Customer Ratings & Reviews

Hi Debra — if it’s only turning the TV on, the remote likely needs to be re-programmed or it may be in the wrong device mode. Press TV to select TV mode, then try again. If it still only controls Power, please run the programming steps again using the code list or the auto code-search method in the instructions.

Hi Director – Thanks for sharing your experience. This remote is designed to support most TVs, streaming devices, and soundbars as noted on the packaging. It does not include code support for full home theater systems or advanced audio setups like Samsung sound studios. That would explain why you were unable to pair it. If you're ever unsure about compatibility in the future, we’re happy to help confirm before you buy.

Hello, LHemo – Thank you for taking the time to share your experience, and we're sorry to hear about the frustration you've had. Since both remotes showed the same scrolling behavior, it's unlikely that two units would coincidentally have stuck buttons. This may instead indicate an improper code entry or, in some cases, a TV model that isn’t fully compatible—despite Samsung generally being one of the most supported and reliable brands with our universal remotes. While there is a single code listed for Sonos, it's worth noting that most Sonos products offer very limited support for IR remote functionality.

Hello RoxanaE - It looks like this review was placed on our RCA universal remote, but you mentioned Philips in your comment. For almost all universal remotes, not all buttons will provide full functionality on every TV brand, as universal remotes typically do only guarantee core features.

Hi KathyW – Sorry to hear the remote didn’t work as expected. Universal remotes may require trying different setup codes or the Auto Code Search for the best results.

JoelB, this model is a universal remote control designed to operate up to three devices, such as a TV, soundbar, and a streaming device.

It is compatible with most major brands of TVs, soundbars, and streaming devices, and compatibility details are listed on both the product packaging and the product page to help guide purchasing decisions. Like all universal remotes, successful setup depends on selecting and programming the correct device codes for the specific brands being used.

If a retailer recommendation does not align with the devices in a home, reviewing the compatibility information on the package or website before purchase can help ensure the correct model is selected.

Hello Alex - We’re glad to hear you like the remote, but we’re sorry to hear you had difficulty programming it. To clarify, there is no app required or available to sync this remote—it’s programmed manually using the included code list or the Auto Code Search feature. Detailed programming instructions can be found at https://www.rcaremotessupport.com, which also includes troubleshooting tips and assistance.