Customer Ratings & Reviews

I purchased this service online for installing back up camera which I purchased in a different shop. The work was very clean and I didn't find any issues with that. But the billing was dubious and not very clear. A material charge of 5$ was added which was mentioned in this site. But additionally a custom labor of 49.99$ was also added to my bill which left me confusing. I am not sure why they are collecting additional labor charge when we have already paid them for the installation service.

Excellent service. Service Technician was very knowledgeable and professional.

I love the camera really good when you have blind spots like in my jeep

They did a good job on installing. I showed up late but they were kind enough to perform the service. It took about an hour to finish the job but I guess it depends on the vehicle you have.

We were very happy with the installation of the radio with a back up mirror camera

Geek squad guys are very professional. Experience tech install my wirelesses Garmin backup camera . Very very happy. They said life time warranty with this service.

Easy to find products and service for installation

I bought the backup camera service for my BMW recently. On the day of scheduled installation, there was no one. After some time finding the technician, I was told that they could not do it for my car because it is a BMW. They only do American and Japanese cars. I had to return all the parts I bought. Good thing is that they said they would issue me a refund. However, after 2 week, I still do not see the refund in my account. I had to spend over several hours calling and getting transferred back and forth to talk to somebody who can track down the refund. Be aware of what you are getting into when you buy the geeksquad service online!

Just an FYI for truck owners. They are unable to install a camera system that utilizes the tailgate handle or emblem. They claim they do not remove the tailgate or handle. Unfortunately, they told me this after I paid, made an appointment, returned later for the appointment, took possession of the vehicle and camera, and returned home while they were to perform the work. They called me about an hour later and let they could not perform the work. They did not apologize for the inconvenience.

I took my BMW to install backup camera cable from front passenger footwell to the license plate (No programming, etc. just to install the cable). I provided him the wiring diagram as well. Geek installer at the store told me that it would take 4 hours to complete the install and quoted be around $600. I took it to local installer and paid $165 to install the same backup cable. Not sure if anyone in the store monitoring these installers. No wonder why Best Buy is least favorable place to go now a days.

I have a Jeep Wrangler and was looking to have a backup camera installed to the factory navigation system. I've been refused from a few Best Buys stores saying they do not provide this service, despite no alerts to the contrary for the online product information. I have one last shot with another store before I will ask for a refund. It has been expectionally frustrating finding this out AFTER purchase. Call first to make sure your vehicle is compliant with their restrictions before placing the order!

Please do not take your car at. WOODMORE TWNE CTR MD (Store 1776) 2300 Petrie Ln Lanham, MD 20706 The customer service is very poor. Agents don 't know how to fix well car's stereo and back up camera.