where it is difficult to secure a watchable signal due to a lack of strong signals and other factors in the surrounding environment that can potentially (negatively) affect those signals. Some of those other factors include things such as the surrounding terrain, whether or not you have a line-of-sight to the local broadcast towers and even the materials used in construction of your dwelling have an impact on the signal strength indoors. Typically, if you can place your antenna high up, near a window that faces the direction of your local broadcast towers, you will likely have better luck getting a signal. Reception can vary from neighbor to neighbor and even from room to room within the same house. Always remember to rescan for channels through your TV menu settings any time you move your antenna. If you did not rescan for channels after relocating the antenna, any new and expected changes in channels/reception would not be accurate and would likely be much worse. If you can send us an email at RCAAntennaHelp@voxxintl.com we would be glad to assist you in determining which antenna would be best for your location.

Hello Zackyzac, we appreciate your feedback. Signal strength can fluctuate based on terrain, distance from broadcast towers, and interference from walls, buildings, and other structures. If channels are disappearing after rescanning, it's possible that signals are fluctuating due to environmental conditions. We recommend positioning the antenna in a stable location near a window, away from electronics, and ensuring it is directed toward the strongest available signals. Additionally, always perform a fresh Channel Scan after any changes to the antenna’s placement. The Quick Start Guide and Owner’s Manual included in the package mention that this step must be performed, but they do not outline the process, as each TV manufacturer has a different method for performing a Channel Scan. Please refer to your TV’s Owner’s Manual for those instructions. You can also verify available channels and their signal strength using the FCC’s tool at https://www.fcc.gov/media/engineering/dtvmaps. For further troubleshooting, please visit https://www.rcaantennas.net/ask-engineer/.