Customer Ratings & Reviews

Hello - Sorry to read that the antenna did not work for you when you tried it at your specific location. Hopefully we can offer a couple tips that may help get you watching Free HDTV. First of all, we want to make sure that you performed a channel scan using your TV’s menu system. This is the most important and most often over-looked step after connecting the RCA antenna to the TV. Unfortunately each TV manufacturer has a different process on how to get to the channel scan function within its menu settings, so you will have to look at your TV owners manual for those specific steps. Also, make sure your TV input is set to "Antenna" or "Air" or something similar. Also, if you can place the antenna near (or in) a window facing the broadcast tower general direction the better your chances are of receiving a signal. It also helps when you completely uncoil the antennas cable before running the channel scan. If all of that does not work, I would check your TV to ensure that it does indeed have an ATSC tuner which is needed to receive today’s digital broadcast signals. Most TV's built around 2007 have this type of tuner. An easy way to find out is by finding your TV model number and doing a Quick Google Search for your TV model number. The type of tuner should be an “ATSC” (not an NTSC) as mentioned above. If it does not, you will need to purchase a digital converter box. If you can send us a quick email to RCAAntennaHelp@voxxintl.com, please include your zip code, so we can take a look to see what other specific information we may be able to provide to help you get watching Free HDTV.

Hello GlennM - The signal strength at your location is one of the major factors on whether an antenna can receive a signal or not. Unfortunately there are some locations where it is difficult to get a great viewing experience due to the lack of strong broadcast signals in your area. If you can send us an email at RCAAntennaHelp@voxxintl.com we would be glad to assist you in determining which antenna would be best for your location. Some other factors when it comes to selecting a proper antenna for your location include factors like the surrounding terrain, whether or not you have a line-of-sight to the broadcast towers and even materials used in construction of your dwelling have an impact on the signal indoors. In most instances, if you can place your antenna high up, near a window, facing the direction of your local broadcast towers you generally have better luck getting a signal. Always remember to rescan for channels through your TV menu settings any time you move your antenna. If you did not rescan for channels after relocating the antenna, any new and expected changes in channels/reception would not be accurate and would likely be much worse.

Hello - Yes the signal strength at your specific location is very important in whether or not an antenna can receive a signal. Unfortunately there are some locations that over-the-air reception is unattainable and other areas where there are hundreds of channels available for free. If you would like to send us an email at RCAAntennaHelp@voxxintl.com, we would be glad to assist you in determining which antenna would be best for your location or helping you with the antenna you currently own. We love to help people Cut-The-Cord! In most instances, if you can place your antenna high up, near a window, facing the direction of your local broadcast towers you generally have better luck receiving a signal.

Hello Roniblu - There are several other factors that can negatively affect your ability to receive the broadcast signal at your specific location. Each antenna installation location is 100% unique and typically presents its own set of challenges. Objects such as tree foliage, building construction type and materials, metal roofing materials and the physical terrain (mountains & hills) of the land all play significant roles and may severely block the incoming signals at your specific location. If using an indoor antenna, aluminum or steel siding, metal lathe used under older plaster walls, and metal mesh under exterior stucco all can also impact the incoming broadcast signals. When looking at signal strength ratings online, keep in mind that those signal strength ratings are taken at a height of about 30 feet with zero obstructions. As no two antenna installations are 100% identical, reception seemingly always varies from neighbor-to-neighbor and even from room-to-room even within the same house. Also Mileage ratings placed on antenna packaging are merely provided as a general guide to antenna performance and those ratings can vary substantially based on all of the above mentioned items that affect incoming broadcast signals.

Thanks for your feedback, Donna. We're sorry to hear you're having trouble getting a clear picture. Reception with indoor antennas can be affected by factors like the signal strength in your area, how far you are from broadcast towers, the surrounding terrain, and even your home’s construction materials. These can all make setup and performance more challenging. We’d love to help! You can check the signal conditions in your area using the FCC’s DTV reception map at https://www.fcc.gov/media/engineering/dtvmaps, and if you’d like personalized help selecting or setting up your antenna, please reach out to our antenna engineers at https://www.rcaantennas.net/ask-engineer.