Customer Ratings & Reviews

The agent quickly transferred all of the settings from the old unit to the new unit with no problems.

My wife and I are enjoying the sharpness and color on our new Sony X900 television. The clarity and crispness make what we watch even more enjoyable and this is especially true when viewing the photos of our travels over the past five years of the screensaver when listening to classical music via our Apple TV.

The agent gave exceptional customer service. By the time he left I understood which remote control to use, what I needed to buy to improve my viewing experience and what remotes to get rid of. He did an EXCELLENT job!

Remote was set up for our tv. They did a great job

The technicians were very professional and courteous. The install was not easy but the Technicians were familiar with the Sony Bravia 8. Great picture and install was professional done.

He was very knowledgeable and fast. Still works great.

My Geek Squad agent programmed my Harmony 650 Universal Remote in a matter of minutes. He made sure I understood how to use it for all my devices, then gave me his contact information so I can call him with questions or problems ( there have been none so far). The experience was painless and I am very happy with how this has simplified the enjoyment of using my electronics.

Agent very knowledgeable and service done quickly with no issues

JEREMY IS GREAT. HE IS SUPER INTELLIGENT, KNOWLEDGEABLE, BUT HUMBLE, SUPER PATIENCE AND KIND. THANK YOU BEST BUY FOR HAVING SMART WITH GOOD HEART, BUT NOT ARROGANT EMPLOYEE LIKE JEREMY TO HELP US OUT.

My wife and I love music, radio, TV and BlueRay movies. We purchased the Harmony from Best Buy in Culver City and had the Geek Squad install and integrate our various gadgets so that one remote can be readily used to manage everything. And it works very well!!

The Harmony remote is only as good as the skill of the installers since I had a lot of components to sync. I like the way that the installers mapped out which components turn on or off at the touch of my Harmony remote. As an added bonus, I can control the volume of my tower speakers via my amp on my Harmony remote (or use my Sennheiser headphones). They also re-wired some of my connections to dramatically improve my tv's picture quality. I was thinking about calibrating my 4K tv because the picture quality did not look any better than my other HD tv. But after they finished, I could see the difference. The installation not only enhanced the value of the Harmony remote, but also synced all my components via the most efficient and effective (wired) connections. As much as I like the Harmony remote, the installation made my entertainment system sound and look better.

Had them set up my Logitech remote to run everything in my home theater. No issues at all. While I could have done the programming myself, they were much faster than I would have been.

Agent fixed my tv remote very quickly He was courteous and knowledgeable

Harmony remotes are a nice add on to your entertainment system. However, unless you are a computer genius, you have to hire the Geek Squad to reprogram your remotes. The Geek Squad does a great job and on a timely basis.

The controller works great to the point that we got one for upstairs and downstairs. If you mess something up you hit HELP and it corrects itself for you.

The Geek Squad did a great job of programming the remote control. It works so well.

After the installer finished his work my receiver and harmony remote works so well together and everything is so much simpler and user friendly now.

The remote works well, and the recognition was great by showing me how to use it. The only negative comment I have about it is I doesn't completely eliminate the need for several of my other remotes. I may be doing something wrong, I'm not sure, but I find that in order to access my smart TV and the apps on it, or my DVD, I still need to use the DVD remote. Otherwise it is great in replacing my other four remotes. As I said, I may be doing something wrong, so if I can't figure it out soon, I will reach out to the Geek Squad for further assistance.

I recently replace an entire entertainment system and these guys did a fantastic job getting all items linked to my remote and working flawlessly. They showed me how to use the app to make changes down the road, should I ever need to. Yes, I hated to part with additional $$ after buying a lot of new equipment, but am so glad I did. Instant gratification having everything working great on the day of delivery. It's not as easy as it looks.

THE AGENT WAS ABLE TO CLEARLY SHOW ME THE CONTROL OF MY ALREADY MOUNTED VCR/DVD PLAYER. I AM GLAD TO KNOW I HAVE A RESOURCE TO HELP WITH ANY PROBLEMS. THANK YOU. ANOTHER AGENT CALIBRATED MY LG TV AND NOW THE PICTURE IS AWESOME. HE EXPLAINED EVERYTHING THAT HE WAS DOING AND SHOWED THE DIFFERENCE FROM THE NOW PICTURE TO THE CALIBRATED PICTURE. THANK YOU!!!