Customer Ratings & Reviews

I cannot say enough good things about the Best Buy (Geek Squad) Service folks who installed my TV, sound bar and Harmony remote. As great as the physical installation went, probably the best part was their work programming my remote. I am confident this is something I could have figured out myself, but they did a great job getting it set-up perfectly for me quickly and doing so the first time. We had a brief discussion about what I had purchased and why and they took that information into account when programming my remote. Definitely worth the money.

Good remote. Works well thru my wood cabinet doors. It is very touch sensitive till you get t used to it! Would recommend this to my friends.

Great job by the technician. He helped immesurably with all of our devices. The Logitech works better than ever now. So happy I switched back to Directv.

Harmony Remote was programmed by Michael and everything works from this one remote. Thanks Michael.

Could not have asked for better service and knowledge about our product.

Daniel and Luis were fantastic in programming and demonstrating our new remote. Kudos to them and Geek Squad!

Very pleased with the guys that came out. It's been a good experience all the way around. One exception is the phone service to talk with someone. Very difficult to communicate with that automated service BAD BAD BAD on the phone deal. As far as the remote love it still learning my way around with what buttons do what such as fast forward and such. I'm working with You Tube Tv and trying navigate through their system. One Remote for all is very nice!!

I have been through at least 5 other remotes. On average 1 a year. This is the best of the best. Super easy and consistent to use...

Fixed my Universal Remote to take my Dish off my remote.

This is the best universal remote. It is a little tricky to set up but once its done the beauty of having a universal remote for my home theater is great!

Great look and Picture for this TV. The 4K picture is excellent and the smart TV functionality is an added bonus. I would highly recommend this TV

The technicians assisted in programming all of my components with the Logitech Universal Remote.

they did a great job making sure my remote worked with all components.

The agent programmed my remote and explained how to operate my Amazon Fire Stick for the Netflix I had purchased.

The technician arrived right on time was very helpful in explaining what he had done and how I could use the Harmony Remote.

The guys came on time and did a great job programming my universal remote!. They were professional and very patient when answering all my questions.

Tech connected new cable box to my home entertainment center universal control.

The best way way to get your high tech equipment set up and working correctly!

The Geek Squad agent Camron did an outstanding job of customer service. He not only diagnosed the problem I was hoping to get resolved on my old laptop, but he stepped right in and was very helpful in my purchase of a new laptop (Lenovo Yoga 9i). He then demonstrated excellent teamwork with Geek Squad Agent Alec, who transferred a significant amount of data from my old laptop to the newly purchased one.

Universal remotes aren't easy. It took a couple visits, but GS was patient. So wonderful to have ONE remote.