Customer Ratings & Reviews

Guys were on time and efficient! Works like a charm.

They recognized leaking angle stop and appropriately did not connect

I would not recommend anyone to use your services at GEEK SQUAD at Best Buy. It has been several weeks since I filed my claim with a Geek Service Rep. by phone (CASE ID NO. 247424798). I have made several attempts to rectify this issue by phone, however evert Best Buy and Geek Squad Rep I have spoke with is unable to assist me with my refund due to being out of their control and a "CORPORATE" issue. I am requesting a full refund of $324.72 (ref. posting date 8/20/2020, #5460232676103271, to my Wells Fargo Account ending in 2396, Christine Aldridge). Your prompt attention to this matter is appreciated.

I ordered multiple appliances, the first visit they sent somebody out that stated they "weren't contracted to do refrigerators" so they didn't do it but it was marked as complete. I called and couldn't get it rescheduled over the phone and had to go into the store to get it rescheduled. The next visit never happened, installer called and said they were on their way and then never showed up, was never able to reach them again. Called the 800 number and asked whats going on and was told I will be their next stop, although that was already passed the entire appointment window. Waited some more and called again and was told that visit needed to be rescheduled. Ended up installing it without BestBuy's help since they aren't capable of sending anybody capable of doing this

We got this big refrigerator moved by relocation team the geek squad came and installed the water connection and also checked all doors and electronic connection were correct and in working condition - great work.

Our delivery guys were great! Very courteous and professional. Guys had mask on, delivered the fridge with ease like bosses (spin maneuver) Installed within minutes. Im grateful for those guys getting the job done.

Our 9K refridge is broken. Needs new compressor and we are waiting a month. Horrible for a new fridge.

The team who came to fix my water line was knowledgeable and knew what they were doing. Also, both are pleasant and easy to deal with.

I had to cancel the in-house installation due to the COVID-19 outbreak. I scheduled just the water supply connection twice and both times they refused to disconnect the water line from the existing refrigerator even though I had the water shutoff both times. If you don’t have a shutoff “at the fridge” they will not make the connection. I ended up making the connection myself.

The installers were very professional and made sure I was happy before they left.

The installers would not level the refrigerator Kept saying our floor was crooked when it’s a new floor Therefore our refrigerator is uneven

The Geek Squad contracted a third party to do my install. Regardless, the crew that came out to install my fridge did it quickly and professionally.

delivery and installation is good and no issues with the product too

Esgar the technician was awesome. Both him and his partner. Very friendly and helpful

Beat Buy themselves and it’s contractors always provide great quality in its service and very affordable!

Love it, wanted it for some time happy I finally bought it

Best Buy service people are courteous, timely and top notch.

Fridge was not level and door hit wall. Person said floor was not level and I would have to go to Home Depot to get materials. He found a board in house and stuck it under the fridge. Helped some but now sitting on the water line for ice maker. Didn't seem to have any tools or materials to correct problem. He complained a lot about Best Buy.

Tech's were great! On time, knowledgeble and very helpful

I would like to recommend this service to any one that needs an installation